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Director of Loss Prevention / Restoration Hardware
• Everyone participates/interactive learning
• Share your ideas
• Respect for the others and their ideas
Douglas Fessenden; Director of Loss Prevention; Restoration Hardware
Current; Director of Loss Prevention; Restoration Hardware
Previous; Sears, Home Depot, Timberland, J.Crew, Emporium, and Target
Education; Bachelors of Science, Business Management
email@example.com Office 415-329-5263 Cell 415-936-9384
• Understand why we conduct Internal Investigations.
• Know what the objective of the Internal Investigation
• Have an understanding of
1. Who is an Internal
2. Types of Internal Dishonesty
3. Investigative Resources
4. Steps of an Internal Investigation
Internal Investigation; Introduction
• While the majority of associates/employees are hard working,
honest individuals, there is a small percentage who are
dishonest and willing to cause losses to your company
through Theft or Fraud.
• Ultimately an Internal Investigation is conducted to identify
unethical or fraudulent activity.
• Your objective is to find and disclose the Truth and Facts
around unethical or fraudulent activity.
• The Investigator can never use investigative methods in violation of
company policy, are illegal or unethical.
• Investigate without prejudice or bias.
• Never violate the associate/employee’s right to privacy.
• Report all Facts identified during the investigation.
• Always be truthful when reporting investigative findings or testifying in
• Remember you conducted the investigation to identify unethical or
fraudulent activity and your objective is to find and disclose the Truth and
• Group – Let’s discuss Who is an Internal.
• Group – Let’s discuss types of Internal
Unethical and Dishonest Employee activity.
Who is an Internal?
• Contract Cleaning Crew
• Guard Service
• Our Own/Loss Prevention
Types of Internals
• Money, Merchandise, property
• POS; Voids, Cancellations, Returns, Overrides
• Theft of Customer Credit Card
• UPS/Shipping Fraud
• Internet/On Line Orders; Adjustments, Returns, Voids
• Expense Report Fraud
• Business Account/Credit Card
• Time Clock/Payroll Fraud
• Vendor Service Fraud
• Distribution Center
• Delivery Team
• Customer Service Department
• Theft of Services
Steps to an Internal Investigation
• Group - What are my Investigative Resources
• Group – Steps to an Internal Investigation
• Exception Reporting
• Camera System
• Alarm Company/Access System
• Social Media (Facebook, Twitter, Snapchat, Linkedin, etc.)
• Bank/Credit Card Company
• Criminal Background Check
• Human Resources
Steps to an Internal Investigation
• Define and Review the Problem, know what your investigating.
• Assign appropriate Investigator(s).
• Review Company Policy and Procedure; consider partnerships needed.
• Create an Investigate Plan (Exception Reports, Witness’s, Statements,
what other methods of theft should you be looking for, etc.).
• Investigate without Bias; gather Facts and Collect Evidence.
• Review findings; have you really completely investigated the problem?
• Put together an Investigative Findings Report. (Use Facts, not beliefs).
• Take appropriate Action; Interview(s)
• Follow-up; Additional Suspect(s), Witness, and HR/Legal decisions.
• Why do we conduct Internal Investigations?
(to identify unethical or fraudulent activity).
• What’s the objective of the Internal Investigation?
(to find and disclose the Truth and Facts around unethical or fraudulent
• Understand, Who is an Internal.
• Know, Types of Internal Dishonesty.
• Know, Investigative Resources.
• Know, Steps of an Internal Investigation.
Open Discussion and Questions
• Certainly the topics reviewed today are not All
Inclusive. This presentation is a basic outline to
generate conversation and drive conversation
around Internal investigations.
• Is your team, Investigators; show them what to
look for and it will surprise you what they find.
Nominate an attendee or speaker
from this session as a PROTECT MVP.