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HR Direct Making The Connection


                               Clemson University

                                     ...
HR Direct Making The Connection

  Setting The Context
  • HR Direct is a 20 person internal HR Shared Services
    Center...
HR Direct Making The Connection


                           HR Direct Competency Areas
          Knowledge • Company and ...
HR Direct Making The Connection

    Purpose of today’s Leadership Development
    Program:
    To build skills that will ...
HR Direct Making The Connection

    Program Objectives:
    As a result of attending this program, members of the HR
    ...
HR Direct Making The Connection
                           The Making The Connection Model

       What: The Discussion   ...
HR Direct Making The Connection

    Big Block Training Program
    8:30am Program Introduction (Mission linkage/program o...
HR Direct Making The Connection

    Measurement and follow-up
    To continue the learning's from this program
    Discu...
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Paster Making the Connection

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Clemson Spring 2010 Project Overview

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Paster Making the Connection

  1. 1. HR Direct Making The Connection Clemson University HRD 897 Applied Research and Development Project overview Danny I. Paster Spring 2010 Owner: Manager HR Direct 1
  2. 2. HR Direct Making The Connection Setting The Context • HR Direct is a 20 person internal HR Shared Services Center for a large consumer package good company (12,000 + employees) • The Shared Service Center is currently going through a large scale redesign • A facet of the redesign was a competency assessment of what the needed knowledge and skill needs there would be for the future as well as where we currently stood against those with current staff Owner: Manager HR Direct 2
  3. 3. HR Direct Making The Connection HR Direct Competency Areas Knowledge • Company and Company Processes • Computer/Systems • Connect and Collaborate Skills • Planning and Organization • Connection and Collaboration • Strategic thinking Behaviors • Connection and Collaboration • Values • Company and Company Processes (Confidentiality) Based on internal and external analysis Owner: Manager HR Direct 3
  4. 4. HR Direct Making The Connection Purpose of today’s Leadership Development Program: To build skills that will help HR Direct's Team Members build stronger more collaborative relationships with: • Our Clients/Customers • Our Key Stakeholders • Each Other Owner: Manager HR Direct 4
  5. 5. HR Direct Making The Connection Program Objectives: As a result of attending this program, members of the HR Direct will team will be more effective in: Leading an effective business discussion Recognizing the key issues in a discussion Using “accountability language” in their conversations Constructing and communicating a specific plan of action around needed next steps Owner: Manager HR Direct 5
  6. 6. HR Direct Making The Connection The Making The Connection Model What: The Discussion How: Making the Connection Skills Communicating Using a Linear discussion model 1. Discuss the Situation 2. Agree on the issue or opportunity 3. Action steps 4. Finalize results focused steps “What” “How” Effective Solution-Based Discussions Structuring the conversation to + Making the Connection Skills Engaging our customers and = Discussions That Produce provide direction employees through collaborative Sustainable communication Results Owner: Manager HR Direct 6
  7. 7. HR Direct Making The Connection Big Block Training Program 8:30am Program Introduction (Mission linkage/program objectives) 8:45am Journal Exercise #1 and discussion 9:00am Frank & Kristen Exercise (Video/Journal Exercise/Discussion) 9:30am Break 9:40am Effective Business Discussion Exercise 10:15am Introduction to the MTC Model 10:30am “What” Discussion framework exercise (Using SCARs to communicate) 11:00am Team Listening Review 11:30am LUNCH 12:15pm Making The Connection Behaviors 12:45pm Making The Connection Role Play Sessions (4 Groups) 3:00pm Come back together and debrief 3:00pm Analysis of a different customer connection 3:45pm Program Closing and next steps 4:00pm Adjourn Owner: Manager HR Direct 7
  8. 8. HR Direct Making The Connection Measurement and follow-up To continue the learning's from this program Discussed behaviors will be assessed during monthly training and development sessions There will be linkage to the PPP  Quarterly survey on discussed behaviors Owner: Manager HR Direct 8

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