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Managing problem people at work


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Managing problem people at work


5 essential tips for dealing with people problems
at work that the text books rarely tell you!

Published in: Business, Technology
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Managing problem people at work

  1. 1. Managing problem people at work<br />or<br />5 essential tips for dealing with people problems <br />at work that the text books rarely tell you!!!!<br />Copyright New Dimensions 2011<br />
  2. 2. Summary of our 5 top tips:<br />Tip 1 – Remove emotion and avoid red mist<br />Tip 2 – Stop, relax and reflect<br />Tip 3 – Be personally challenging<br />Tip 4 – Phone a friend<br />Tip 5 – Follow your procedures<br />Copyright New Dimensions 2011<br />
  3. 3. If you manage people at work likely as not you won’t<br />need to be reminded that dealing with problem people <br />at work can often leave even the best manager in hot <br />water simply for trying to do their job.<br />Text books and procedures will always give you good <br />advice but here are some extra tips that experience<br />suggests may help you!<br />Copyright New Dimensions 2011<br />
  4. 4. Tip 1 – Remove emotion and avoid red mist<br /><ul><li>Never address a problem immediately if something has happened do what you need to stop it getting worse and cool any frayed tempers.
  5. 5. In these situations emotion is understandable but not acceptable as it will cloud judgement.
  6. 6. In any difficult situation buying yourself time is essential to allow you to make well crafted decisions.
  7. 7. Avoid red mist that state of irrational rage that often leads us to make extremely bad decisions</li></ul>Copyright New Dimensions 2011<br />
  8. 8. Tip 2 – Stop, relax and reflect<br /><ul><li>Buy yourself time to take stock and reflect carefully on what has happened
  9. 9. Put pen to paper, you will find that writing it down often helps clarify the issues
  10. 10. Take a break and come back to the problem again, by now you should be in a really calm frame of mind to deal with things </li></ul>Copyright New Dimensions 2011<br />
  11. 11. Tip 3 – Be personally challenging<br /><ul><li>Calmly ask yourself some difficult questions like; did you handle the situation well, did you start or exacerbate the problem have you made things worse?
  12. 12. It something else at fault are there any mitigating circumstances that you simply cant ignore?
  13. 13. Be consistent review how similar problems have been handled in the past?
  14. 14. Sense check the problem is it a real problem or a storm in a tea cup?</li></ul>Copyright New Dimensions 2011<br />
  15. 15. Tip 4 – Phone a friend<br /><ul><li>If you are personally involved in the issue ‘phone a friend’ whose opinion you trust and will tell you it like it is!
  16. 16. Have them play devils advocate to challenge your thoughts and intentions
  17. 17. If you are still unhappy get some good professional advice!</li></li></ul><li>Tip 5 – Follow your procedures<br /><ul><li>If you are intent on acting on the incident you must follow your procedures for doing so.
  18. 18. Ensure that the individuals rights are protected
  19. 19. Treat everyone with respect even if they have done something wrong</li></ul>And finally…<br />Having got this far don’t spoil it by losing your cool later on!!<br />Copyright New Dimensions 2011<br />
  20. 20. New Dimensions specialise in helping companies who are actively involved in change and who would benefit from our experience of engaging people through the process.<br />For more details or to contact<br />or follow us on-line at:<br />You may also find our other presentations helpful:<br />People Through Change -<br />The Psychological Contract-<br />Working SMARTer not HARDer -<br />Copyright New Dimensions 2011<br />