Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Upcoming SlideShare
SWISS BULLION
Next
Download to read offline and view in fullscreen.

0

Share

Download to read offline

NRFProtect15_ppt_ws_VIP (1)

Download to read offline

Related Audiobooks

Free with a 30 day trial from Scribd

See all
  • Be the first to like this

NRFProtect15_ppt_ws_VIP (1)

  1. 1. Internal Investigations Director of Loss Prevention / Restoration Hardware SPONSOR LOGO
  2. 2. Housekeeping • Everyone participates/interactive learning • Share your ideas • Respect for the others and their ideas
  3. 3. Welcome Douglas Fessenden; Director of Loss Prevention; Restoration Hardware Current; Director of Loss Prevention; Restoration Hardware Previous; Sears, Home Depot, Timberland, J.Crew, Emporium, and Target Education; Bachelors of Science, Business Management https://www.linkedin.com/pub/douglas-fessenden/11/873/6b4 dfessenden@rh.com Office 415-329-5263 Cell 415-936-9384
  4. 4. Today’s Objectives • Understand why we conduct Internal Investigations. • Know what the objective of the Internal Investigation is. • Have an understanding of 1. Who is an Internal 2. Types of Internal Dishonesty 3. Investigative Resources 4. Steps of an Internal Investigation
  5. 5. Internal Investigation; Introduction • While the majority of associates/employees are hard working, honest individuals, there is a small percentage who are dishonest and willing to cause losses to your company through Theft or Fraud. • Ultimately an Internal Investigation is conducted to identify unethical or fraudulent activity. • Your objective is to find and disclose the Truth and Facts around unethical or fraudulent activity.
  6. 6. Ethical Investigations • The Investigator can never use investigative methods in violation of company policy, are illegal or unethical. • Investigate without prejudice or bias. • Never violate the associate/employee’s right to privacy. • Report all Facts identified during the investigation. • Always be truthful when reporting investigative findings or testifying in court. • Remember you conducted the investigation to identify unethical or fraudulent activity and your objective is to find and disclose the Truth and Facts.
  7. 7. Internal Investigations • Group – Let’s discuss Who is an Internal. (2 minutes) • Group – Let’s discuss types of Internal Unethical and Dishonest Employee activity. (3 minutes)
  8. 8. Who is an Internal? • Employee/Associate • Leadership/Region/District • Contract Cleaning Crew • Contractor • Guard Service • Our Own/Loss Prevention
  9. 9. Types of Internals • Money, Merchandise, property • POS; Voids, Cancellations, Returns, Overrides • Theft of Customer Credit Card • UPS/Shipping Fraud • Internet/On Line Orders; Adjustments, Returns, Voids • Expense Report Fraud • Business Account/Credit Card • Time Clock/Payroll Fraud • Vendor Service Fraud • Distribution Center • Delivery Team • Customer Service Department • Theft of Services
  10. 10. Steps to an Internal Investigation • Group - What are my Investigative Resources (2 Minutes) • Group – Steps to an Internal Investigation (5 Minutes)
  11. 11. Investigative Resources • Exception Reporting • Camera System • Surveillance • Alarm Company/Access System • Social Media (Facebook, Twitter, Snapchat, Linkedin, etc.) • Bank/Credit Card Company • UPS/FEDEX • Criminal Background Check • Human Resources • Witnesses
  12. 12. Steps to an Internal Investigation • Define and Review the Problem, know what your investigating. • Assign appropriate Investigator(s). • Review Company Policy and Procedure; consider partnerships needed. • Create an Investigate Plan (Exception Reports, Witness’s, Statements, what other methods of theft should you be looking for, etc.). • Investigate without Bias; gather Facts and Collect Evidence. • Review findings; have you really completely investigated the problem? • Put together an Investigative Findings Report. (Use Facts, not beliefs). • Take appropriate Action; Interview(s) • Follow-up; Additional Suspect(s), Witness, and HR/Legal decisions.
  13. 13. Today’s Objectives • Why do we conduct Internal Investigations? (to identify unethical or fraudulent activity). • What’s the objective of the Internal Investigation? (to find and disclose the Truth and Facts around unethical or fraudulent activity). • Understand, Who is an Internal. • Know, Types of Internal Dishonesty. • Know, Investigative Resources. • Know, Steps of an Internal Investigation.
  14. 14. Open Discussion and Questions • Certainly the topics reviewed today are not All Inclusive. This presentation is a basic outline to generate conversation and drive conversation around Internal investigations. • Is your team, Investigators; show them what to look for and it will surprise you what they find.
  15. 15. Nominate an attendee or speaker from this session as a PROTECT MVP. #PROTECTMVP THANK YOU!

Views

Total views

182

On Slideshare

0

From embeds

0

Number of embeds

29

Actions

Downloads

2

Shares

0

Comments

0

Likes

0

×