IdeaStream Upgrades    Community Interface        March 2013                          www.dubstudios.com
We’ve been working frantically to bring yousome great new features and an upgradedlook and feel. This document explains wh...
MobileWhat: IdeaStream™ MobileBenefit: Rich media data capture for ‘in-the-moment’ experiencesDescription:• Mobile web app...
SequencingWhat: Activity sequencingBenefit: The ability to control the sequence in which participants engage with grouped ...
Members’ area     What: The new members tab makes it easier to get to know other members of the community and enhances int...
Profile page/My PageWhat: Each member now has their own profile page.Benefit: More personalised space that participants ca...
Community Feed (optional)What: Like Facebook’s news feed, IdeaStream’s new Community Feed lets participants start their ow...
Log-in page widgetWhat: A new widget allows you to place text on the logon pageBenefit: Better management of the participa...
Forums (optional)What: Forums let researchers create one or more topics within which participants can start their owndiscu...
FollowingWhat: Participants can now keep-track of other participants with the new ‘following’ feature. This promoting amor...
NotificationsWhat: In-platform Notifications system upgradesBenefit: Improved notification management solution keeps parti...
Pop-up profiles       What: Participants can now see other member’s profile information quickly and easily by simply click...
Avatar libraryWhat: A library of avatars that participants can select if they don’t have a profile picBenefit: Removal of ...
CommentingWhat: Updated ‘commenting’Benefit: Easier to follow ‘conversations’Description:• Cleaner UX, makes reading throu...
Drag&Drop multimedia uploadingWhat: Upgraded media sharing functionalityBenefit: Better user-experience removes need for c...
PictureBook toolWhat: Improved user-experience around the PictureBook toolBenefit: Better organisation of media and abilit...
Blog toolWhat: Enhancements to the Blog toolBenefit: Improved user-experience and custom filteringDescription:• Participan...
Activities listingWhat: Clearer list of activities on the homepageBenefit: Better user-experience that’s easier to navigat...
IdeaStream Upgrades       Admin Ctr.                    www.dubstudios.com
Upgraded Help DeskWhat: Upgraded Help Desk support systemBenefit: Greater level of support for users, thus reducing time A...
Upgraded Help Desk cont.Each key page in the Admin centre has its own dedicated Help page that includes detailed inter-con...
Training videosWhat: Much-improved training videos covering all aspects of setup and moderation using IdeaStreamBenefit: H...
Additional upgrades•Participants can now share Pictures, Videos, Word and Excel documents, PDF files and MP3s to open-ende...
We hope you enjoy these new upgrades andthat they continue to benefit the quality ofyour online research.If you have any q...
Dub, Research Community Software Supremos ;-)www.dubishere.com@dub_research                                               ...
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IdeaStream_New Feature Update, March 2013

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This presentation provides an update on the latest features and tools offered by IdeaStream, Dub's market-leading online community platform for insight, innovation and co-creation

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IdeaStream_New Feature Update, March 2013

  1. 1. IdeaStream Upgrades Community Interface March 2013 www.dubstudios.com
  2. 2. We’ve been working frantically to bring yousome great new features and an upgradedlook and feel. This document explains whatthey are and the benefits they bring.Please note that these upgrades are onlyavailable on projects/communities orderedfrom March 18th, 2013 onwards.We hope you like them ;-) www.dubstudios.com
  3. 3. MobileWhat: IdeaStream™ MobileBenefit: Rich media data capture for ‘in-the-moment’ experiencesDescription:• Mobile web app accessed on iPhone and Android devices• Removal of recall bias by being where the action is taking place, when it’s taking place• Greater convenience for consumers• Includes blogs, discussions and all community engagements, not just picture and video sharing www.dubstudios.com
  4. 4. SequencingWhat: Activity sequencingBenefit: The ability to control the sequence in which participants engage with grouped tasks / activities.Description:• Moderators can create a sequence of activities, leading participants through an ordered journey• An activity in a sequence can trigger one or more subsequent activities• Members can leave and return to a sequence at any stage• Signposting of sequenced tasks helps to manage members expectations.• Once a sequence of activities is created, researchers can edit and reorder the sequence• Allocation of sequenced activities can be ‘reductive’ - meaning you can start out with an activity allocated to multiple segments and finish with an activity allocated to a single segment View of sequenced activities Example of sequenced activities, as within the Admin Ctr presented in a member’s list of activities. In this example, the take making a meal of it has triggered discussions on your favourite foods. Once posted to, discussions on your favourite foods will trigger a final activity. This is denoted by the ‘activity’ hidden under Example of how a member can manages sequenced activities, when viewing an activity in the sequence. www.dubstudios.com
  5. 5. Members’ area What: The new members tab makes it easier to get to know other members of the community and enhances interaction and connectivity Benefit: Easier to engage other members of the community Description: •Links to participants’ full profile •Ability to ‘follow’ member directly front the Member’s page •Only available in ‘social’ communities. If you only run private-only activities, members will not see the members section! Choose who to the Member’s page www.dubstudios.comThe Members page
  6. 6. Profile page/My PageWhat: Each member now has their own profile page.Benefit: More personalised space that participants can own and post onDescription:• Enhances the social nature of IdeaStream communities• Answers to extended and basic profile questions can be displayed on the profile page (optional on a per-question level)• Displays a members ‘updates’ and allows other members to comment on their updates.• If a member is viewing their own profile (via the ‘My Page’ tab) they are able to post updates• Lists all key activities for each member - including when they joined, what they have posted to and who they are following, ensuring even members that aren’t that active have some activity!• Larger profile picture helps bring each member to life• Ability to follow members from their profile page• List people each member is following, and who is following each member An example of a member Viewing another member’s viewing ‘My Page’ profile page www.dubstudios.com
  7. 7. Community Feed (optional)What: Like Facebook’s news feed, IdeaStream’s new Community Feed lets participants start their own discussions and havea part in shaping the community.Benefit: Increases levels of interaction and community engagementDescription:• Located on the community homepage for maximum visibility and ease-of-use• Participants can comment on posts that appear in the Community Feed• Posts appearing in the Community Feed include pictures, videos, files, MP3s and webcam recordings• Participants are notified when another participant comments on their post from within the Community Feed• Participants can filter the Community Feed to see content from people they follows as well as the entire community• Participants can add new content via the homepage of their own personal page - My Page• Switch on/off - The Community Feed can be switched on or off by the Administrators of the community Viewing all member’s updates Viewing an individuals updates www.dubstudios.com
  8. 8. Log-in page widgetWhat: A new widget allows you to place text on the logon pageBenefit: Better management of the participants’ first experienceDescription:• Easy to set up• Allows you to introduce your community right from the log-in page• Scrolling allows you to add as much copy as you want, without affecting the design and layout of the login page Additional content as it appears on the login page www.dubstudios.com
  9. 9. Forums (optional)What: Forums let researchers create one or more topics within which participants can start their owndiscussionsBenefit: Greater sense of ownership by participants. Greater levels of engagement and interactionDescription:•A great tool if you want to give members ‘ownership’, while ensuring conversations stay focused on your project objectives•Dedicated tab•Default (but editable) introduction copy to help members understand the purpose of the forums feature•Forum topics can be made available to specific segments (just like activities)•Members can bring forum discussions, forum posts and forum comments to life with pictures, videos, files, MP3s and web-cam recordings•Filter tools allow members to view latest, most commented, most recently commented and most liked discussions•Switch on/off - Forums can be switched on or off by the Administrators of the community. Viewing the forums tab Adding a discussion www.dubstudios.com
  10. 10. FollowingWhat: Participants can now keep-track of other participants with the new ‘following’ feature. This promoting amore intimate and personal experience.Benefit: Heightened community interaction and stronger inter-community relationshipsDescription:•Follow other participants using a pop-up feature, via the Members tab or when viewing a member’s profile page•Lists of those your ‘following’ and that are ‘following you’ visible on profile pages See who you are following on Member’s page See how micro-communities are formed on member’s profile pages. www.dubstudios.com
  11. 11. NotificationsWhat: In-platform Notifications system upgradesBenefit: Improved notification management solution keeps participants in the community for longerDescription:•Notifications is now located in a top navigation bar on all pages•An animated ‘Flag’ ensures members are alerted to new notifications•Members can move around notifications without needing to return to the homepage•If a member is in an activity, notifications for that activity will be positioned at the top of the notification list The new Notification solution www.dubstudios.com
  12. 12. Pop-up profiles What: Participants can now see other member’s profile information quickly and easily by simply clicking on usernames Benefit: Better visibility of member profiles and increased levels of community interaction Description: • Pop-up window lets participants ‘follow’ other participants, and provides a link to their their full profile • This approach heightens the sense of community and allows participants to build micro-communities of the people they want to connect to Click on a username to find out more about that person www.dubstudios.comExample of the pop-up
  13. 13. Avatar libraryWhat: A library of avatars that participants can select if they don’t have a profile picBenefit: Removal of barriers to participation and pressure of sharing personal picturesDescription:• Selection of 20 different default avatars for when you don’t have a profile picture to-hand• If profile pictures are made optional, members can upload their own profile picture, or be assigned a default avatar• If profile picture are turned off, members will automatically be assigned on of the default avatars Examples of the default avatar images www.dubstudios.com
  14. 14. CommentingWhat: Updated ‘commenting’Benefit: Easier to follow ‘conversations’Description:• Cleaner UX, makes reading through comments easier to follow• Updated UX also make contributing a comment quicker and easier• Enhancements mean when adding comments, members can now upload of pictures, videos, Word and Excel documents, PDFs and webcam recordings New ‘commenting’ design and layout Adding comments is now much easier www.dubstudios.com
  15. 15. Drag&Drop multimedia uploadingWhat: Upgraded media sharing functionalityBenefit: Better user-experience removes need for customer supportDescription:• Improved user experience, ensures members can more easily focus on the task of sharing files• Single interface for uploading all media-types (pictures, videos, word and excel documents, pdf files, mp3s)• Updated Record Webcam interface (see next page)• Drag-and drop interface for modern browsers (IE8+, Chrome, Firefox 3.5+) allows members to drag files directly into the upload section• Drag-and-drop ‘gracefully degrades’ for older systems, ensuring participant experience isn’t confused• Ability to add multiple files at the same time• Mouse-over file-type icons reveals supported file formats Example of upload interface. Note the Example once media has been added pop-up detailing supported media-types www.dubstudios.com
  16. 16. PictureBook toolWhat: Improved user-experience around the PictureBook toolBenefit: Better organisation of media and ability to add captionsDescription:•Inspired by Pinterest•Pictures are now organised in ‘galleries’•Captions and titles can be easily added when pictures are uploaded•Viewing pictures within galleries is improved. Mouse-over images to reveal captions and descriptions•Participants can now ‘like’ and ‘comment’ on pictures•Recent Activity widget places greater focus on participants’ pictures•New viewing filters include my posts, everyone’s posts and people I’m following An example of a roll-over to reveal description added to image Custom-built recent activity widget Members can now comment on other member’s pictures. www.dubstudios.com
  17. 17. Blog toolWhat: Enhancements to the Blog toolBenefit: Improved user-experience and custom filteringDescription:• Participants can now toggle between viewing just their own posts or all posts (within social activities)• View all post by username feature - allows a member to go from viewing all posts by all members to to viewing all posts by a single member. Members can toggle between ‘my Participants can view all posts from an individual participant posts’ and ‘all posts’ www.dubstudios.com
  18. 18. Activities listingWhat: Clearer list of activities on the homepageBenefit: Better user-experience that’s easier to navigate and manages expectationsDescription:•Now just a single list of activities on the homepage•Newest activities appear at the top, oldest at the bottom (with the exception of pinned tasks)•Sequenced activities are communicated by way of layered list entries•Inclusion of additional activity info, including time remaining to post, and whether or not an activity is private•Tag denotes whether the participants has posted to the activity, or not Enhanced list of activities, including sequenced activities www.dubstudios.com
  19. 19. IdeaStream Upgrades Admin Ctr. www.dubstudios.com
  20. 20. Upgraded Help DeskWhat: Upgraded Help Desk support systemBenefit: Greater level of support for users, thus reducing time Administrators need to deliver supportDescription: • FAQs for all of IdeaStream’s participant tools and features new and old • Native translation, so you can instantly access them in a range of languages rather than relying on Google Translate • Location based support, so you can get relevant help wherever you are in the IdeaStream • Pop-up ‘help’ sections so you can return to your work where you left it, without having navigate somewhere else • A set of searchable FAQs so you can quickly find what you without having to look too hard Pop-up ‘help’ screens keep you where you want to be, so you can quickly continue your work. www.dubstudios.com
  21. 21. Upgraded Help Desk cont.Each key page in the Admin centre has its own dedicated Help page that includes detailed inter-connected ‘how-to’descriptions, training videos and videos (where appropriate)• If the researcher can’t find the answer, they can search over 100 FAQs• FAQs now cover all aspects of the researcher experience including setup, moderation, analysis and mobile• If the researcher can’t resolve an issue, they can get raise a support case from the within integrated Help Desk that Dub’s support team will pick-up and resolve The new Admin Ctr design theme www.dubstudios.com
  22. 22. Training videosWhat: Much-improved training videos covering all aspects of setup and moderation using IdeaStreamBenefit: Hands-off training reduces time for adoptionDescription:•An increased number of structured, shorter videos covering all aspects of the IdeasStream platform•Videos are broken down into key sections - participant experience, setting up your community, moderating your community, analysing your community and mobile•Each video covers a specific aspect so you can watch a single section, or a entire topic•Videos are also integrated into the Help Desk, allowing you to access relevant videos wherever you are in the Admin Ctr New training videos appear in an ordered fashion Pop-up support windows including video assistance www.dubstudios.com
  23. 23. Additional upgrades•Participants can now share Pictures, Videos, Word and Excel documents, PDF files and MP3s to open-ended questions in Extended Profile and Survey questions. If you set an Extended Profile question to display to other participants, and the question includes the ability to add multimedia, the uploaded files will be displayed to in the member’s profile page•Background images used to customise the community’s look and feel are now scaled to the size of your browser window.•Members can now ‘like’ any post or comment by clicking on a heart-shaped icon. (Research found that down-voting was having negative impact on attitudes)•Managing widgets is now easier. Widgets are now organise within the Admin Ctr around the page they appear on.•A new look and feel to the Admin Centre which provides greater flexibility for future upgrades www.dubstudios.com
  24. 24. We hope you enjoy these new upgrades andthat they continue to benefit the quality ofyour online research.If you have any questions that you would liketo pose to our team, or if you need someoneto walk you through these changes, pleaseemail us@dubishere.com or call thesenumbers:UK: +44 (0) 20 7247 3327US: +1 310 997 5779 www.dubstudios.com
  25. 25. Dub, Research Community Software Supremos ;-)www.dubishere.com@dub_research www.dubstudios.com

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