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DR MOHAMED ELFAIOMY

BUILDING AND MONITORING INDICATORS
DR MOHAMED ELFAIOMY

You can’t manage or
improve
what you can’t measure
DR MOHAMED ELFAIOMY

Indicator
“a variable, which purpose it is to measure
change in a phenomenon or process”
DR MOHAMED ELFAIOMY
DR MOHAMED ELFAIOMY

FOUR SYSTEMATIC STEPS
DR MOHAMED ELFAIOMY

STEP 1: IDENTIFY
DR MOHAMED ELFAIOMY

IDENTIFY


WE have to choose the most relevant indicators
according to our :
 Scope

of service
 Complaint
 Problem prone
 Budget
 High risk areas

KPIs
DR MOHAMED ELFAIOMY

Structure
indicators:
•Supplies
•Man power
•Medications
•………

Process
indicators:

Outcome
indicators

•Medical
record
completion
•Site marking
policy
compliance
•Hand hygiene
compliance

•Mortality rate
•Patients
satisfaction
rate
•……
DR MOHAMED ELFAIOMY

STEP 2: DESCRIBE
DR MOHAMED ELFAIOMY

STEP 2: DESCRIBTION
We use what we call: Indicator Information Set
 It describes what data will be collected:


 Name

of indicator
 Indicator definition
 Data elements
 Who will collect the data
 When?
 To whom data will be reported
INDICATOR
INFORMATION
DR MOHAMED ELFAIOMY
SET

No.
1

Title :

2

Domain:

3

Definition of the Indicator:

4

Rationale:

5

Type of measure: □ Structure

6

Numerator Definition:

7

Denominator Definition:

8

Include Population:

9

Excluded Population:

10

Data Source (s)

11

Sampling method and size:

12

Reporting frequency:

13

Performance target and Benchmark value ( if available) and source (local or international:

14

Department or committee responsible:

15

Person/s Responsible for collecting data:

16

Dimension of Quality:

17

List of departments, services, committees, or individuals who should receive reports:

□ Process

□ Outcome

□ Process & Outcome
DR MOHAMED ELFAIOMY
Quality indicator
3
/
Percentage of the availability of essential supplies and equipment in the dental room / 3 months
,
)
3
(
The indicator determines Percentage of availability of the essential supplies and
equipment in the dental room in the health center, as there will be periodic
checking (every 3 months) on the availability of the essential supplies and
equipment.
Structure indicator

Indicator's definition

Indicator's type
How to measure the indicator

Dental assistant
3
Every 3 Months
Essential supplies and equipment list registry in the dental room
.
At the end of every 3 Hijri months, The dental assistant will calculate the
number of the available essential supplies and equipment in the dental room in
the center to the number of them in the dental supplies and equipment list.

Responsible person for measuring
Frequency
Source of data collection

How to collect data

100 ×
× 100

No. of the available essential supplies& equipment in the dental room
No. of the essential supplies & equipment in the dental manual

%100
Utility utilization committee - Quality Coordinator
Utility utilization committee chairman - Quality Coordinator

Formula

The Target
Responsible Committee or person
To whom reporting

1424
Approved essential supplies and equipment list in emergency services manual.
Primary Health Care manual 1424 H.
Standards of the central board of accreditation for health institutions.

References
DR MOHAMED ELFAIOMY

STEP 3: COLLECT
DR MOHAMED ELFAIOMY

operational
variable
defenition

data
source

data collection
method

who will when data
collect
will be
data
collected

the medical record clerck
register the time when the
parent ask for the file and
record it in the collection
it starts since the parent waiting time sheet
the
waiting time ask for his child's medical data
vaccination nurse record the nurse
in file room record till the file reaches collection
time when the child enters
supervisor
the well baby room
sheet
the room and before he takes
the vaccination
the nurse supervisor collect
the data from data collection
sheet
the medical record clerck register
the time when the parent ask for
the file and record it in the
collection sheet
the
vaccination nurse record the time
it starts since the file reach
waiting time when the child enters the room
nurse
the room till the child name is data collection and before he takes the
supervisor
called in well baby room
sheet
vaccination
the
nurse supervisor collect the data
from data collection sheet
waiting time in

between 21
march and 28
march

between 21
march and 28
march
DR MOHAMED ELFAIOMY

Data collection sheet

Title: Waiting time for vaccination room
indicator definition: Waiting time for vaccination from ordering the file till entering vaccination room
sample size:
sample methodology:
Target:
Month:
Responsible person: nurse supervisor
Data Source:
E: Nominator, D: Dominator, B: Exclusion

No.

Chart No.

Time of Request

Time of vaccination

D, E, B
DR MOHAMED ELFAIOMY

STEP 4: ANALYSIS
DR MOHAMED ELFAIOMY

AVERAGING:
MEASURING CENTRAL TENDENCY
Arithmetic mean ( M ) The "average" or "mean".
 Mode (Mo.)
 Median (Mdn.)

DR MOHAMED ELFAIOMY

GROUP ACTIVITY
Find mean , mode and median : 2, 3, 3, 5, 7,
and 10
 Mean: sum them then divided by their NO.


 30/



6= 5

Median which is the middle number of a
group of numbers
 (3+5)



/ 2= 4

Mode which is the most frequently occurring
number in a group
 =3
DR MOHAMED ELFAIOMY

GRAPHS
‫‪DR MOHAMED ELFAIOMY‬‬

‫الرسوم البيانية‬
‫•الرسم البياني المؤثر يجب أن يكون بسيطاً و واضحاً.‬
‫حً‬
‫.‬
‫• ب‬
‫•يجب أن يعطى رقم مسلسل للرسم البياني.‬
‫•يجب أن يكون له عنوان وصفي مكتمل.‬
‫•يجب عنونة محاوره مع توضيح الوحدات المستخدمة.‬
‫• يجب أن يتم اختيار الرسم البياني المناسب لنوع‬
‫البيانات المعروضة.‬
‫‪DR MOHAMED ELFAIOMY‬‬

‫بعض أنواع الرسوم البيانية‬
‫الشائعة‬
‫‪Bar Chart‬الرسم البياني باألعمدة •‬
‫‪Histogram‬الرسم البياني التصويري •‬
‫‪Line Graph‬الرسم البياني الخطي •‬
‫‪Pie Chart‬الرسم البياني الدائري •‬
‫‪Scatter Diagram‬الرسم البياني للتشتت •‬
‫‪pictogram‬الرسم البياني بالصور •‬
‫‪DR MOHAMED ELFAIOMY‬‬

‫الرسم البياني باألعمدة‬
‫ص‬
‫م‬

‫09‬

‫ض‬
‫ز‬

‫ظ ه‬

‫08‬
‫07‬
‫06‬

‫مالريا‬
‫ليشمانيا‬
‫بلهارسيا‬

‫05‬
‫04‬
‫03‬
‫02‬
‫01‬

‫ضح‬

‫0‬
‫5241‬

‫4241‬

‫3241‬

‫2241‬

‫م‬
‫طط‬

‫(2 )‬
‫( )خ‬

‫ط‬
‫أل ض‬
‫م (2241 – 5241)‬

‫ط‬
DR MOHAMED ELFAIOMY

Pareto Chart
80

120.00

70

98.19 99.10 100.00
94.57 96.38
100.00

84.62

60

79.19
80.00

50

66.52

40
30

89.59

60.00

50.68
33.94

40.00

20
20.00

10
0

0.00
conc

dose

dur

h wr

diagn

form

sign

code g name

freq

stamp

‫مخطط رقم (1) يوضح أنواع األخطاء في‬
‫وصفات أطباء مركز صحي أم سرار خالل‬
‫‪DR MOHAMED ELFAIOMY‬‬

‫الرسم البياني بالدوائر المجزأة‬
‫ض عف ت‬
‫خالل 7241‬

‫تخط ط قم (6) ضح نس‬
‫س ي ل ضى سجل‬
‫%2‬
‫%3‬

‫%6‬
‫%51‬

‫%55‬
‫%91‬

‫العيون‬
‫الكلوية‬
‫األقدام‬
‫القلب‬
‫غيبوبة‬
‫أخرى‬
‫‪DR MOHAMED ELFAIOMY‬‬

‫الرسم البياني الخطي‬
‫ي‬
‫الت ج ي‬
‫تخط ط قم (5) ق‬
‫خالل ع ي 6241 7241‬
‫خ‬
‫02‬

‫ع‬

‫51‬
‫6241‬
‫7241‬

‫01‬

‫الت‬

‫5‬
‫0‬
‫1‬

‫2 3‬

‫4‬

‫5 6‬

‫7 8‬

‫ه‬

‫ال‬

‫9 01 11 21‬
‫‪DR MOHAMED ELFAIOMY‬‬

‫‪Run Chart‬‬

‫يستخدم لتوضيح األداء على مدى زمني‬
DR MOHAMED ELFAIOMY

The FOCUS PDCA Methodology
“You can’t improve what you can’t
measure.”

F
C

IND AN OPPORTUNITY

O

RGANIZE A TEAM

4. Act

1. Plan

Institutionalize
improvement;
continue cycle.

Identify
problem and
develop plan
for
improvement.

LARIFY THE PROCESS

U
S

NDERSTAND THE
PROBLEM
ELECT A DESIRED
OUTCOME

3. Study/Check

2. Do

Assess plan; is it
working?

Implement
plan on a test
basis.

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developing performance indicators in healthcare

  • 1. DR MOHAMED ELFAIOMY BUILDING AND MONITORING INDICATORS
  • 2. DR MOHAMED ELFAIOMY You can’t manage or improve what you can’t measure
  • 3. DR MOHAMED ELFAIOMY Indicator “a variable, which purpose it is to measure change in a phenomenon or process”
  • 5. DR MOHAMED ELFAIOMY FOUR SYSTEMATIC STEPS
  • 7. DR MOHAMED ELFAIOMY IDENTIFY  WE have to choose the most relevant indicators according to our :  Scope of service  Complaint  Problem prone  Budget  High risk areas KPIs
  • 8. DR MOHAMED ELFAIOMY Structure indicators: •Supplies •Man power •Medications •……… Process indicators: Outcome indicators •Medical record completion •Site marking policy compliance •Hand hygiene compliance •Mortality rate •Patients satisfaction rate •……
  • 10. DR MOHAMED ELFAIOMY STEP 2: DESCRIBTION We use what we call: Indicator Information Set  It describes what data will be collected:   Name of indicator  Indicator definition  Data elements  Who will collect the data  When?  To whom data will be reported
  • 11. INDICATOR INFORMATION DR MOHAMED ELFAIOMY SET No. 1 Title : 2 Domain: 3 Definition of the Indicator: 4 Rationale: 5 Type of measure: □ Structure 6 Numerator Definition: 7 Denominator Definition: 8 Include Population: 9 Excluded Population: 10 Data Source (s) 11 Sampling method and size: 12 Reporting frequency: 13 Performance target and Benchmark value ( if available) and source (local or international: 14 Department or committee responsible: 15 Person/s Responsible for collecting data: 16 Dimension of Quality: 17 List of departments, services, committees, or individuals who should receive reports: □ Process □ Outcome □ Process & Outcome
  • 12. DR MOHAMED ELFAIOMY Quality indicator 3 / Percentage of the availability of essential supplies and equipment in the dental room / 3 months , ) 3 ( The indicator determines Percentage of availability of the essential supplies and equipment in the dental room in the health center, as there will be periodic checking (every 3 months) on the availability of the essential supplies and equipment. Structure indicator Indicator's definition Indicator's type How to measure the indicator Dental assistant 3 Every 3 Months Essential supplies and equipment list registry in the dental room . At the end of every 3 Hijri months, The dental assistant will calculate the number of the available essential supplies and equipment in the dental room in the center to the number of them in the dental supplies and equipment list. Responsible person for measuring Frequency Source of data collection How to collect data 100 × × 100 No. of the available essential supplies& equipment in the dental room No. of the essential supplies & equipment in the dental manual %100 Utility utilization committee - Quality Coordinator Utility utilization committee chairman - Quality Coordinator Formula The Target Responsible Committee or person To whom reporting 1424 Approved essential supplies and equipment list in emergency services manual. Primary Health Care manual 1424 H. Standards of the central board of accreditation for health institutions. References
  • 14. DR MOHAMED ELFAIOMY operational variable defenition data source data collection method who will when data collect will be data collected the medical record clerck register the time when the parent ask for the file and record it in the collection it starts since the parent waiting time sheet the waiting time ask for his child's medical data vaccination nurse record the nurse in file room record till the file reaches collection time when the child enters supervisor the well baby room sheet the room and before he takes the vaccination the nurse supervisor collect the data from data collection sheet the medical record clerck register the time when the parent ask for the file and record it in the collection sheet the vaccination nurse record the time it starts since the file reach waiting time when the child enters the room nurse the room till the child name is data collection and before he takes the supervisor called in well baby room sheet vaccination the nurse supervisor collect the data from data collection sheet waiting time in between 21 march and 28 march between 21 march and 28 march
  • 15. DR MOHAMED ELFAIOMY Data collection sheet Title: Waiting time for vaccination room indicator definition: Waiting time for vaccination from ordering the file till entering vaccination room sample size: sample methodology: Target: Month: Responsible person: nurse supervisor Data Source: E: Nominator, D: Dominator, B: Exclusion No. Chart No. Time of Request Time of vaccination D, E, B
  • 17. DR MOHAMED ELFAIOMY AVERAGING: MEASURING CENTRAL TENDENCY Arithmetic mean ( M ) The "average" or "mean".  Mode (Mo.)  Median (Mdn.) 
  • 18. DR MOHAMED ELFAIOMY GROUP ACTIVITY Find mean , mode and median : 2, 3, 3, 5, 7, and 10  Mean: sum them then divided by their NO.   30/  6= 5 Median which is the middle number of a group of numbers  (3+5)  / 2= 4 Mode which is the most frequently occurring number in a group  =3
  • 20. ‫‪DR MOHAMED ELFAIOMY‬‬ ‫الرسوم البيانية‬ ‫•الرسم البياني المؤثر يجب أن يكون بسيطاً و واضحاً.‬ ‫حً‬ ‫.‬ ‫• ب‬ ‫•يجب أن يعطى رقم مسلسل للرسم البياني.‬ ‫•يجب أن يكون له عنوان وصفي مكتمل.‬ ‫•يجب عنونة محاوره مع توضيح الوحدات المستخدمة.‬ ‫• يجب أن يتم اختيار الرسم البياني المناسب لنوع‬ ‫البيانات المعروضة.‬
  • 21. ‫‪DR MOHAMED ELFAIOMY‬‬ ‫بعض أنواع الرسوم البيانية‬ ‫الشائعة‬ ‫‪Bar Chart‬الرسم البياني باألعمدة •‬ ‫‪Histogram‬الرسم البياني التصويري •‬ ‫‪Line Graph‬الرسم البياني الخطي •‬ ‫‪Pie Chart‬الرسم البياني الدائري •‬ ‫‪Scatter Diagram‬الرسم البياني للتشتت •‬ ‫‪pictogram‬الرسم البياني بالصور •‬
  • 22. ‫‪DR MOHAMED ELFAIOMY‬‬ ‫الرسم البياني باألعمدة‬ ‫ص‬ ‫م‬ ‫09‬ ‫ض‬ ‫ز‬ ‫ظ ه‬ ‫08‬ ‫07‬ ‫06‬ ‫مالريا‬ ‫ليشمانيا‬ ‫بلهارسيا‬ ‫05‬ ‫04‬ ‫03‬ ‫02‬ ‫01‬ ‫ضح‬ ‫0‬ ‫5241‬ ‫4241‬ ‫3241‬ ‫2241‬ ‫م‬ ‫طط‬ ‫(2 )‬ ‫( )خ‬ ‫ط‬ ‫أل ض‬ ‫م (2241 – 5241)‬ ‫ط‬
  • 23. DR MOHAMED ELFAIOMY Pareto Chart 80 120.00 70 98.19 99.10 100.00 94.57 96.38 100.00 84.62 60 79.19 80.00 50 66.52 40 30 89.59 60.00 50.68 33.94 40.00 20 20.00 10 0 0.00 conc dose dur h wr diagn form sign code g name freq stamp ‫مخطط رقم (1) يوضح أنواع األخطاء في‬ ‫وصفات أطباء مركز صحي أم سرار خالل‬
  • 24. ‫‪DR MOHAMED ELFAIOMY‬‬ ‫الرسم البياني بالدوائر المجزأة‬ ‫ض عف ت‬ ‫خالل 7241‬ ‫تخط ط قم (6) ضح نس‬ ‫س ي ل ضى سجل‬ ‫%2‬ ‫%3‬ ‫%6‬ ‫%51‬ ‫%55‬ ‫%91‬ ‫العيون‬ ‫الكلوية‬ ‫األقدام‬ ‫القلب‬ ‫غيبوبة‬ ‫أخرى‬
  • 25. ‫‪DR MOHAMED ELFAIOMY‬‬ ‫الرسم البياني الخطي‬ ‫ي‬ ‫الت ج ي‬ ‫تخط ط قم (5) ق‬ ‫خالل ع ي 6241 7241‬ ‫خ‬ ‫02‬ ‫ع‬ ‫51‬ ‫6241‬ ‫7241‬ ‫01‬ ‫الت‬ ‫5‬ ‫0‬ ‫1‬ ‫2 3‬ ‫4‬ ‫5 6‬ ‫7 8‬ ‫ه‬ ‫ال‬ ‫9 01 11 21‬
  • 26. ‫‪DR MOHAMED ELFAIOMY‬‬ ‫‪Run Chart‬‬ ‫يستخدم لتوضيح األداء على مدى زمني‬
  • 27. DR MOHAMED ELFAIOMY The FOCUS PDCA Methodology “You can’t improve what you can’t measure.” F C IND AN OPPORTUNITY O RGANIZE A TEAM 4. Act 1. Plan Institutionalize improvement; continue cycle. Identify problem and develop plan for improvement. LARIFY THE PROCESS U S NDERSTAND THE PROBLEM ELECT A DESIRED OUTCOME 3. Study/Check 2. Do Assess plan; is it working? Implement plan on a test basis.