There's no denying the hype that's been surrounding chatbots over the past few years. Whether you view the technology as a passing fad, or believe that chatbots will revolutionize how people communicate and interact, the impact chatbots are having on online experiences is real...and it's measurable. To help shed light on how chatbots are reshaping online experiences today, the teams at Drift, SurveyMonkey Audience, Salesforce, and myclever have come together to create the definitive report on chatbots for 2018. The report is based on a survey of 1,000+ adults, ages 18-64, which was conducted in the United States between October 30 to November 6, 2017 using SurveyMonkey Audience. The sample was balanced by age and gender according to the US Census and is representative of the adult online population.