090911b Challenge Managers Training 24 September 2009 Effxchange


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090911b Challenge Managers Training 24 September 2009 Effxchange

  1. 1. IDeA Efficiency Exchange & the role of Challenge Managers Dr Gordon Murray 24 September 2009
  2. 2. Your current perceptions? <ul><li>In groups of two discuss your understanding of: </li></ul><ul><ul><li>London Efficiency Challenge </li></ul></ul><ul><ul><li>Efficiency Exchange (formerly known as the Efficiency Hub) </li></ul></ul><ul><ul><li>Knowledge Hub </li></ul></ul><ul><li>Then agree two key words for each of the above </li></ul><ul><li>Feedback </li></ul>
  3. 3. What do we know about Efficiency in councils?
  4. 4. Current challenges <ul><li>Use two yellow post-its </li></ul><ul><li>Write your personal view of two challenges identified in councils in addressing efficiency gains (one per post-it) </li></ul><ul><li>Place post-its on flipchart pages </li></ul><ul><li>Scan the range of challenges identified by others </li></ul><ul><li>Play ‘snap’ and cluster post-its in related themes/groups </li></ul>
  5. 5. Current notable practice <ul><li>Using two green post-its </li></ul><ul><li>Write two examples of notable practice which you have identified (one per post-it) </li></ul><ul><li>Place post-its on flipcharts against the earlier themes where you think the ‘notable practice’ is relevant </li></ul><ul><li>Collectively, if at all possible, try to aim for ‘notable practice’ married to a challenge theme. </li></ul>
  6. 6. If I was in your shoes … <ul><li>Scan the themes/challenges </li></ul><ul><li>Using two red post-its </li></ul><ul><li>In response to the challenges, give your view of “If I was in your shoes ….” </li></ul><ul><li>Place in the area of the relevant theme </li></ul>
  7. 7. What is the EffXchange?
  8. 8. Imagine a tool for … <ul><li>Comparative benchmarking on efficiency </li></ul><ul><li>collaborative knowledge sharing </li></ul><ul><ul><li>what works and doesn’t work, but will in certain circumstances </li></ul></ul><ul><li>collaborative problem solving </li></ul><ul><ul><li>helping find the one person who’s thinking about the same challenge </li></ul></ul><ul><ul><li>or has a suggestion which could help </li></ul></ul><ul><ul><li>or enabling suggestions which could help someone else </li></ul></ul><ul><li>drawing on local government expertise in </li></ul><ul><ul><li>Drafting a policy, specification, contract ... </li></ul></ul><ul><li>mass on-line conferences, debates and ability to question experts </li></ul><ul><li>… </li></ul>
  9. 9. Comparative benchmarking & support <ul><li>Metrics developed by Capital Ambition </li></ul><ul><li>Technology platform being prototyped with Capital Ambition </li></ul><ul><li>Metrics now being tested & developed with IESE for use with districts and counties </li></ul><ul><li>Aimed at a national rollout </li></ul><ul><li>Signposting to relevant </li></ul><ul><ul><li>stories </li></ul></ul><ul><ul><li>documents and toolkit </li></ul></ul><ul><ul><li>contacts </li></ul></ul><ul><ul><li>with ‘Amazon’/’eBay’ type prompted suggestions </li></ul></ul>
  10. 10. Collaborative knowledge sharing & problem solving <ul><li>Discussions with northern RAs on collaborative knowledge sharing/problem solving pilot </li></ul><ul><li>Face-to-face events and web-based tools which facilitate sharing of problems, what works, what might work, and lessons learnt : </li></ul><ul><ul><li>Online conferences, </li></ul></ul><ul><ul><li>Knowledge Cafes, </li></ul></ul><ul><ul><li>Peer Assists, </li></ul></ul><ul><ul><li>Hotseats, </li></ul></ul><ul><ul><li>Library, Forum, </li></ul></ul><ul><ul><li>RSS feeds, </li></ul></ul><ul><ul><li>Wikki </li></ul></ul><ul><ul><li>Twitter/EffXchange </li></ul></ul>
  11. 11. Blueprint for March 2011 <ul><li>A culture of collaborative knowledge generation , learning, sharing and problem-solving in respect of efficiency & VfM </li></ul><ul><li>A resilient user orientated, easy-to-use, technological platform which rapidly captures content in a diverse range of forms ‘pulling’ collaborative knowledge generation, learning, sharing and problem solving </li></ul><ul><li>A reliable, robust and transparent web-based benchmarking tool which enables councils, and their partners, to easily identify and transfer appropriate good practice </li></ul><ul><li>A passion amongst LGA Group frontline staff to capture and share good practice, and contribute to problem solving; and encourage others to do so too. </li></ul>
  12. 12. Best Practice Collaboration Allows users from participant authorities to develop and actively share best practice knowledge Self Assessment Data collected from LEC councils helps highlight where greater efficiency can be achieved. Peer Challenge Peers from other authorities review the assessment and provide direct feedback Benchmarking Authorities able to review their data and compare with benchmark data collated by CA Best Practice Resources Community repository of current best practice principles Efficiency CoPs Self assessment Benchmark Data Peer Challenge Efficiency Exchange Best Practice Resources
  13. 13. Social media tools Ingrid Kohler
  14. 14. Communications strategy <ul><li>Monthly liaison meetings with Capital Ambition </li></ul><ul><li>Monthly liaison meetings between Improvement Services & Programme Manager </li></ul><ul><li>RIEPs briefed and workshop held </li></ul><ul><li>Some RIEPs have attended Capital Ambition peer training day </li></ul><ul><li>RIEPs on the Programme Board </li></ul><ul><li>CLG on the Programme Board </li></ul><ul><li>Twitter account EffXchange </li></ul>
  15. 15. Communicating the benefits: will you help?
  16. 16. Key messages <ul><li>In groups of two </li></ul><ul><li>Identify key stakeholders you have contact with </li></ul><ul><li>For each stakeholder articulate a key message regarding the EffXchange </li></ul>
  17. 17. The role of the Challenge Manager <ul><li>In groups of two </li></ul><ul><li>Identify the additional contribution a Challenge Manager could make </li></ul>
  18. 18. The Challenge Manager <ul><li>Ambassadors </li></ul><ul><li>Documenting your view of good practice, emerging issues and lessons learnt (process & practice) </li></ul><ul><li>Identifying ‘notable practice’ </li></ul><ul><ul><li>Warming-up the story teller, </li></ul></ul><ul><ul><li>and signposting the EffXchange team to them </li></ul></ul><ul><li>Identifying emerging issues/problems posed </li></ul><ul><li>If at all possible pick-up on procurement themes </li></ul><ul><li>Contribution to practice development sessions </li></ul><ul><li>Starting & contributing to Twitter discussions </li></ul>
  19. 19. IDeA Efficiency Exchange & the role of Challenge Managers Dr Gordon Murray 24 September 2009