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Why 
do 
Companies 
Fail? 
Survey 
Results 
2014 
Publisher: 
Turnaround 
Management 
Society 
Authors: 
Dr. 
Christoph 
Lymbersky 
Sample 
Size: 
406 
Participants 
Participants: 
Corporate 
Restructuring 
Experts 
& 
Turnaround 
Managers 
Timeframe: 
10/2013 
– 
01/2014 
Publication 
Date: 
16.02.2014 
Source: 
www.Turnaround-­‐Society.com
Why 
do 
Companies 
Fail? 
2014 
Survey 
Results 
by 
the 
Turnaround 
Management 
Society 
© 
Turnaround 
Management 
Society 
& 
Dr. 
Christoph 
Lymbersky 
Page 
2 
Why do Companies Fail 2014 Survey Results 
About the Research Project 
The 
Turnaround 
Management 
Society 
(TMS) 
asked 
405 
turnaround 
managers 
and 
restructuring 
experts 
about 
what 
factors, 
in 
their 
experience, 
lead 
to 
corporate 
crises. 
The 
last 
survey 
on 
this 
subject 
was 
carried 
out 
in 
1990. 
The 
2014 
TMS 
survey 
highlights 
the 
internal 
and 
external 
causes 
that 
corporate 
restructuring 
specialists 
have 
witnessed 
in 
their 
assignments 
over 
the 
last 
five 
years. 
The 
results 
are 
then 
compared 
to 
previous 
surveys 
in 
order 
to 
identify 
changes 
over 
the 
last 
40 
years 
in 
the 
reasons 
for 
company 
failure. 
Most 
corporate 
crises 
are 
only 
recognized 
once 
they 
become 
obvious 
in 
reduced 
sales 
figures 
or 
the 
continuous 
loss 
of 
money. 
There 
are 
internal 
and 
external 
reasons 
for 
corporate 
crisis; 
the 
internal 
causes, 
however, 
are 
often 
not 
sudden, 
but 
build 
up 
until 
they 
reach 
a 
point 
where 
they 
can 
no 
longer 
be 
ignored. 
This 
point 
often 
occurs 
when 
a 
company 
runs 
out 
of 
cash, 
does 
not 
pay 
its 
bills 
on 
time, 
and 
reduces 
communication 
with 
its 
stakeholders. 
Crises 
that 
have 
external 
causes 
are 
often 
more 
sudden 
and, 
if 
the 
management 
did 
not 
prepare 
sufficiently, 
the 
company 
may 
be 
plunged 
into 
a 
sudden 
crisis. 
If 
the 
management 
is 
not 
experienced 
in 
dealing 
with 
this 
kind 
of 
crisis 
and 
the 
company 
does 
not 
have 
sufficient 
resources 
the 
company 
might 
end 
up 
in 
insolvency 
before 
the 
management 
has 
a 
chance 
to 
react 
properly. 
External 
reasons 
are 
often 
cited 
as 
the 
cause 
of 
difficult 
situations, 
but 
most 
of 
the 
time 
the 
reasons 
are 
internal. 
Internal Crisis Factors 
Management, Vision, and Strategy 
The 
TMS 
survey 
reveals 
that 
most 
crises 
are 
caused 
by 
the 
mistakes 
of 
top 
management. 
The 
most 
prominent 
causes 
of 
a 
crisis 
are 
that 
the 
management 
continued 
with 
a 
strategy 
that 
was 
no 
longer 
working 
for 
the 
company 
(54.6%), 
and 
that 
they 
lost 
touch 
with 
the 
market 
and 
their 
customers 
and 
did 
want 
to 
adapt 
to 
changes 
occurring 
around 
them 
(51.6%). 
Having 
a 
clear 
strategy 
that 
is 
communicated 
well 
to 
all 
operational 
areas, 
one 
that 
uses 
and 
builds 
USPs, 
is 
desirable 
for 
every 
company 
but 
is 
often 
not 
the 
case. 
Incorrect 
strategic 
decisions 
(39.4%) 
are 
often 
made 
because 
of 
the 
lack 
of 
a 
clear 
strategy, 
and 
they 
can 
have 
a 
significant 
impact 
on 
a 
company’s 
financial 
position 
in 
the 
market. 
Quite 
often 
the 
management 
underestimates 
changes 
in 
the 
market 
(30.3%) 
and 
does 
not 
adapt 
to 
them 
appropriately. 
We 
can 
see 
that 
crises 
may 
be 
caused 
by 
a 
combination 
of 
factors. 
If 
the 
management 
holds 
on 
to 
its 
ideas 
for 
too 
long 
and 
is 
not 
flexible 
enough 
to 
adopt 
to 
changes, 
competitors 
might 
be 
quicker 
to 
adapt 
to 
the 
demands 
of 
the 
customer 
or 
to 
changes 
in 
the 
market. 
Other 
threats 
might 
be 
new 
entrants 
with 
lower 
production 
costs 
that 
where 
underestimated 
for 
to 
long, 
and 
so 
on.
Why 
do 
Companies 
Fail? 
2014 
Survey 
Results 
by 
the 
Turnaround 
Management 
Society 
Another 
significant 
cause 
is 
a 
management 
that 
has 
lost 
its 
vision 
(51.4%). 
In 
a 
fast-­‐changing 
environment 
the 
entrepreneurial 
vision 
to 
drive 
a 
company 
becomes 
more 
and 
more 
important 
in 
order 
to 
maintain 
a 
competitive 
edge 
and 
to 
beat 
the 
competition 
in 
the 
race 
for 
customers. 
A 
management 
without 
a 
vision 
has 
a 
tendency 
to 
cling 
to 
the 
status 
quo; 
they 
don’t 
invest 
in 
ideas 
and 
have 
no 
clear 
strategic 
direction. 
Very 
few 
companies 
have 
the 
luxury 
of 
being 
able 
to 
keep 
their 
market 
share 
and 
profitability 
over 
the 
long 
term 
by 
not 
growing 
or 
investing 
in 
a 
vision. 
The 
only 
companies 
that 
this 
applies 
to 
are 
usually 
operating 
in 
niche 
markets 
with 
very 
high 
barriers 
to 
entry, 
or 
are 
monopolists 
with 
a 
high 
level 
of 
bureaucracy. 
What 
are 
the 
most 
common 
internal 
causes 
for 
a 
corporate 
crisis 
that 
you 
have 
21.21% 
18.19% 
18.18% 
12.23% 
12.12% 
experienced? 
9.76% 
9.45% 
9.23% 
9.19% 
9.09% 
8.89% 
33.33% 
30.31% 
30.15% 
54.55% 
51.52% 
The 
management 
held 
on 
to 
strategies 
that 
were 
The 
management 
did 
not 
want 
to 
adapt 
to 
The 
management 
had 
no 
vision 
Insufficient 
controlling 
/ 
accounfng 
especially 
The 
internal 
communicafon 
was 
insufficient 
Changes 
in 
the 
market 
were 
underesfmated 
The 
management 
was 
not 
well 
educated 
in 
Too 
much 
bureaucracy 
Failed 
expansion 
into 
other 
product 
markets 
No 
or 
not 
enough 
investment 
into 
future 
Liquidity 
problems 
No 
or 
inappropriate 
goals 
for 
the 
workforce 
Ineffecfve 
markefng 
Not 
enough 
new 
customers 
Failed 
expansion 
into 
other 
countries 
Insufficient 
cash 
flow 
The 
organizafon 
was 
too 
decentralized 
Bad 
customer 
service 
Insufficient 
product 
quality 
Wrong 
investments 
into 
projects 
The 
buying 
department 
did 
not 
use 
the 
full 
© 
Turnaround 
Management 
Society 
& 
Dr. 
Christoph 
Lymbersky 
Page 
3 
6.16% 
15.15% 
27.27% 
36.26% 
51.41% 
0.00% 
10.00% 
20.00% 
30.00% 
40.00% 
50.00% 
60.00%
Why 
do 
Companies 
Fail? 
2014 
Survey 
Results 
by 
the 
Turnaround 
Management 
Society 
Internal Communication 
In 
almost 
a 
third 
of 
all 
situations, 
insufficient 
internal 
communication 
played 
a 
big 
part 
in 
fostering 
the 
crisis. 
Often 
the 
management 
does 
not 
communicate 
much 
once 
a 
crisis 
becomes 
obvious, 
or 
the 
communication 
is 
not 
clear 
enough. 
According 
to 
the 
survey 
a 
common 
mistake 
seems 
to 
be 
that 
the 
management 
plays 
down 
the 
severity 
of 
the 
crisis, 
or 
even 
communicates 
that 
everything 
is 
okay, 
while 
working 
on 
job 
cuts 
and 
salary 
reductions 
in 
the 
background. 
Insufficient 
communication 
in 
a 
crisis 
situation 
is 
the 
best 
way 
to 
lose 
your 
most 
talented 
employees. 
They 
have 
often 
invested 
countless 
hours 
of 
their 
personal 
time 
to 
satisfy 
the 
top 
management. 
If 
they 
feel 
abandoned 
at 
a 
difficult 
time 
and 
don’t 
get 
clear 
information 
about 
what 
is 
going 
on 
they 
may 
take 
it 
personally 
and 
leave; 
some 
may 
even 
cause 
further 
damage 
by 
turning 
their 
energy 
and 
efforts 
against 
the 
company. 
Some 
employees 
report 
situations 
in 
which, 
for 
example, 
the 
management 
communicate 
that 
they 
have 
to 
cut 
jobs 
by 
30 
percent 
and 
they 
will 
give 
details 
about 
who 
is 
to 
be 
affected 
in 
two 
months. 
An 
experienced 
restructuring 
consultant 
would 
be 
very 
alarmed 
by 
this 
because 
such 
a 
statement 
can 
paralyze 
the 
whole 
corporation. 
During 
these 
two 
months 
most 
people 
will 
resign 
or 
do 
only 
what 
they 
have 
to 
do 
as 
they 
believe 
they 
might 
end 
up 
being 
fired 
anyway. 
The 
intention 
was 
probably 
to 
threaten 
the 
employees 
into 
working 
harder, 
but 
that 
is 
not 
how 
people 
work 
and 
a 
turnaround 
consultant 
knows 
the 
psychological 
effects 
of 
threats 
in 
times 
of 
uncertainty. 
There 
is 
often 
no 
transparency 
(18.2%) 
on 
what's 
in 
it 
for 
the 
employees 
and 
what 
it 
will 
cost 
them, 
and 
this 
needs 
to 
be 
communicated 
clearly. 
The 
top 
management 
might 
be 
surprised 
at 
what 
employees 
are 
willing 
to 
risk 
and 
do 
if 
they 
feel 
that 
they 
are 
being 
taken 
on 
the 
restructuring 
journey 
alongside 
the 
management. 
It 
is 
of 
vital 
importance 
to 
a 
successful 
restructuring 
and 
turnaround 
process 
that 
the 
management 
is 
honest 
about 
the 
situation, 
open 
to 
criticism 
and 
ideas, 
and 
communicates 
regularly. 
Education 
A 
third 
(30.3%) 
of 
all 
turnaround 
consultants 
found 
that 
the 
management 
of 
the 
company 
was 
not 
very 
well 
educated 
in 
business 
matters. 
This 
is 
not 
a 
problem 
if 
consultants 
are 
brought 
on 
board 
at 
the 
right 
time 
and 
if 
the 
management 
is 
open 
to 
their 
advice. 
However, 
if 
no 
consultant 
with 
specialized 
knowledge 
of 
crisis 
situations 
is 
available 
to 
compensate 
for 
the 
lack 
of 
specific 
experience 
and 
knowledge 
needed 
to 
master 
the 
situation 
this 
can 
become 
an 
issue. 
It 
is 
alarming 
that 
this 
third 
are 
only 
a 
sample 
of 
the 
total 
number 
of 
corporate 
managers 
who 
get 
into 
corporate 
crises 
as 
they 
represent 
a 
third 
of 
the 
senior 
managers 
who 
hired 
restructuring 
consultants 
and 
were 
open 
to 
advice. 
A 
lot 
of 
senior 
managers 
who 
are 
running 
companies 
are 
still 
not 
open 
to 
restructuring 
consultants, 
therefore 
the 
real 
number 
who 
are 
not 
educated 
well 
enough 
in 
leading 
a 
company 
and 
in 
finance 
and 
strategy 
is 
most 
likely 
to 
be 
a 
lot 
higher, 
but 
these 
companies 
almost 
certainly 
tend 
to 
die 
quietly. 
Products 
Products 
are 
often 
a 
reason 
for 
the 
crisis. 
Expansion 
of 
an 
existing 
product 
line 
is 
not 
always 
a 
success 
and 
can 
lead 
to 
a 
corporate 
crisis 
(21.2%). 
In 
other 
cases, 
investment 
into 
future 
products 
and 
technologies 
was, 
over 
the 
years, 
not 
enough 
(18.2%), 
leading 
to 
missed 
technological 
advances 
to 
reduce 
production 
costs, 
a 
lack 
of 
features, 
or 
new 
technologies 
that 
competitors 
can 
provide; 
this 
can 
mean 
that 
the 
company 
doesn’t 
attract 
enough 
new 
customers 
(12.1%). 
In 
some 
cases, 
the 
product 
itself 
is 
of 
insufficient 
quality 
(9.1%) 
or 
there 
is 
a 
high 
level 
of 
product 
returns 
(2.1%). 
Paired 
with 
poor 
customer 
service 
(9.2%) 
this 
is 
a 
dangerous 
mix. 
© 
Turnaround 
Management 
Society 
& 
Dr. 
Christoph 
Lymbersky 
Page 
4
Why 
do 
Companies 
Fail? 
2014 
Survey 
Results 
by 
the 
Turnaround 
Management 
Society 
Financial Difficulties 
Quite 
high 
up 
on 
the 
list 
of 
causes 
of 
crises 
in 
the 
questionnaire 
were 
liquidity 
and 
cash 
flow 
problems 
(9.45% 
and 
18.18% 
respectively, 
27.63% 
in 
total), 
which 
are 
often 
caused 
by 
insufficient 
controlling 
and 
accounting 
processes 
(21.2%) 
and 
no 
or 
inappropriate 
financial 
planning 
(15.2%). 
Insufficient 
controlling 
and 
accounting 
processes, 
especially 
with 
regard 
to 
financial 
/ 
liquidity 
planning 
(36.4%), 
are 
still 
a 
very 
great 
cause 
of 
corporate 
failure, 
or 
at 
least 
of 
a 
significant 
crisis. 
Young 
companies 
often 
find 
that 
when 
they 
grow 
quickly 
and 
cash 
keeps 
rolling 
in 
they 
don’t 
keep 
track 
of 
every 
dollar 
spent; 
more 
money 
comes 
in 
then 
goes 
out 
without 
control. 
Mature 
companies 
often 
have 
trouble 
implementing 
rigorous 
financial 
controls 
because 
it 
means 
changing 
old 
and 
long-­‐ 
standing 
processes, 
curtailing 
some 
freedom, 
and 
investing 
in 
expensive 
experts 
and 
changes. 
However, 
finance 
is 
the 
blood 
of 
every 
corporation; 
it 
is 
the 
cardio 
system 
that 
keeps 
the 
company 
flexible 
and 
alive. 
Often 
people 
have 
a 
tendency 
to 
spend 
money 
more 
easily 
if 
it 
is 
not 
their 
own; 
these 
expenses 
need 
to 
be 
controlled 
otherwise 
a 
corporation 
will 
end 
up 
without 
enough 
blood 
to 
function 
properly. 
It 
is 
surprising 
that 
only 
18.1 
percent 
of 
companies 
had 
liquidity 
problems. 
That 
means 
that 
in 
the 
cases 
where 
restructuring 
consultants 
were 
on 
board 
the 
decline 
was 
not 
so 
strong 
that 
financial 
resources 
were 
completely 
used 
up 
yet. 
The 
research 
shows 
that 
companies 
that 
are 
open 
to 
restructuring 
advice 
seek 
it 
at 
an 
early 
stage 
during 
the 
corporate 
decline; 
this 
also 
means 
that 
they 
recognize 
they 
are 
in 
a 
difficult 
situation 
early 
enough 
and 
get 
specialized 
advice 
at 
the 
right 
time. 
These 
are 
very 
promising 
numbers 
bearing 
in 
mind 
that 
TMS-­‐certified 
turnaround 
consultants 
have 
a 
success 
rate, 
on 
average, 
of 
91 
percent. 
This 
means 
that 
companies 
that 
hire 
a 
turnaround 
consultant 
early 
enough 
have 
an 
extremely 
high 
chance 
of 
surviving 
their 
crisis 
situation. 
Human Resources 
No 
goals 
or 
wrong 
goals 
for 
the 
workforce 
(15.1%) 
often 
contribute 
to 
poor 
performance 
by 
employees 
and 
accelerate 
a 
crisis 
situation. 
Setting 
no 
goals 
is 
as 
ineffective 
as 
too 
many 
goals. 
An 
employee 
can 
only 
spend 
so 
much 
time 
on 
something 
they 
are 
supposed 
to 
focus 
on. 
If 
too 
many 
goals 
are 
set 
some 
of 
them 
will 
suffer, 
or 
the 
quality 
of 
the 
work 
will 
decrease. 
I 
have 
seen 
goals 
systems 
that 
are 
divided 
into 
four 
or 
even 
five 
areas, 
with 
up 
to 
four 
sub-­‐goals 
for 
each 
category. 
Such 
a 
system 
leads 
to 
employees 
either 
giving 
up 
before 
even 
trying 
to 
reach 
the 
goals 
or 
trying 
to 
manipulate 
the 
system. 
Both 
too 
few 
and 
too 
many 
goals 
are 
inadequate 
systems 
for 
aligning 
employees’ 
efforts, 
especially 
in 
a 
turnaround 
situation. 
In 
crisis 
situations 
each 
employee 
should 
have 
one, 
or 
at 
most 
two, 
goals 
that 
are 
achievable 
and 
short 
term. 
Usually 
goals 
are 
evaluated 
annually. 
In 
a 
crisis 
situation 
this 
should 
increase 
to 
every 
six 
months 
or, 
better 
still, 
every 
three 
months. 
At 
that 
point 
the 
next 
goal 
should 
be 
set. 
Other attributes 
Other 
attributes 
of 
failing 
companies 
are: 
© 
Turnaround 
Management 
Society 
& 
Dr. 
Christoph 
Lymbersky 
Page 
5 
• The 
management 
is 
not 
well 
educated 
in 
business 
matters 
(30.3%) 
• High 
level 
of 
bureaucracy 
(27.3%) 
• Failed 
expansion 
into 
other 
product 
markets 
(21.2%) 
• No 
transparency 
(18.2%) 
• Liquidity 
problems 
(18.1%) 
• Not 
enough 
investment 
in 
future 
products 
or 
technologies 
(18.0%) 
• Ineffective 
marketing 
(12.1%) 
• Not 
enough 
new 
customers 
(12.1%)
Why 
do 
Companies 
Fail? 
2014 
Survey 
Results 
by 
the 
Turnaround 
Management 
Society 
87.88% 
What 
management 
level 
caused 
the 
internal 
crisis? 
30.3% 
8.13% 
1% 
100 
80 
60 
40 
20 
0 
Top 
Management 
Middle 
Management 
Lower 
Management 
Line 
Employees 
© 
Turnaround 
Management 
Society 
& 
Dr. 
Christoph 
Lymbersky 
Page 
6 
• Decentralized 
organization 
(9.2%) 
• Wrong 
investments 
(9.1%) 
• Poor 
customer 
service 
(9.0%) 
• Insufficient 
product 
quality 
(9.0%) 
• Failed 
expansion 
into 
other 
countries 
(9.0%) 
• The 
buying 
department 
did 
not 
reach 
its 
full 
potential 
(6.1%) 
Business Areas Causing Corporate Crisis 
Almost 
88 
percent 
of 
respondents 
held 
top 
management 
responsible 
for 
a 
crisis 
situation, 
and 
30.3% 
blamed 
middle 
management. 
The 
most 
commonly 
cited 
reason 
was 
corporate 
strategy 
(45.5%) 
followed 
by 
internal 
communications 
(30.2%), 
marketing 
(24.3%), 
sales 
(24.2%), 
and 
customer 
service 
(15.2%). 
It 
is 
surprising 
to 
see 
that 
the 
internal 
communications 
department 
contributed 
significantly 
to 
the 
crisis 
in 
over 
30 
percent 
of 
all 
corporate 
restructurings. 
Since 
statistically 
a 
quarter 
of 
all 
companies 
hit 
a 
serious 
corporate 
crisis 
every 
ten 
years, 
making 
sure 
that 
the 
internal 
communication 
department 
is 
trained 
in 
crisis 
communication 
can 
play 
a 
key 
role 
in 
a 
company’s 
survival. 
Weak 
communication 
contributes 
to 
a 
lack 
of 
alignment 
between 
strategy 
and 
operations; 
this 
alignment 
is 
even 
more 
crucial 
when 
changing 
a 
strategy 
that 
is 
the 
most 
likely 
cause 
of 
the 
turnaround 
situation.
Why 
do 
Companies 
Fail? 
2014 
Survey 
Results 
by 
the 
Turnaround 
Management 
Society 
What 
are 
the 
most 
common 
business 
areads 
that 
cause 
a 
corporate 
crisis 
or 
contribute 
significantly 
to 
it? 
15.17% 
15.12% 
24.22% 
Corporate 
Strategy 
Internal 
Communicafons 
Markefng 
Sales 
Customer 
Service 
Products 
Controlling 
Finance 
External Crisis Factors 
External 
crisis 
factors 
create 
pressure 
to 
act 
strategically 
to 
react 
to 
a 
sudden 
event 
that 
was 
not 
foreseen 
by 
the 
management. 
Often 
external 
events 
make 
internal 
crisis 
factors 
more 
obvious; 
hence 
they 
are 
not 
the 
only 
reason 
a 
company 
gets 
into 
a 
crisis. 
What 
are 
the 
main 
external 
reasons 
for 
restructuring 
/ 
turnaround 
Changes 
in 
market 
demand 
Missed 
technological 
development 
Economic 
/ 
financial 
crisis 
Government 
regulafons 
Insolvency 
of 
a 
client 
/ 
supplier 
Force 
of 
nature 
/ 
higher 
force 
Exchange 
rate 
changes 
projects? 
© 
Turnaround 
Management 
Society 
& 
Dr. 
Christoph 
Lymbersky 
Page 
7 
6.06% 
12.11% 
24.15% 
30.32% 
45.41% 
0.00% 
5.00% 
10.00% 
15.00% 
20.00% 
25.00% 
30.00% 
35.00% 
40.00% 
45.00% 
50.00% 
0.00% 
10.00% 
20.00% 
30.00% 
40.00% 
50.00% 
60.00% 
70.00% 
80.00%
Why 
do 
Companies 
Fail? 
2014 
Survey 
Results 
by 
the 
Turnaround 
Management 
Society 
Historical Comparison 
Some 
findings 
in 
this 
research 
are 
completely 
new; 
however, 
other 
factors 
that 
led 
to 
corporate 
crises 
came 
up 
in 
past 
research 
as 
well. 
We 
have 
therefore 
compared 
our 
2014 
survey 
results 
with 
research 
done 
almost 
40 
years 
ago. 
Interestingly, 
leadership 
was 
the 
main 
business 
area 
causing 
corporate 
crises 
in 
both. 
Therefore 
educating 
managers 
in 
how 
to 
deal 
with 
a 
crisis 
is 
the 
best 
way 
to 
reduce 
the 
number 
of 
insolvencies. 
Turnaround 
managers 
know 
how 
to 
deal 
with 
these 
difficulties, 
and 
it 
is 
not 
impossible 
for 
the 
top 
management 
team 
to 
learn 
the 
signs 
of 
a 
crisis 
and 
how 
to 
respond 
properly. 
The 
TMS, 
as 
a 
not-­‐for-­‐profit 
organization, 
has 
implemented 
numerous 
projects 
to 
target 
this 
problem. 
The 
TMS 
certification 
program, 
“Certified 
International 
Turnaround 
Manager”, 
is 
divided 
into 
four 
levels 
from 
Level 
A, 
the 
foundation 
level 
in 
turnaround 
management, 
to 
Level 
D, 
which 
is 
for 
very 
experienced 
turnaround 
managers 
with 
more 
than 
15 
years’ 
work 
experience 
in 
corporate 
restructuring 
and 
turnaround 
management. 
A 
certificate 
is 
only 
valid 
for 
two 
years, 
and 
in 
those 
two 
years 
the 
participant 
needs 
to 
prove 
that 
they 
have 
stayed 
up 
to 
date 
with 
the 
industry. 
Only 
then 
are 
they 
issued 
with 
a 
certificate 
valid 
for 
another 
two 
years. 
The 
TMS 
also 
advises 
universities 
on 
how 
to 
set 
up 
turnaround 
management 
courses 
and 
integrate 
relevant 
theory 
into 
their 
existing 
classes 
in 
order 
to 
educate 
the 
leaders 
of 
tomorrow 
as 
early 
as 
possible. 
© 
Turnaround 
Management 
Society 
& 
Dr. 
Christoph 
Lymbersky 
Page 
8 
Business 
areas 
that 
cause 
a 
corporate 
crisis 
(ranked) 
Lymbersky 
(2014) 
Reske 
et 
al. 
(1978) 
Leadership 
1 
1 
Internal 
communications 
2 
-­‐ 
Marketing 
3 
-­‐ 
Sales 
4 
3 
Customer 
service 
5 
-­‐ 
Own 
products 
6 
-­‐ 
Controlling 
7 
8 
Finance 
8 
2 
Buying 
9 
11 
A 
second 
area 
that 
has 
stayed 
in 
almost 
the 
same 
position 
in 
the 
rankings 
is 
the 
sales 
department; 
being 
in 
third 
or 
fourth 
place 
is 
still 
fairly 
high. 
One 
possible 
reason 
could 
be 
that 
it 
is 
often 
blamed 
for 
low 
sales; 
however, 
this 
could 
be 
the 
result 
of 
factors 
other 
than 
the 
sales 
force 
itself. 
Another 
area 
that 
stands 
out 
is 
the 
finance 
department, 
which 
dropped 
from 
second 
place 
in 
1978 
to 
eighth 
in 
our 
current 
survey. 
The 
many 
possible 
reasons 
for 
this 
are 
open 
to 
speculation, 
one 
being 
that 
finance 
today 
is 
highly 
computerized 
and 
financial 
software 
gives 
us 
a 
permanent, 
live 
overview 
of 
the 
state 
of 
the 
company, 
forcing 
financial 
managers 
to 
uphold 
certain 
regulatory 
and 
reporting 
standards 
that 
could 
have 
been 
ignored 
more 
easily 
40 
years 
ago. 
Internal 
causes 
for 
corporate 
decline 
Lymbersky 
(2014) 
Schendel 
et 
al. 
(1976) 
Slater 
(1984) 
Grinyer 
et 
al. 
(1990) 
Poor 
management 
52%* 
-­‐ 
73% 
45% 
Inadequate 
financial 
control 
36% 
-­‐ 
75% 
45% 
High 
cost 
structure 
-­‐ 
67% 
35% 
65% 
Poor 
marketing 
12% 
4% 
22% 
30%
Why 
do 
Companies 
Fail? 
2014 
Survey 
Results 
by 
the 
Turnaround 
Management 
Society 
80% 
70% 
60% 
50% 
40% 
30% 
20% 
10% 
0% 
1970 
1986 
1990 
2014 
Poor 
management 
Financial 
control 
High 
cost 
structure 
Poor 
markefng 
Failed 
projects 
Aquisifons 
Changes 
in 
the 
market 
were 
underesfmated 
Poor 
product 
quality 
© 
Turnaround 
Management 
Society 
& 
Dr. 
Christoph 
Lymbersky 
Page 
9 
Failed 
projects 
9% 
-­‐ 
17% 
40% 
Acquisitions 
<1% 
-­‐ 
15% 
30% 
Changes 
in 
the 
market 
were 
underestimated 
30% 
-­‐ 
20% 
-­‐ 
Poor 
product 
quality 
9% 
-­‐ 
-­‐ 
10% 
*average 
of 
top 
three 
factors 
regarding 
management 
in 
this 
study 
The 
comparison 
of 
internal 
causes 
over 
a 
timeline 
of 
38 
years 
also 
shows 
that 
the 
lack 
of 
financial 
control 
is 
becoming 
less 
and 
less 
relevant 
as 
a 
crisis 
factor. 
In 
1984 
inadequate 
financial 
control 
still 
contributed 
to 
75 
percent 
of 
all 
corporate 
crises. 
Today, 
in 
our 
2014 
survey, 
only 
36 
percent 
reported 
this 
to 
be 
a 
cause 
of 
decline. 
We 
can 
see 
a 
reduction 
in 
the 
contribution 
of 
poor 
management, 
poor 
marketing, 
failing 
projects, 
and 
failing 
acquisitions 
to 
corporate 
crises. 
The 
following 
graphic 
shows 
a 
comparison 
of 
crisis 
factors 
over 
a 
timespan 
of 
38 
years. 
The 
comparison 
can 
only 
be 
done 
to 
a 
very 
limited 
extent 
as 
the 
research 
varies 
in 
sample 
size, 
quality, 
time, 
and 
respondents. 
The 
graphic 
simply 
aims 
to 
illustrate 
general 
tendencies. 
The 
only 
factor 
that 
grew 
over 
the 
last 
20 
years 
is 
management 
underestimation 
of 
changes 
in 
the 
market. 
This 
could 
be 
because 
markets 
are 
changing 
more 
rapidly, 
product 
lifecycles 
are 
getting 
shorter, 
and 
new 
technologies 
evolve 
quickly 
and 
with 
more 
impact 
on 
existing 
processes 
within 
the 
company 
and 
structures 
in 
the 
market. 
In 
the 
coming 
decades 
corporations 
will 
need 
to 
develop 
new 
products 
and 
services 
faster 
and 
in 
shorter 
cycles. 
The 
time 
between 
major 
innovations 
decreases 
every 
year, 
lifecycles 
are 
shortening, 
and 
the 
possibility 
of 
creating 
new 
companies 
and 
conquering 
markets 
is 
becoming 
easier 
and 
less
Why 
do 
Companies 
Fail? 
2014 
Survey 
Results 
by 
the 
Turnaround 
Management 
Society 
expensive. 
Today, 
a 
small 
three-­‐person 
startup 
such 
as 
Whatsapp 
can 
cost 
big 
telecommunications 
companies 
around 
the 
world 
millions 
within 
a 
few 
months. 
Not 
even 
global 
corporations 
are 
safe 
from 
companies 
born 
in 
someone’s 
garage. 
The 
management 
therefore 
needs 
to 
be 
more 
aware 
of 
changes 
in 
the 
market 
and 
more 
open 
to 
change 
within 
the 
corporation 
in 
order 
to 
adapt 
and 
remain 
competitive 
in 
the 
future. 
Former 
entry 
barriers 
to 
markets 
don’t 
exist 
anymore. 
Anyone 
with 
a 
great 
idea 
can 
take 
on 
Google, 
eBay, 
AT&T, 
or 
Deutsche 
Telekom, 
so 
a 
constant 
eye 
to 
competitiveness 
is 
essential. 
The 
basis 
for 
competitiveness 
is 
creativity; 
if 
Apple 
wants 
to 
remain 
the 
most 
valuable 
company 
in 
the 
world, 
tomorrow’s 
most 
innovative 
and 
popular 
phone 
will 
need 
to 
come 
from 
Apple. 
Tomorrow’s 
competition 
may 
be 
sitting 
behind 
a 
dusty 
workbench 
in 
his 
grandma’s 
garage, 
so 
everyone 
is 
a 
potential 
competitor. 
The 
only 
way 
to 
keep 
up 
is 
to 
provide 
employees 
with 
the 
best 
possible 
environment 
in 
which 
to 
be 
both 
productive 
and 
creative. 
Companies 
need 
this 
dual 
focus 
on 
productivity 
and 
creativity 
in 
order 
to 
survive 
in 
the 
long 
term. 
Their 
level 
of 
productivity, 
creativity, 
and 
innovation 
must 
be 
continuously 
higher 
than 
the 
competition’s 
level 
of 
productivity, 
creativity, 
and 
innovation. 
If 
a 
company 
fails 
to 
innovate, 
its 
products 
become 
old 
and 
reach 
the 
end 
of 
their 
lifecycles. 
Only 
continuous 
innovation 
can 
ensure 
that 
the 
company 
will 
stay 
ahead 
of 
its 
competition. 
For 
more 
information 
please 
see 
the 
article 
“The 
TMS 
innovation 
matrix” 
by 
Dr. 
Christoph 
Lymbersky. 
© 
Turnaround 
Management 
Society 
& 
Dr. 
Christoph 
Lymbersky 
Page 
10 
About the Author 
Dr. 
Christoph 
Lymbersky 
is 
Executive 
Director 
of 
the 
Turnaround 
Management 
Society. 
Dr. 
Lymbersky 
is 
author 
of 
the 
“International 
Turnaround 
Management 
Standard”, 
“Corporate 
Turnaround: 
Best 
Practice”, 
editor 
of 
the 
“Turnaround 
Management 
Journal” 
and 
speaker 
at 
various 
conferences 
around 
the 
world. 
About the Turnaround Management Society 
The 
Turnaround 
Management 
Society 
is 
an 
industry-­‐specific 
organization 
that 
aims 
to 
promote 
best 
practice 
in 
turnaround 
management. 
Its 
members 
are 
turnaround 
professionals, 
distressed 
debt 
investors, 
and 
academics. 
It 
is 
the 
objective 
of 
the 
Turnaround 
Management 
Society 
to 
bring 
together 
the 
knowledge 
of 
turnaround 
management 
academics 
and 
the 
experience 
of 
turnaround 
management 
professionals. 
The 
TMS 
provides 
a 
link 
between 
academics 
who 
are 
engaged 
in 
research 
and 
the 
professional 
community 
that 
seeks 
research 
outcomes 
and, 
in 
turn, 
provides 
academics 
with 
professional 
insight, 
guidance, 
and 
feedback. 
As 
well 
as 
supporting 
academics 
around 
the 
world 
and 
providing 
them 
with 
a 
forum 
to 
exchange 
information 
with 
other 
academics 
and 
practitioners, 
we 
are 
also 
engaged 
in 
our 
own 
research. 
Our 
two 
ongoing 
projects 
are 
the 
International 
Turnaround 
Management 
Standard 
and 
a 
database 
of 
successful 
turnaround 
management 
strategies 
and 
cases.
Why 
do 
Companies 
Fail? 
2014 
Survey 
Results 
by 
the 
Turnaround 
Management 
Society 
© 
Turnaround 
Management 
Society 
& 
Dr. 
Christoph 
Lymbersky 
Page 
11 
Selected Participants

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Why do companies fail 2014 survey results by the Turnaround Management Society

  • 1. Why do Companies Fail? Survey Results 2014 Publisher: Turnaround Management Society Authors: Dr. Christoph Lymbersky Sample Size: 406 Participants Participants: Corporate Restructuring Experts & Turnaround Managers Timeframe: 10/2013 – 01/2014 Publication Date: 16.02.2014 Source: www.Turnaround-­‐Society.com
  • 2. Why do Companies Fail? 2014 Survey Results by the Turnaround Management Society © Turnaround Management Society & Dr. Christoph Lymbersky Page 2 Why do Companies Fail 2014 Survey Results About the Research Project The Turnaround Management Society (TMS) asked 405 turnaround managers and restructuring experts about what factors, in their experience, lead to corporate crises. The last survey on this subject was carried out in 1990. The 2014 TMS survey highlights the internal and external causes that corporate restructuring specialists have witnessed in their assignments over the last five years. The results are then compared to previous surveys in order to identify changes over the last 40 years in the reasons for company failure. Most corporate crises are only recognized once they become obvious in reduced sales figures or the continuous loss of money. There are internal and external reasons for corporate crisis; the internal causes, however, are often not sudden, but build up until they reach a point where they can no longer be ignored. This point often occurs when a company runs out of cash, does not pay its bills on time, and reduces communication with its stakeholders. Crises that have external causes are often more sudden and, if the management did not prepare sufficiently, the company may be plunged into a sudden crisis. If the management is not experienced in dealing with this kind of crisis and the company does not have sufficient resources the company might end up in insolvency before the management has a chance to react properly. External reasons are often cited as the cause of difficult situations, but most of the time the reasons are internal. Internal Crisis Factors Management, Vision, and Strategy The TMS survey reveals that most crises are caused by the mistakes of top management. The most prominent causes of a crisis are that the management continued with a strategy that was no longer working for the company (54.6%), and that they lost touch with the market and their customers and did want to adapt to changes occurring around them (51.6%). Having a clear strategy that is communicated well to all operational areas, one that uses and builds USPs, is desirable for every company but is often not the case. Incorrect strategic decisions (39.4%) are often made because of the lack of a clear strategy, and they can have a significant impact on a company’s financial position in the market. Quite often the management underestimates changes in the market (30.3%) and does not adapt to them appropriately. We can see that crises may be caused by a combination of factors. If the management holds on to its ideas for too long and is not flexible enough to adopt to changes, competitors might be quicker to adapt to the demands of the customer or to changes in the market. Other threats might be new entrants with lower production costs that where underestimated for to long, and so on.
  • 3. Why do Companies Fail? 2014 Survey Results by the Turnaround Management Society Another significant cause is a management that has lost its vision (51.4%). In a fast-­‐changing environment the entrepreneurial vision to drive a company becomes more and more important in order to maintain a competitive edge and to beat the competition in the race for customers. A management without a vision has a tendency to cling to the status quo; they don’t invest in ideas and have no clear strategic direction. Very few companies have the luxury of being able to keep their market share and profitability over the long term by not growing or investing in a vision. The only companies that this applies to are usually operating in niche markets with very high barriers to entry, or are monopolists with a high level of bureaucracy. What are the most common internal causes for a corporate crisis that you have 21.21% 18.19% 18.18% 12.23% 12.12% experienced? 9.76% 9.45% 9.23% 9.19% 9.09% 8.89% 33.33% 30.31% 30.15% 54.55% 51.52% The management held on to strategies that were The management did not want to adapt to The management had no vision Insufficient controlling / accounfng especially The internal communicafon was insufficient Changes in the market were underesfmated The management was not well educated in Too much bureaucracy Failed expansion into other product markets No or not enough investment into future Liquidity problems No or inappropriate goals for the workforce Ineffecfve markefng Not enough new customers Failed expansion into other countries Insufficient cash flow The organizafon was too decentralized Bad customer service Insufficient product quality Wrong investments into projects The buying department did not use the full © Turnaround Management Society & Dr. Christoph Lymbersky Page 3 6.16% 15.15% 27.27% 36.26% 51.41% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%
  • 4. Why do Companies Fail? 2014 Survey Results by the Turnaround Management Society Internal Communication In almost a third of all situations, insufficient internal communication played a big part in fostering the crisis. Often the management does not communicate much once a crisis becomes obvious, or the communication is not clear enough. According to the survey a common mistake seems to be that the management plays down the severity of the crisis, or even communicates that everything is okay, while working on job cuts and salary reductions in the background. Insufficient communication in a crisis situation is the best way to lose your most talented employees. They have often invested countless hours of their personal time to satisfy the top management. If they feel abandoned at a difficult time and don’t get clear information about what is going on they may take it personally and leave; some may even cause further damage by turning their energy and efforts against the company. Some employees report situations in which, for example, the management communicate that they have to cut jobs by 30 percent and they will give details about who is to be affected in two months. An experienced restructuring consultant would be very alarmed by this because such a statement can paralyze the whole corporation. During these two months most people will resign or do only what they have to do as they believe they might end up being fired anyway. The intention was probably to threaten the employees into working harder, but that is not how people work and a turnaround consultant knows the psychological effects of threats in times of uncertainty. There is often no transparency (18.2%) on what's in it for the employees and what it will cost them, and this needs to be communicated clearly. The top management might be surprised at what employees are willing to risk and do if they feel that they are being taken on the restructuring journey alongside the management. It is of vital importance to a successful restructuring and turnaround process that the management is honest about the situation, open to criticism and ideas, and communicates regularly. Education A third (30.3%) of all turnaround consultants found that the management of the company was not very well educated in business matters. This is not a problem if consultants are brought on board at the right time and if the management is open to their advice. However, if no consultant with specialized knowledge of crisis situations is available to compensate for the lack of specific experience and knowledge needed to master the situation this can become an issue. It is alarming that this third are only a sample of the total number of corporate managers who get into corporate crises as they represent a third of the senior managers who hired restructuring consultants and were open to advice. A lot of senior managers who are running companies are still not open to restructuring consultants, therefore the real number who are not educated well enough in leading a company and in finance and strategy is most likely to be a lot higher, but these companies almost certainly tend to die quietly. Products Products are often a reason for the crisis. Expansion of an existing product line is not always a success and can lead to a corporate crisis (21.2%). In other cases, investment into future products and technologies was, over the years, not enough (18.2%), leading to missed technological advances to reduce production costs, a lack of features, or new technologies that competitors can provide; this can mean that the company doesn’t attract enough new customers (12.1%). In some cases, the product itself is of insufficient quality (9.1%) or there is a high level of product returns (2.1%). Paired with poor customer service (9.2%) this is a dangerous mix. © Turnaround Management Society & Dr. Christoph Lymbersky Page 4
  • 5. Why do Companies Fail? 2014 Survey Results by the Turnaround Management Society Financial Difficulties Quite high up on the list of causes of crises in the questionnaire were liquidity and cash flow problems (9.45% and 18.18% respectively, 27.63% in total), which are often caused by insufficient controlling and accounting processes (21.2%) and no or inappropriate financial planning (15.2%). Insufficient controlling and accounting processes, especially with regard to financial / liquidity planning (36.4%), are still a very great cause of corporate failure, or at least of a significant crisis. Young companies often find that when they grow quickly and cash keeps rolling in they don’t keep track of every dollar spent; more money comes in then goes out without control. Mature companies often have trouble implementing rigorous financial controls because it means changing old and long-­‐ standing processes, curtailing some freedom, and investing in expensive experts and changes. However, finance is the blood of every corporation; it is the cardio system that keeps the company flexible and alive. Often people have a tendency to spend money more easily if it is not their own; these expenses need to be controlled otherwise a corporation will end up without enough blood to function properly. It is surprising that only 18.1 percent of companies had liquidity problems. That means that in the cases where restructuring consultants were on board the decline was not so strong that financial resources were completely used up yet. The research shows that companies that are open to restructuring advice seek it at an early stage during the corporate decline; this also means that they recognize they are in a difficult situation early enough and get specialized advice at the right time. These are very promising numbers bearing in mind that TMS-­‐certified turnaround consultants have a success rate, on average, of 91 percent. This means that companies that hire a turnaround consultant early enough have an extremely high chance of surviving their crisis situation. Human Resources No goals or wrong goals for the workforce (15.1%) often contribute to poor performance by employees and accelerate a crisis situation. Setting no goals is as ineffective as too many goals. An employee can only spend so much time on something they are supposed to focus on. If too many goals are set some of them will suffer, or the quality of the work will decrease. I have seen goals systems that are divided into four or even five areas, with up to four sub-­‐goals for each category. Such a system leads to employees either giving up before even trying to reach the goals or trying to manipulate the system. Both too few and too many goals are inadequate systems for aligning employees’ efforts, especially in a turnaround situation. In crisis situations each employee should have one, or at most two, goals that are achievable and short term. Usually goals are evaluated annually. In a crisis situation this should increase to every six months or, better still, every three months. At that point the next goal should be set. Other attributes Other attributes of failing companies are: © Turnaround Management Society & Dr. Christoph Lymbersky Page 5 • The management is not well educated in business matters (30.3%) • High level of bureaucracy (27.3%) • Failed expansion into other product markets (21.2%) • No transparency (18.2%) • Liquidity problems (18.1%) • Not enough investment in future products or technologies (18.0%) • Ineffective marketing (12.1%) • Not enough new customers (12.1%)
  • 6. Why do Companies Fail? 2014 Survey Results by the Turnaround Management Society 87.88% What management level caused the internal crisis? 30.3% 8.13% 1% 100 80 60 40 20 0 Top Management Middle Management Lower Management Line Employees © Turnaround Management Society & Dr. Christoph Lymbersky Page 6 • Decentralized organization (9.2%) • Wrong investments (9.1%) • Poor customer service (9.0%) • Insufficient product quality (9.0%) • Failed expansion into other countries (9.0%) • The buying department did not reach its full potential (6.1%) Business Areas Causing Corporate Crisis Almost 88 percent of respondents held top management responsible for a crisis situation, and 30.3% blamed middle management. The most commonly cited reason was corporate strategy (45.5%) followed by internal communications (30.2%), marketing (24.3%), sales (24.2%), and customer service (15.2%). It is surprising to see that the internal communications department contributed significantly to the crisis in over 30 percent of all corporate restructurings. Since statistically a quarter of all companies hit a serious corporate crisis every ten years, making sure that the internal communication department is trained in crisis communication can play a key role in a company’s survival. Weak communication contributes to a lack of alignment between strategy and operations; this alignment is even more crucial when changing a strategy that is the most likely cause of the turnaround situation.
  • 7. Why do Companies Fail? 2014 Survey Results by the Turnaround Management Society What are the most common business areads that cause a corporate crisis or contribute significantly to it? 15.17% 15.12% 24.22% Corporate Strategy Internal Communicafons Markefng Sales Customer Service Products Controlling Finance External Crisis Factors External crisis factors create pressure to act strategically to react to a sudden event that was not foreseen by the management. Often external events make internal crisis factors more obvious; hence they are not the only reason a company gets into a crisis. What are the main external reasons for restructuring / turnaround Changes in market demand Missed technological development Economic / financial crisis Government regulafons Insolvency of a client / supplier Force of nature / higher force Exchange rate changes projects? © Turnaround Management Society & Dr. Christoph Lymbersky Page 7 6.06% 12.11% 24.15% 30.32% 45.41% 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00% 50.00% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00%
  • 8. Why do Companies Fail? 2014 Survey Results by the Turnaround Management Society Historical Comparison Some findings in this research are completely new; however, other factors that led to corporate crises came up in past research as well. We have therefore compared our 2014 survey results with research done almost 40 years ago. Interestingly, leadership was the main business area causing corporate crises in both. Therefore educating managers in how to deal with a crisis is the best way to reduce the number of insolvencies. Turnaround managers know how to deal with these difficulties, and it is not impossible for the top management team to learn the signs of a crisis and how to respond properly. The TMS, as a not-­‐for-­‐profit organization, has implemented numerous projects to target this problem. The TMS certification program, “Certified International Turnaround Manager”, is divided into four levels from Level A, the foundation level in turnaround management, to Level D, which is for very experienced turnaround managers with more than 15 years’ work experience in corporate restructuring and turnaround management. A certificate is only valid for two years, and in those two years the participant needs to prove that they have stayed up to date with the industry. Only then are they issued with a certificate valid for another two years. The TMS also advises universities on how to set up turnaround management courses and integrate relevant theory into their existing classes in order to educate the leaders of tomorrow as early as possible. © Turnaround Management Society & Dr. Christoph Lymbersky Page 8 Business areas that cause a corporate crisis (ranked) Lymbersky (2014) Reske et al. (1978) Leadership 1 1 Internal communications 2 -­‐ Marketing 3 -­‐ Sales 4 3 Customer service 5 -­‐ Own products 6 -­‐ Controlling 7 8 Finance 8 2 Buying 9 11 A second area that has stayed in almost the same position in the rankings is the sales department; being in third or fourth place is still fairly high. One possible reason could be that it is often blamed for low sales; however, this could be the result of factors other than the sales force itself. Another area that stands out is the finance department, which dropped from second place in 1978 to eighth in our current survey. The many possible reasons for this are open to speculation, one being that finance today is highly computerized and financial software gives us a permanent, live overview of the state of the company, forcing financial managers to uphold certain regulatory and reporting standards that could have been ignored more easily 40 years ago. Internal causes for corporate decline Lymbersky (2014) Schendel et al. (1976) Slater (1984) Grinyer et al. (1990) Poor management 52%* -­‐ 73% 45% Inadequate financial control 36% -­‐ 75% 45% High cost structure -­‐ 67% 35% 65% Poor marketing 12% 4% 22% 30%
  • 9. Why do Companies Fail? 2014 Survey Results by the Turnaround Management Society 80% 70% 60% 50% 40% 30% 20% 10% 0% 1970 1986 1990 2014 Poor management Financial control High cost structure Poor markefng Failed projects Aquisifons Changes in the market were underesfmated Poor product quality © Turnaround Management Society & Dr. Christoph Lymbersky Page 9 Failed projects 9% -­‐ 17% 40% Acquisitions <1% -­‐ 15% 30% Changes in the market were underestimated 30% -­‐ 20% -­‐ Poor product quality 9% -­‐ -­‐ 10% *average of top three factors regarding management in this study The comparison of internal causes over a timeline of 38 years also shows that the lack of financial control is becoming less and less relevant as a crisis factor. In 1984 inadequate financial control still contributed to 75 percent of all corporate crises. Today, in our 2014 survey, only 36 percent reported this to be a cause of decline. We can see a reduction in the contribution of poor management, poor marketing, failing projects, and failing acquisitions to corporate crises. The following graphic shows a comparison of crisis factors over a timespan of 38 years. The comparison can only be done to a very limited extent as the research varies in sample size, quality, time, and respondents. The graphic simply aims to illustrate general tendencies. The only factor that grew over the last 20 years is management underestimation of changes in the market. This could be because markets are changing more rapidly, product lifecycles are getting shorter, and new technologies evolve quickly and with more impact on existing processes within the company and structures in the market. In the coming decades corporations will need to develop new products and services faster and in shorter cycles. The time between major innovations decreases every year, lifecycles are shortening, and the possibility of creating new companies and conquering markets is becoming easier and less
  • 10. Why do Companies Fail? 2014 Survey Results by the Turnaround Management Society expensive. Today, a small three-­‐person startup such as Whatsapp can cost big telecommunications companies around the world millions within a few months. Not even global corporations are safe from companies born in someone’s garage. The management therefore needs to be more aware of changes in the market and more open to change within the corporation in order to adapt and remain competitive in the future. Former entry barriers to markets don’t exist anymore. Anyone with a great idea can take on Google, eBay, AT&T, or Deutsche Telekom, so a constant eye to competitiveness is essential. The basis for competitiveness is creativity; if Apple wants to remain the most valuable company in the world, tomorrow’s most innovative and popular phone will need to come from Apple. Tomorrow’s competition may be sitting behind a dusty workbench in his grandma’s garage, so everyone is a potential competitor. The only way to keep up is to provide employees with the best possible environment in which to be both productive and creative. Companies need this dual focus on productivity and creativity in order to survive in the long term. Their level of productivity, creativity, and innovation must be continuously higher than the competition’s level of productivity, creativity, and innovation. If a company fails to innovate, its products become old and reach the end of their lifecycles. Only continuous innovation can ensure that the company will stay ahead of its competition. For more information please see the article “The TMS innovation matrix” by Dr. Christoph Lymbersky. © Turnaround Management Society & Dr. Christoph Lymbersky Page 10 About the Author Dr. Christoph Lymbersky is Executive Director of the Turnaround Management Society. Dr. Lymbersky is author of the “International Turnaround Management Standard”, “Corporate Turnaround: Best Practice”, editor of the “Turnaround Management Journal” and speaker at various conferences around the world. About the Turnaround Management Society The Turnaround Management Society is an industry-­‐specific organization that aims to promote best practice in turnaround management. Its members are turnaround professionals, distressed debt investors, and academics. It is the objective of the Turnaround Management Society to bring together the knowledge of turnaround management academics and the experience of turnaround management professionals. The TMS provides a link between academics who are engaged in research and the professional community that seeks research outcomes and, in turn, provides academics with professional insight, guidance, and feedback. As well as supporting academics around the world and providing them with a forum to exchange information with other academics and practitioners, we are also engaged in our own research. Our two ongoing projects are the International Turnaround Management Standard and a database of successful turnaround management strategies and cases.
  • 11. Why do Companies Fail? 2014 Survey Results by the Turnaround Management Society © Turnaround Management Society & Dr. Christoph Lymbersky Page 11 Selected Participants