Building a culture of collaborative innovation


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Political and Cultural awareness is one of the key leadership skills required to manage projects successfully. August NC PMI leadership meeting focused on "Building a Culture of Collaboration". Heather A. Yurko, Cultural Architect, Cisco Systems, talked about how enterprises focus on building collaborative cultive and leveage for project success.

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  • Zappos – New last year: Zfrog awards, which let employees pitch new business ideas, and on-site "laughter yoga" classes. Pay 100% health care. Encouraged to balance work + personal life. $50/month to bonus co-workers – then monthly Hero award, covered parking spot, $150 zappos gift card, cape.SAS - Subsidized Montessori child care, unlimited sick time, intramural sports leagues, and a free health care center are just some of the perks at the software company's lushly landscaped campus. Onsite child care.Wegmans - More than 2,000 workers have enrolled in a free smoking-cessation program since 2009; this year it opened a new 24/7 health hotline. . Encouraged to balance work + personal life. Coupons for Christmas
  • 30 years of study across 17 million employees in 175 countries.
  • Innovation + Excellence:  82% (down from 88%)My manager supports the development of new and innovative ideas and approaches. 36/41 82% (DOWN from 88%)  I feel encouraged to come up with new and better ways of doing things. 36/4182% (DOWN from 88%)Career Development85% (UP from 80%)My manager actively supports my career development. 23 (5); 15 (4)  85% (UP from 83%)I receive ongoing feedback that helps me improve my performance. 19(5); 17 (4);  85% (UP from 78%)Recognition71% (UP from 64%)The rewards for achieving the results expected of me are worth the effort. 14 (5); 14 (4)  59% (UP from 54%)When I do an excellent job, my accomplishments are recognized  17(5); 13(4) 74% (UP from 68%)I understand how my performance is evaluated. 17(5); 16(4) 79% (UP from 71%)Culture  89% (UP from88%)My manager encourages me to make physical + emotional well being (health) a priority. 23(5); 9(4) 88% (FLAT)I have a positive relationship with my direct manager.28(5); 8(4) 95% (UP from 90%)I understand how my work contributes to CITS priorities and Cisco Strategy. 23(5); 13(4) 93% (UP from 92%) I have an opportunity to use my strengths at work every day. 22(5); 13(4) 85% (Down from 90%) I feel connected with my team. 21(5); 14(4) 85% (Down from 90%)
  • Building a culture of collaborative innovation

    1. 1. 11 Building a Culture of Collaboration 8 August 2013 Heather A. Yurko, MA Cultural Architect, Cisco
    2. 2. 2 • Change agent for almost two decades • Coach, trainer, PM, Innovation Lead • More than ½ career as a consultant • Built two start-ups Builder of People, Process + Organizations • Site sponsor for Innovation in IT • Received IT Leadership award (2012) • Focus on collaborative leadership, shared objectives, co-innovation Innovation + Collaboration Leader • Masters: Organizational Development • Columbia University – Teachers College • 12-month Executive Development Program (2011) Education Heather Yurko Cultural Architect
    3. 3. 3 A Primer on Collaboration + Culture: What It Is, What It Isn’t, and Why You Need to Care How Did THAT Happen? A Cautionary Tale + the Cultural Elements Needed to Drive Collaboration Idea Jam! Bringing Ideas to Life through a Four Step Model Getting from Here to There in your Organization: Key Takeaways + Applications
    4. 4. 4 A Primer on Collaboration + Culture What It Is, What It Isn’t, Why You Need to Care
    5. 5. 55 kəˌlæbəˌreɪʃən (n.) - the act of working with another or others towards a common goal
    6. 6. 6 Not just tools… Culture Trust Sharing Partnerships Process & Metrics Formal Process Track Resulting Benefits Leadership Benefits Explained Examples Incentives Technology/Tools Access Document Management Communication Information Search Knowledge Capture Successful Collaboration
    7. 7. 7 Other Organizations Other Locations Other Functions Same Function Alone Execs work alone 2/3rd of the time 63% expect to collaborate across functions, organizations, locations
    8. 8. 8 IBM CEO Study 2012 “[CEO] focus is shifting to the power and potential of recent advances in social media and analytics to reimagine connections among people — whether that‟s customers, employees, partners, investors or the world at large." ~ Ginni Rometty President and Chief Executive Officer, IBM Corporation IBM CIO Study 2011 • CIOs lead IT operations that help expand organizational capabilities by refining business processes and enhancing enterprisewide collaboration. • Advanced collaboration suites with an array of functions…are critical enablers for these CIOs.
    9. 9. 99 ˌkəl-chər (n.) - the characteristic features of everyday existence (as diversions or a way of life) shared by people in a place or time
    10. 10. 1010 the set of shared attitudes, values, goals, and practices that characterizes an institution or organization
    11. 11. 11 Business Imperatives 9.57:1 Engaged:Disengaged Employees (World-Class Org) 1.83:1 Average Org Ratio$300B Lost productivity in the U.S. alone through disengagement 3.9x More earnings per share: top vs. bottom quartile companies SOURCE: 30 yr. Employee Engagement study, Gallup
    12. 12. 12 How Did THAT Happen? A Cautionary Tale + Cultural Elements Needed to Drive Collaborative Innovation
    13. 13. 1313 We need to build a pipeline of ideas to find „the next big thing‟.
    14. 14. 1414
    15. 15. 1515 How long did this take? Any elements/steps missing? What was the result?
    16. 16. 1616 6 months: inception to idea selected 4 developed + viable ideas $10M projected cost avoidance PM Fired Team Disbanded
    17. 17. 1717 Culture is an ecosystem, a group of interconnected parts. Changing any element will effect one or more of the others.
    18. 18. 18 Idea Jam Session Flexing Your Ideation Muscles
    19. 19. 19 Select your Topic (2) Create 10 Questions (5) Create 3 Solutions (10) Create a Problem Statement (3)
    20. 20. 20
    21. 21. 21 PROBLEM STATEMENT: We don’t leverage technological advances in mobility to promote a more collaborative culture. Questions: • How can we leverage mobile solutions to advance a more collaborative culture? • How are our competitors leveraging mobile solutions? • What services could we offer to our customer that advance a more collaborative culture through mobility? Answers: • Create an app that sends daily reminders about things you can do to build a more collaborative culture • Tweeting about building an collaborative culture • Provide mobile (BYOD) solutions to our workforce that allows them freedom to work [and be inspired ] anywhere • Apple provides iPads + VDIs to their employees, allowing freedom to work anywhere, any time • Google has all of its information in the cloud, allowing freedom to work from any device….
    22. 22. 22 Getting from Here to There in Your Organization Key Takeaways and Applications
    23. 23. 2323 One Team One Vision Services & Capabilities delivered through the network as the platform1 Honesty & Forthrightness2  Open Communication/straight to the point  Clear Expectations, goals, roles, and direction Commitment to Excellence3  Relentless pursuit of excellence in Talent, Product Delivery & Customer Service Teamwork 4  Help each other succeed  Build trusting relationships Result Orientation5  Focus on results rather than activities  Focus on success rather than comfort Learning Organization6  Create a diverse and inclusive environment that drives innovations and fosters collaboration.  Find ways to do things faster and better
    24. 24. 2424 AUG11 NOV11 FEB 12 APR 12 Innovation & Excellence 92% 94% 88% 82% Career Development 88% 95% 80% 85% Recognition 79% 78% 64% 71% Manager Index (Culture) 89% 89% 88% 89% HIGHLIGHTS LOWLIGHTS 96% “Takes ethical business concerns seriously” “Management team share Pulse results” 95% “Positive relationship with manager” 94% “Manager available when I have questions or need help” “Put more effort than required to help Cisco succeed” 66% “Internal development opportunities available in my org” 61% “People rewarded according to performance + accomplishments” 59% “Rewards are worth the effort”
    25. 25. 25 WHAT YOU SAID • “This is really helpful.. Similar sessions on Other services area can be more helpful to understand the big picture of CC LSS” WHAT WE’RE DOING • Brown bag sessions started for the team regarding various services areas. • “Including the Business perspective in our meetings is great!” • Continuing to bring in client speakers for fireside chats with the team.
    26. 26. 26 Engaged People Spot $$ Site Awards Peer Awards Email Stretch Assignments Visibility Opp. Staff MeetingsBlog Post Phone Call Org Awards
    27. 27. 27 Collaborate, Collaborate, Collaborate Disengaged employees >$300B/ year Cultural elements are connected Innovation aligned to culture Feed into PLC (Collaborate!) Host Idea Jams! Define Culture, Listen, Act, Reward
    28. 28. 28 For me it is only the surrounding atmosphere that gives subjects their true value. ~ Monet
    29. 29. 29 Thank you.
    30. 30. 3030 The 12 Elements of Great Culture