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Teaches          RE                SPECT               SIBILITY                          2
Why Ethics in the Workplace?                                              70%                          of people in Americ...
Ethics in the Workplace• Introduction to “The Drum Beat of Ethics™ - Workplace Ethics  Workshop• Suggested as a 1 or 2 hou...
Teaching Results• 400 people completed 6-8 hour training• After training, employers agree they see positive  differences• ...
Curriculum Based On:• Josephson Institute of  Ethics, CHARACTER COUNTS! Curriculum• LSU AgCenter’s Workplace Ethics  curri...
Training           7
Let’s Begin• Introduction of staff• Adoption of ground rules• Introduction of participants• Activity: draw a “portrait of ...
People Want To Be• Valued• Shown kindness• Respected                        9
The Golden Rule“Do unto others as you would have others do      unto you.”                         10
Other Cultures• Buddhists say, “Hurt not others with  that which pains yourself.”• Confucius says, “What you do not want  ...
Building Blocks of a Successful Career                 Others…..            Ability to network          Communication Skil...
IntegrityIntegrity is important to everyone.Here is a slogan I saw in the bathroom of a restaurant:Ethics is not something...
Conscience Vs Convenience• Confucius said “There are three marks of a  superior man: being virtuous, he is free from  anxi...
Exercises            15
Exercise 1:• Line up by shoe size• Line up by birth date• Split into groups of 5-10 people and find 10 things your group h...
GROUP DISCUSSION• How easy was it to discover something in  common with others?• What does this reveal about the extent to...
Exercise 2• Divide into groups of 5-10.• In your group using a flip chart, list ways you can  show respect at work.• Share...
Respectful People• Live by Golden Rule   • Value people for who they are;                          not for what they can d...
Exercise           20
Exercise 3:•   Divide the group into 3 or 4 small groups by numbering off.•   Next, select an envelope with a scenario abo...
Respect Resource Sheet Questions• Who are the stakeholders?• What problems does the situation present? To whom?• What cost...
1797 France – Benjamin Constant• p. 123:— “The moral principle that, it is one’s  duty to speak the truth, if it were take...
CommunicationIs key when working     with all people.                        24
The Challenge with CommunicationWe talk about it as though it is one process.In truth, communication has a number ofcompon...
CommunicationDoes not occur until the message is              sent            received              and          UNDERSTOO...
Experts say:Conflict is often positive,prompting us to            innovate               and              grow            ...
Discomfort                                              IncidentsFive       The five levels of conflict are:levels     1. ...
5 STEPSTO CONFLICT RESOLUTION     1. VERBALLY ACKNOWLEDGE        THAT A CONFLICT EXISTS2. ANALYZE, IN A NON-BLAMEFUL MANNE...
“I” MessagesTo discuss a problem in a non-threatening  manner use the “I” Message.  When ____________ occurs, I feel      ...
So, let’sreview            31
RESPONSIBILITY                                           You Can Count on ME”Copyright © 2005 Board of Supervisors of Loui...
RESPONSIBILITYis it a duty or anObligation?                       33
Exercise           34
Exercise 4   Whistle-blowing: To convey   information outside approved     organizational channels to    bring attention t...
Whistle-Blowing (cont.)Case Study: Citi Group – defective mortgages 2006-2007            60% of the roughly $50 billion of...
Whistle-Blowing: Considerations Personal liability: loss of job or career The moral obligation to be a whistleblower is ba...
Whistle-Blowing (cont.)Recommended steps before proceeding:   • Recognize moral issues (vs. technical ones).   • Gather th...
Whistle-Blowing (cont.)Although his career was damaged, he did the right thing…  Bowen oversaw quality control in Citigrou...
Whistle-Blowing (cont.)Positive changes:           I would like to report to you that there are clear meaningful and      ...
RESPONSIBILITYInvolves three things:• Accountability• Self-restraint• Pursuit of Excellence                          41
RESPONSIBILITYAccountability:• Accept responsibility for every decision you make or  don’t make.• Consider the consequence...
RESPONSIBILITYSelf-Restraint:• Control words and actions.• Don’t have a win at all costs  attitude.                       ...
RESPONSIBILITYPursuit of Excellence-Set high standards and strive to  meet them.
RESPONSIBILITY                   Diligence Be prepared to work hard to      prevent mistakes.   Avoid the blame game
RESPONSIBILITY                Doing Your BestDo the job as well as it can be done, even   when there is a shortage of time...
RESPONSIBILITY  Perseverance    Finish what is started.    Overcome obstacles.                              47
Exercise           48
Exercise 5• Divide class evenly into groups, with five or less in a group• Instruct half the groups to act out a scene in ...
Good Work Habits• Come to work• Arrive at work on time• Work your committed  days• Take your turn working  holidays and ex...
RESPONSIBILITY• Take pride in work• Show initiative• Do what needs to be done• Manage time and resources well• Loyal• Punc...
Establishing Guidelines• Our suggestion:  – Is it Legal?  – Is it True?  – Does it comply to organizational rules &    gui...
References:“Workplace Ethics, Lessons to Strengthen  Character by Modeling,” LSU AgCenter  publication.CHARACTER COUNTS!, ...
References:Pickering, Peg, How To Handle Conflict &  Confrontation, National Press  Publications, 2000.The Whole Brain Bus...
The Drum Beat of Ethics –    in the Workplace          Power point created by:          Drum Beat Productions            O...
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The Drum Beat Of Ethics In The Workplace Shrm

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Facing the Challenge of creating an ethical work environment.

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The Drum Beat Of Ethics In The Workplace Shrm

  1. 1. 1
  2. 2. Teaches RE SPECT SIBILITY 2
  3. 3. Why Ethics in the Workplace? 70% of people in America leave their jobs because they do not feel valued.Source: Ned Herrmann, The Whole Brain Business. 3
  4. 4. Ethics in the Workplace• Introduction to “The Drum Beat of Ethics™ - Workplace Ethics Workshop• Suggested as a 1 or 2 hour in-service seminar or a ½ day workshop• Appeals to various audiences: – Utility Workers - Manufacturing Back Office – Engineers - Sales Teams – Educators - Health Care Professionals – Law Enforcement - Professional Service Providers – Entrepreneurs - Civic Staff 4
  5. 5. Teaching Results• 400 people completed 6-8 hour training• After training, employers agree they see positive differences• Employees generally enjoyed the training and found information on respect and conflict resolution most helpful in addressing their workplace issues • LSU results 5
  6. 6. Curriculum Based On:• Josephson Institute of Ethics, CHARACTER COUNTS! Curriculum• LSU AgCenter’s Workplace Ethics curriculum• Managing High Maintenance Employees• The Drum Beat of Ethics 6
  7. 7. Training 7
  8. 8. Let’s Begin• Introduction of staff• Adoption of ground rules• Introduction of participants• Activity: draw a “portrait of your job” 8
  9. 9. People Want To Be• Valued• Shown kindness• Respected 9
  10. 10. The Golden Rule“Do unto others as you would have others do unto you.” 10
  11. 11. Other Cultures• Buddhists say, “Hurt not others with that which pains yourself.”• Confucius says, “What you do not want done to yourself, do not do to others.” 11
  12. 12. Building Blocks of a Successful Career Others….. Ability to network Communication Skills Technical Expertise Professional Integrity Personal Integrity 12
  13. 13. IntegrityIntegrity is important to everyone.Here is a slogan I saw in the bathroom of a restaurant:Ethics is not something you should flirtwith…It is something you should be married to. 13
  14. 14. Conscience Vs Convenience• Confucius said “There are three marks of a superior man: being virtuous, he is free from anxiety; being wise he is free from perplexity; being brave he is free from fear.”The question is, can all decision be determined by either Conscience or Convenience? 14
  15. 15. Exercises 15
  16. 16. Exercise 1:• Line up by shoe size• Line up by birth date• Split into groups of 5-10 people and find 10 things your group has in common. 16
  17. 17. GROUP DISCUSSION• How easy was it to discover something in common with others?• What does this reveal about the extent to which we are alike?• How can knowing our similarities help us to respect one another?• How can knowing our differences help us to respect one another.
  18. 18. Exercise 2• Divide into groups of 5-10.• In your group using a flip chart, list ways you can show respect at work.• Share your ideas with the whole group. 18
  19. 19. Respectful People• Live by Golden Rule • Value people for who they are; not for what they can do for them• Courteous, polite • Listen to other’s points of view• Appreciative • Respect property of others• Accept others • Allow others to have a voice in decisions that affect them• Show tolerance 19
  20. 20. Exercise 20
  21. 21. Exercise 3:• Divide the group into 3 or 4 small groups by numbering off.• Next, select an envelope with a scenario about a workplace situation.• Open the envelope and read the scenario aloud to your group.• As a group, answer the questions posed on the Worksheet .• Select a recorder from your group to record the group’s answers.• After 15 minutes, ask each group to report to the larger group by reading their scenario aloud and sharing how they answered the questions. 21
  22. 22. Respect Resource Sheet Questions• Who are the stakeholders?• What problems does the situation present? To whom?• What costs are incurred in terms of monetary costs, lost productivity, lost sales, frustrated workers, supervisors, employers, customers, and suppliers?• What do you recommend to address this situation? 22
  23. 23. 1797 France – Benjamin Constant• p. 123:— “The moral principle that, it is one’s duty to speak the truth, if it were taken singly and unconditionally, would make all society impossible.”• p. 124:—“It is a duty to tell the truth. The notion of duty is inseparable from the notion of right.”• “To tell the truth is a duty, but only towards him who has a right to the truth.” 23
  24. 24. CommunicationIs key when working with all people. 24
  25. 25. The Challenge with CommunicationWe talk about it as though it is one process.In truth, communication has a number ofcomponents, including:•Verbal•Non-Verbal•Listening•Written 25
  26. 26. CommunicationDoes not occur until the message is sent received and UNDERSTOOD. 26
  27. 27. Experts say:Conflict is often positive,prompting us to innovate and grow 27
  28. 28. Discomfort IncidentsFive The five levels of conflict are:levels 1. Discomfortof 2. Incidentsconflict 3. Misunderstandings 4. Tension 5. Crisis Misunderstandings Tension Crisis 28
  29. 29. 5 STEPSTO CONFLICT RESOLUTION 1. VERBALLY ACKNOWLEDGE THAT A CONFLICT EXISTS2. ANALYZE, IN A NON-BLAMEFUL MANNER, HOW THE CONFLICT DEVELOPED 3. EXPLORE ALTERNATIVES THAT ALLOW ALL PARTIES TO "WIN“ 4. SOLIDIFY COMMITMENT TO THE ALTERNATIVE CHOSEN 5. AFFIRM SUPPORT OF OTHER INVOLVED PARTIES 29
  30. 30. “I” MessagesTo discuss a problem in a non-threatening manner use the “I” Message. When ____________ occurs, I feel 30
  31. 31. So, let’sreview 31
  32. 32. RESPONSIBILITY You Can Count on ME”Copyright © 2005 Board of Supervisors of Louisiana State University Agricultural and Mechanical College 32
  33. 33. RESPONSIBILITYis it a duty or anObligation? 33
  34. 34. Exercise 34
  35. 35. Exercise 4 Whistle-blowing: To convey information outside approved organizational channels to bring attention to a problem within the organization.Read the case studies and then make a list of pros and cons for being the whistle blower. 35
  36. 36. Whistle-Blowing (cont.)Case Study: Citi Group – defective mortgages 2006-2007 60% of the roughly $50 billion of prime mortgages that Citi group bought and sold annually were “defective. ~ Dick Bowen 36
  37. 37. Whistle-Blowing: Considerations Personal liability: loss of job or career The moral obligation to be a whistleblower is based on the responsibility to society. Evidence of potential harm to public is usually necessary. Documentation is important 37
  38. 38. Whistle-Blowing (cont.)Recommended steps before proceeding: • Recognize moral issues (vs. technical ones). • Gather the facts (not just opinions). • Keep good documentation. • Rank moral consideration for importance. • Talk with others for a sense of perspective. 38
  39. 39. Whistle-Blowing (cont.)Although his career was damaged, he did the right thing… Bowen oversaw quality control in Citigroup‟s consumer-lending department. A licensed CPA, Bowen worked as a senior vice president in the Citigroup‟s mortgage unit from 2002 and 2005. He was promoted to the chief business underwriter in the consumer division unit in 2006. He no longer works at Citigroup. “In mid-2006, I discovered that over 60% of these mortgages purchased and sold were defective,” he said. Although Citigroup didn‟t underwrite the loans, Bowen worried that investors who bought the loans from Citigroup could force the bank to buy them back because it had vouched for their credit quality. Bowen also described what he termed the loosening of Citigroup‟s standards on the pools of subprime mortgage that it was willing to buy from mortgage companies. “During 2006 and 2007 I witnessed many changes to the way the credit risk was being evaluated for these pools during the purchase processes.” He said a large number of underwriting decisions were reversed on “mortgage loans from „turn down‟ to „approved.‟ And variances from accepted Citi credit policy were made. Subprime mortgage pools, many over $300 million, were purchased even though the minimum credit-policy-required-criteria was not met.” 39
  40. 40. Whistle-Blowing (cont.)Positive changes: I would like to report to you that there are clear meaningful and positive Changes that have come about as a result of this heroic effort On the part of Mr. Bowen. Currently this is still under investigation by congress and the Fed. 40
  41. 41. RESPONSIBILITYInvolves three things:• Accountability• Self-restraint• Pursuit of Excellence 41
  42. 42. RESPONSIBILITYAccountability:• Accept responsibility for every decision you make or don’t make.• Consider the consequences of decisions.• Don’t shift blames.• Don’t take credit for other’s work. 42
  43. 43. RESPONSIBILITYSelf-Restraint:• Control words and actions.• Don’t have a win at all costs attitude. 43
  44. 44. RESPONSIBILITYPursuit of Excellence-Set high standards and strive to meet them.
  45. 45. RESPONSIBILITY Diligence Be prepared to work hard to prevent mistakes. Avoid the blame game
  46. 46. RESPONSIBILITY Doing Your BestDo the job as well as it can be done, even when there is a shortage of time and resources. 46
  47. 47. RESPONSIBILITY Perseverance Finish what is started. Overcome obstacles. 47
  48. 48. Exercise 48
  49. 49. Exercise 5• Divide class evenly into groups, with five or less in a group• Instruct half the groups to act out a scene in which people at work are showing responsibility.• Instruct the other half to act out a scene in which people at work are being irresponsible. Allow 5 minutes to prepare and 5 to act out. 49
  50. 50. Good Work Habits• Come to work• Arrive at work on time• Work your committed days• Take your turn working holidays and extra hours 50
  51. 51. RESPONSIBILITY• Take pride in work• Show initiative• Do what needs to be done• Manage time and resources well• Loyal• Punctual 51
  52. 52. Establishing Guidelines• Our suggestion: – Is it Legal? – Is it True? – Does it comply to organizational rules & guidelines? – Is it Fair to all concerned? – Will I be comfortable and guilt free if I do it? – Would I do it to my family or friends? 52
  53. 53. References:“Workplace Ethics, Lessons to Strengthen Character by Modeling,” LSU AgCenter publication.CHARACTER COUNTS!, Josephson Institute of Ethics.“Managing High Maintenance Employees” –Lin O’Neill“The Language of Conscience” – Tieman H. Dippel, Jr. 53
  54. 54. References:Pickering, Peg, How To Handle Conflict & Confrontation, National Press Publications, 2000.The Whole Brain Business, Ned Herrman, 1996. 54
  55. 55. The Drum Beat of Ethics – in the Workplace Power point created by: Drum Beat Productions Orchestrating Buy-In www.drumbeatproductions.com Jack Howe & Lin O’Neill 55

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