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Dealing With Difficult People at Work and The Timeout Strategy

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Dealing with Difficult People at work and in your personal life requires a range of communication skills. Try this timeout strategy when dealing with difficult people who are interrupters. You can get your FREE guide on Dealing with Difficult People:17 Ideas on How to Deal with Difficult People at our website at http://www.nodifficultpeople.com

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Dealing With Difficult People at Work and The Timeout Strategy

  1. 1. Working with Difficult People Using the Time Out Less Stress Strategy From the Dealing with People Packages by Dr Judy Esmond Dealing with Difficult People? http:// www.nodifficultpeople.com
  2. 2. Working with difficult people can cause you enormous stress and strain. So what do you about these people? Dealing with Difficult People? http:// www.nodifficultpeople.com
  3. 3. Here is a very interesting question sent in by one of our members. Maria asks for more advice on difficult people in the workplace. Dealing with Difficult People? http:// www.nodifficultpeople.com
  4. 4. So here is the question from Maria…. Dealing with Difficult People? http:// www.nodifficultpeople.com
  5. 5. In other material you have written about a variety of ways to remain calm and composed when handling difficult people. Dealing with Difficult People? http:// www.nodifficultpeople.com
  6. 6. You talked about walking away from a difficult person who is talking to you but you are becoming increasingly frustrated by them. Dealing with Difficult People? http:// www.nodifficultpeople.com
  7. 7. But in dealing with difficult people at work there is a person that every time I talk to this person… Dealing with Difficult People? http:// www.nodifficultpeople.com
  8. 8. I feel so angry as they always interrupt me. I absolutely want to walk away as they make me so mad. Dealing with Difficult People? http:// www.nodifficultpeople.com
  9. 9. But if I walk each time I try to speak with them then I'd probably never come back and speak to them. Dealing with Difficult People? http:// www.nodifficultpeople.com
  10. 10. Can you suggest more ways for me on how to deal with difficult people like this person? What do I do about this distressing situation? Dealing with Difficult People? http:// www.nodifficultpeople.com
  11. 11. This is a great question Maria. So here is another idea for you in dealing with difficult people at work such as this work colleague. Dealing with Difficult People? http:// www.nodifficultpeople.com
  12. 12. You do need to be determined to remain as cool and calm as you can. Dealing with Difficult People? http:// www.nodifficultpeople.com
  13. 13. You do need to walk away and give yourself some space when you are losing your composure. Dealing with Difficult People? http:// www.nodifficultpeople.com
  14. 14. Remember, walking away and going for a quick walk or even just into the next room, is for your benefit to calm down and think clearly. Dealing with Difficult People? http:// www.nodifficultpeople.com
  15. 15. If you do not take some time out, you will find it very hard to remain calm and effectively deal with this person again. Dealing with Difficult People? http:// www.nodifficultpeople.com
  16. 16. However, instead of just turning around and walking away from this person when you feel your stress levels rising. Dealing with Difficult People? http:// www.nodifficultpeople.com
  17. 17. Try this stress management and assertive communication strategy with the ‘time out’ technique. Dealing with Difficult People? http:// www.nodifficultpeople.com
  18. 18. Before you walk away for awhile you need to actually tell this person why you are walking away. Dealing with Difficult People? http:// www.nodifficultpeople.com
  19. 19. Be sure to sound calm and use assertive communication. Dealing with Difficult People? http:// www.nodifficultpeople.com
  20. 20. Very clearly and calmly explain to them why you are walking away. For example, you can say… Dealing with Difficult People? http:// www.nodifficultpeople.com
  21. 21. "Ann, I feel extremely angry when you speak to me in this way. I am going to walk away from you now and when I return… Dealing with Difficult People? http:// www.nodifficultpeople.com
  22. 22. I would prefer that when I speak, you do not interrupt me and wait until I have finished speaking before speaking yourself". Dealing with Difficult People? http:// www.nodifficultpeople.com
  23. 23. When you explain why you are walking away then it becomes very clear to this person how their behavior is upsetting you. Dealing with Difficult People? http:// www.nodifficultpeople.com
  24. 24. You have explained this to them in a calm manner and have walked away to give you some space to settle down your emotions again. Dealing with Difficult People? http:// www.nodifficultpeople.com
  25. 25. But do not expect this person to immediately change their behavior. Dealing with Difficult People? http:// www.nodifficultpeople.com
  26. 26. This behavior is a communication pattern they have had for a long time. Dealing with Difficult People? http:// www.nodifficultpeople.com
  27. 27. In dealing with difficult people like this person, you do have to be consistent and persistent. Dealing with Difficult People? http:// www.nodifficultpeople.com
  28. 28. Be prepared to explain why and walk away often. Dealing with Difficult People? http:// www.nodifficultpeople.com
  29. 29. In fact, be prepared to do this as often as needed until this person changes their communication pattern with you. Dealing with Difficult People? http:// www.nodifficultpeople.com
  30. 30. So Maria, each time this person interrupts you when you are speaking to them, tell them again why you are feeling frustrated. Dealing with Difficult People? http:// www.nodifficultpeople.com
  31. 31. Tell them again why you are walking away. Tell them again the behavior you would like to see from them when you return. Dealing with Difficult People? http:// www.nodifficultpeople.com
  32. 32. Keep on telling them and being prepared to walk away until this person stops interrupting you whenever they speak with you. Dealing with Difficult People? http:// www.nodifficultpeople.com
  33. 33. They will ultimately get the message and have to alter their behavior in some way. Dealing with Difficult People? http:// www.nodifficultpeople.com
  34. 34. They will get the message, that if they want to communicate with you they will have to stop interrupting you. Dealing with Difficult People? http:// www.nodifficultpeople.com
  35. 35. Otherwise you will simply walk away and come back later to try to communicate again. Dealing with Difficult People? http:// www.nodifficultpeople.com
  36. 36. Give this dealing with people strategy a try and a chance to work. Be firm, be fair but be persistent. Dealing with Difficult People? http:// www.nodifficultpeople.com
  37. 37. You will reduce your stress, remain calmer and become more assertive in dealing with difficult people at work. Dealing with Difficult People? http:// www.nodifficultpeople.com
  38. 38. So what are your thoughts on Dealing with People? We have lots more great ideas to share with you. Dealing with Difficult People? http:// www.nodifficultpeople.com
  39. 39. I invite you to get a FREE copy of our Guide…. Dealing with Difficult People? http:// www.nodifficultpeople.com
  40. 40. Dealing with Difficult People: 17 Ideas on How to Deal with Difficult People from our website http:// www.nodifficultpeople.com Dealing with Difficult People? http:// www.nodifficultpeople.com
  41. 41. Dr Judy Esmond is a leading international expert in the field of employee retention, stress and dealing with people. Dealing with Difficult People? http:// www.nodifficultpeople.com http:// www.nodifficultpeople.com

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