Welcome to dugans webinar


Published on

Published in: Travel
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide
  • We will go over how to obtain your own log in, who to contact, hours of staff, proper chatlistetiquitte, Yahoo groups and Google Groups, using Dugans Agents Website, Commissions, at the end we will cover Q & A
  • Accounts such as Carnival, Globus, NCL, VAX, Agent Net, and Cruising Power allow us to set up agents with their own Log In information.This Information is now located in the accounts list.Angela, Barb, Yvette and Denise have been helping agents get set up.A few things to keep in mind, your Username MUST ALWAYS reflect your Full Name, email address only if prompted, Your First and Last Name are the Only approved Log In Allowance from today on.Desk top carnival log in show how
  • Desk Top yahoo groups show printable version most up to date on log ins
  • Go to www.dugansagents.com to show help- please understand that we are all on different time zones, and have different schedules. Contacting Support does not always mean you will get an immediate response some host agencies have set hours 9-5 for support we help you as quickly as we can
  • Go to yahoo groups show agents how to enter contact information we need to be able to link you to your clients if they call, when we answer the phones at the call center and a client or supplier is trying to reach you we can pull up the database and give them your direct contact information=if you havent already provided them with this
  • Many times we are asked why an agent did not receive their confirmation or voicemail in a timely manner.There are 2 of us who check faxes during the day if there is no contact information on the confirmation or it is a username that does not reflect your personal name it is difficult for us to get this to you, please make sure you call the supplier after booking online to verify they have your personal contact information. Also email us at duganfaxes@yahoo.com SUBJECT expecting fax/supplier/client name details in body
  • Does anyone have questions on how to claim commission?
  • There seems to be a lot of confusion here so we are going to go over Support Fees
  • Unfortunately there are agents who do not pay this small fee, then after termination stated they forgot, had a family emergency etc.. In order to cover our end we needed to put a system in place that shows the agents have several reminders and ample time to pay the small monthly feeSimply put If you cannot afford $10.00 for a support fee per month, much less than any other Host Agency, then perhaps this is not the business for you. If you forget to pay your obligation how forgetful are you to remind a client of payment due date etc.. Invoices are sent out in a timely mannerThe system is automated, jennifer and barb are not hounding agents for $10.00 it is an agreement, a signed contract and I am sure most of you will agree very frustrating and time consuming to hunt down commissions that are due to you as it is for them to hunt down support fees due to them
  • When the Information your giving will be useful to all agents and can be located later in the archivesWhen the information is only useful to the agent asking the question, and when it is a short answer. This also helps build one on one relationships between agents. Never email back the moderator asking why, there are many moderators and not all of the moderators approve and reject the same way.At the top of the email the agents email address should be located simply place your mouse over and right click a box should open asking you to send mail, or you can copy paste the email address into a new email
  • Travel agent university great resource tool with many training opportunities from suppliers
  • Go to yahoo groups and show current webinars also mail pound
  • Welcome to dugans webinar

    1. 1. Welcome to Dugans Travels Webinar<br />How to use our Tools<br />
    2. 2. Supplier Log Ins<br />Accounts List<br />Contacting Support<br />Your Contact Information<br />Faxes<br />Commissions<br />Support Fees<br />Chat List Etiquite<br />Training and Webinars<br />Q & A<br />To be covered today:<br />
    3. 3. Lets Get Started!<br />
    4. 4. Example of creating Carnival Log In<br />Go to www.bookccl.com<br /> Obtaining your Own Passwords<br />
    5. 5. Accounts List<br />Stored in www.yahoogroups.com<br />
    6. 6. Jennifer Dugan Owner<br />Barb Cerbie Manager<br />Administrative Help<br />Angela Brown<br />Denise<br />Jennifer Olander<br />Yvette Mullins<br />Wendi Carillo<br />Shari Spear<br />Contacting Support <br />
    7. 7. Your contact information should be located in www.yahoogroups.com it is not please be sure to enter it as you leave the webinar today<br />Your Contact Information<br />
    8. 8. Faxes <br />How do we claim our faxes?<br />Why didn’t I receive this fax or voicemail?<br />
    9. 9. Your Commissions do not magically appear after you make a booking there is an accounting process<br />Commissions<br />
    10. 10. How Commissions are paid to us<br />You make a booking <br />The client travels<br />The supplier sends us a check after travel is completed<br />Check clears our bank<br />Check must clear the bank by the 8th of the month to post on the 1st of the following month<br />Commission is posted <br />
    11. 11. Client travels June 15th<br />Supplier sends the check July 3rd<br />Check is deposited and clears July 9th<br />Your Commission will be posted to Septembers Commission List<br />Please note some suppliers pay monthly, bi monthly and so on..<br />Example<br />
    12. 12. Support Fees <br />
    13. 13. Why do we get so many emails about Support Fees?<br />Why are agents terminated for not paying $10?<br />Where can I find this information?<br />FAQ<br />
    14. 14. Invoices go out the 25th of every month<br />The system is automated<br />Fees are waived if you have $3000.00 or more in Sales (not commission)<br />Fees are due on the 15<br />If you are having financial difficulties or emergencies please contact Jen or Barb right away<br />Termination is the result of non payment<br />Notes to take<br />
    15. 15. When should you reply to the Group?<br />When should you reply directly to the agent?<br />How do you reply to the agent?<br />ChatlistEtiquitte<br />
    16. 16. Training <br />Many Suppliers offer Training<br />www.tauniv.com<br />
    17. 17. So your new, or perhaps not new but not busy either…mmmh what should you do with your time??<br />Training and Webinars <br />
    18. 18. When you are not busy with Clients, quotes, paperwork or marketing, you should use your time to <br />Train Yourself<br />Shari Spear helps with setting up Webinars you can email her at shari@duganstravels.net Yahoo groups has a stored list of Webinars<br />Mailpound offers recorded Webinars<br />Training and Webinars <br />
    19. 19. Q & A <br />Please be patient as we try to answer all questions<br />