◦ LTE, 4G, IoT
◦ Live messaging
◦ Enhanced mobile video, music
◦ Mobile gaming
◦ Mobile payment and banking
New data universe
◦ The concept of CDR is changed to event or transaction for a service
◦ Huge amount of data
◦ Big data analytics
New charging Model
◦ Revenue Sharing
◦ Content specific rates
◦ Flat rating for voice/data services
The new technologies provided new
services that is implemented by new
The new services are mostly flat rate ,
where the billing depends on
subscription for a certain service with
The subscription assurance will
dominate the RA operations.
Subscription data is reconciled across
CRM, HLR, and HSS.
Billing keep shifting the emphasis from customers paying for usage to them paying for
access and for blocks of allowances.
Bill controls are needed to prevent bill shock
In the new business model if the customer refuse to pay the bill, Telco may need to
pay to the content provider, which represent extra loss.
1 Key Areas to Address
• Vulnerability increase, because you are counting not only on
the operations of your partners/competitor.
• An error not only represent a lost revenue, it represent a lost
cash since you have to pay the other partner.
2 Complexities to Address
• Customer relation ship is sophisticated, driven by regulator,
interconnect customer can be a competitor.
• Pricing is completely complex “ route dependent, price of
route changes, PRS routes, transient routes ,etc…”
3 Goal to Reach
• Interconnect provisioning audit that validate the events
exchanged between the two partners.
• Monitor the difference between and interconnect charges to
assure you are making profit.
Generation Usage generationUsage generation
Processing Usage processingUsage processing
Usage RatingUsage Rating Usage RatingUsage Rating
Invoice generationInvoice generation Invoice generationInvoice generation
Manipulating the device or the account will be considered as identity theft.
This can cause financial or reputation loss.
Lack of standards for roaming with VoLTE
Real time fraud detection needs NRTRDE applicability for LTE roaming
Typically the operator zero-rates the URLs it wants to provide for free.
Attackers may manipulate requests to make it appear as if they are visiting free sites.
This is called Free URL Bypass.
The new technologies use new network elements with non standard
internal fraud can easily occur by manipulating any OSS/BSS element.
Revenue Assurance system will be integrated with different data sources in LTE, billing,
Different revenue stream will define the required controls to be integrated with RAS.
subscription HSS CRM PCRF Billing
prepiad IN PCRF OCS CRM
interconnect PGW SWG PCRF OFCS
Cloud services offered cloud RA solutions, with offered for outsourcing RA controls.
Yet in house RA function still dominates in Telco.
Mostly the RA function reports to CFO
RA function mostly report to CFO, so it has higher involvement with finance
switch to bill reconciliation focus on usage cdrs, that is why the RA function is
strongly involved with technical and operation units
in new technologies the focus is moved to product and subscription assurance so
the RA function need to strength relationship with Marketing and customer care units.
Will the RA moves from Risk Management to Quality or to Business Assurance?
What is the scope defined for RA department in the organization?
It is usually minimizing leakage or delivering a better customer experience.
What is the scope of business assurance in the organization?
It is usually Revenue Maximization.
Collection assurance, customer and service profitability analysis, and usage-based
cost management, Network policy,….can they move to RA?
Is there other teams doing the business assurance within the organization?
Will there be conflict in org structure/ job description with marketing, quality or collection