Final linda dulye nj iabc chapter ultimate engagement 110811


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Final linda dulye nj iabc chapter ultimate engagement 110811

  1. 1. Let Your Next Employee SurveyOpen the Door to UltimateEngagementIABC NJ Chapter Nov. 8, 2011Linda Dulye, president/founder, Dulye & Co.
  2. 2. Dulye & Co. Spectator-Free Workplace™ Employee Engagement 2-Way Communications Pulse Check Measurement™ Leadership Development © 2011 Dulye & Co. 2
  3. 3. Toolkit Available at Dulye.comSpecialized IABC Toolkit includes:• IABC Quill Winning Case Study• Fox Business and Communication World Articles• Spectator-Free Workplace™ newsletter• NJ IABC presentationNow at © 2011 Dulye & Co. 3
  4. 4. This is NOT a Magnet for Engagement Dulye & Co. Research, Oct. 2011 © 2011 Dulye & Co. 4
  5. 5. So Here’s the Gift! Results of an employee engagement survey reveal less than 50% of employees feel leadership communicates effectively with them. © 2011 Dulye & Co. 5
  6. 6. Another Gift! Quality, customer satisfaction, and employee morale show a sinking trend! © 2011 Dulye & Co. 6
  7. 7. Fantastic! Yes! Believe It or Not! ‘Bad’ data is a great catalyst for employee engagement. © 2011 Dulye & Co. 7
  8. 8. Ultimate Engagement Model/Case StudyGame PlanEquipmentScoreboard © 2011 Dulye & Co. 8
  9. 9. Case Study: Game Plan • Share the data • Prioritize issues • Set measurable goals • Share the ownership Shift gears from top-down driven culture © 2011 Dulye & Co. 9
  10. 10. Game Plan: Form a Front-Line PartnershipBottom-up nominationsfor change leadersLeader-led selectionprocess2 diverse Action Teams(11 exempt/non-exempt/hourly; 1supervisor per team)On-the-job work time andtrainingDefined schedule withclear deliverables andreporting process © 2011 Dulye & Co. 10
  11. 11. Game Plan: Engage Associates in Problem Solving Work Schedule Week Outcome Site, Division, Corporate Review data and Leadership 1/2 priorities with exec. team Conduct root cause Employee Action Team 2/3 analysis Brainstorm 4 improvement ideas Develop corrective actions and present 5/6 for decision to exec. team Expand ownership of results beyond the leader level. © 2011 Dulye & Co. 11
  12. 12. Game Plan: Drive Interactivity and Accountability Searching for a New Direction• Redesign existing communication practices OUTGOING• Add new channels to increase cross-department/cross- level/upward communications Direct Dialogue• Establish shared responsibility for communications• Track performance INCOMING• Hold people accountable Maximize conversations, minimize presentations. © 2011 Dulye & Co. 12
  13. 13. Game Plan: Overhaul Quarterly Town Hall Process •Top-down, 1-way delivery yields to 2-way exchange •Meeting time and powerpoint charts cut by 50% •New dynamics of feedback and measurement Employee-managed process drives culture change— and improved front-line engagement. © 2011 Dulye & Co. 13
  14. 14. Game Plan: Create 2-Way Connection Points VIP VisitsTeam Huddles 100% employee managed!Workplace Info Center Customer Visits © 2011 Dulye & Co. 14
  15. 15. Game Plan: Mobilize Leaders via Walkarounds • Weekly, entourage-free • In-person (virtual if necessary) • Direct connections where employees work New way of leading—feet first. © 2011 Dulye & Co. 15
  16. 16. Equipment: Develop Leaders’ SkillsWalkaround Toolkit Walkaround Guidelines• Formal guidelines• Skills coaching• Common metrics• Weekly polling• Corrective plans“Street” Maps 3V Coaching © 2011 Dulye & Co. 16
  17. 17. Equipment: Conduct Performance Measurement RRESO Quarterly Meeting Feedback Form—July 2007 Your candid feedback will help to improve future meetings like this. Please answer all questions by checking Just-in-time capture the appropriate box. Please return your completed form before leaving the meeting. Thank you. Very Very 1. Rate the quality of today’s meeting: Poor Good Poor Good Impact metrics a) Topics covered b) Format of the meeting c) Presentation materials d) Question and answer session e) Your comfort speaking up f) Quality of information presented g) Overall format of the meeting Transparent results h) Your level of interest in the information covered i) The range of topics covered j) The variety of speakers k) The room setup and logistics reporting l) Presentation skills of the speakers 2. Identify 1 thing that you learned from today’s presentations that you didn’t know before: Data driven priorities – 3. What did you like about today’s meeting? improve people and 4. Please list any subjects you would like to hear about next quarter that we didn’t cover today: 5. Provide 1 improvement idea for this meeting: practices Very Very Other feedback systems: 6. Please rate the following: Poor Good Poor Good a) Quality and usefulness of the weekly newsletter, The Voice •Weekly assessments b) Quality of your weekly departmental Huddle c) Effectiveness of Leadership Walk-Arounds to provide interaction with the RRESO Leadership Team •Huddle feedback d) Overall effectiveness of the Winning Workplace Program •Quad chart reviews 7. Are you interested in being on a Winning Workplace team? a) YES Please use a feedback form and submit your name using the blue box at the Info Center. b) NO Please indicate your primary reason: Too much work in my area Not enough time No interest in the process •Hallway chatter Not sure what it entails Other, please specify: Supervisor/Manager won’t support me •Corporate employee survey © 2011 Dulye & Co. 17
  18. 18. Scorecard: Track Manager Engagement Week Week Week WeekParticipating Leaders in 1 2 3 4 Walkaround Program Mary Barron Tom Miller Marion Jones Michael Phillips Chris Arielini Chip Copeland John Bulson Kitt Potter Peter Nakasian Aaron Stein Red = Incomplete Yellow = Late complete Green = Complete © 2011 Dulye & Co. 18
  19. 19. Scorecard: Track Employee Engagement Year 1 Cost Innovation Savings $1.5 40 ideas Million Walkaround program replaced formal, bureaucratic, static suggestion program. © 2011 Dulye & Co. 19
  20. 20. Scorecard: Year 1 Results400% cash flow improvement400% reduction in errors27% reduced labor on major programs90% senior leader engagement in communications30-50% gains in employee knowledge/engagementFaster identification of high-potential talentCompany, industry, customer benchmarked practice IABC Gold Quill winner. © 2011 Dulye & Co. 20
  21. 21. Scorecard: Baseline Assessment Year 1 Results: More than 70% of employees feel leadership communicates effectively with them. (Up from 48%) Dramatic turnaround in leader and employee engagement and its impact on organizational performance. © 2011 Dulye & Co. 21
  22. 22. Summary: Real Value in Top & Front-Line Engagement For every 1% percent gain in an executive’s time spent with at least one (company) insider, productivity advanced 2.14%. --- 2011 Harvard Business School research © 2011 Dulye & Co. 22
  23. 23. Summary: Tips for Getting Started Pilot first! Involve ‘client’ in programGame Plan design Build internal capabilityEquipment and ownership, then let go! Expand with engagedScoreboard group as program champions Enforce accountability © 2011 Dulye & Co. 23
  24. 24. Thank You. Questions? poll Your feedback wanted! Go to The contents of the presentation are considered proprietary to Dulye & Co. Any reproduction or disclosure requires the consent of Dulye & Co.For more information, please contact Roger Gibboni, COO, at 845-987-7744, © 2011 Dulye & Co. 24