Bytes Connect Overview

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  • Bytes Connect is the new brand for a powerful alliance of 3 successful companies. BCS … specialising in providing enterprise and unified communication solutionsBOS …providing excellent onsite management of ICT infrastructure combined with powerful hosted offeringsIntelleca …. Specialising in contact centre offerings
  • And the combined entity now can provideUnderlying data networksComplete telephony communication solutionsUnified communicationsContact Centre solutionsAll managed or hosted by our Outsourcing division
  • To start on Network and data
  • Our network and Data product sets cover the entire spectrum of network and data infrastructure componentsFrom network management components that cover IP management, QoS and OptimisationTo Base Network infrastructure who cover LAN, WLAN, WAN and AccessTo full security solutions covering embedded security, host integrity check and threat management. All of these can be managed and looked after by our Outsource Team.
  • Our telephony solutions scale from the smallest centres (under 40 users) to exceptionally large corporates of well over 15000 usersWe are currently planning for our Caas (communication as a service) hosted PBX offering to be released in the next year or so.
  • Our contact centre solutions range from the most simple, single site, single media contact centre with agents focussed on just answering calls or emailTo complex multisite, multimedia centres with blended agentsTo a hosted offering providing all capabilities through a hosted offering together with Telkom
  • Our UC suites range UC products, to voicemail, video conf, tms, fax solutions and audio conferencing solutionsWe can offer these onsite, managed, hosted, integrated with the PBX and integrated with the contact centre. And while we can offer these as point solutions, what makes us powerful is how we help to tie all these offerings together with our network and contact centre offerings. But more about that later.
  • Our outsourced services assist our customers to look after their entire ICT infrastructure : from desktops, to connectivity, to back-office servers, to applications. We can also assist in ppl and process management. In all of these, we work to a customers requirements. We advise on strategy and help execute that strategy with our people. But infrastructure ownership as well as location, are flexible – either owned by us, or our customers.
  • And all of these offerings, are tied together through our consulting offerings.
  • We use a framework to consult, called the Dynamic Enterprise Framework. And that framework says:Your network infrastructure forms the foundationWhereby the people in your organisation are connected to each other and customersTo share knowledgeWhich helps streamline processesAnd when we consult, we look to how you can create a Dynamic Enterprise that matches your business needs.
  • We analyst your enterprise against 35 capabilities, and 16 contact centre capabilitiesIn total, we analyst over 500 different metrics to assess maturity.
  • When assessing maturity, we assess where you currently are, where you want to be, and then help to form a full ICT roadmap for you to move to your goals.
  • So our offering encompassesThe underlying networkVoice and telephony communicationsContact centre communication across all channelsUnified communicationsAnd all managed (if requested) by our outsourcing and hosted divisionAnd all of that it held together by our consulting offering which helps you to identify where you really want to go and a roadmap to get there
  • Bytes Connect Overview

    1. 1. Bytes Connect<br />13 April 2011<br />Doug BoshoffSolution Architect<br />
    2. 2. 3 Successful Companies<br />Communication Solutions Provider<br />Complete Suite of unified communication solutions<br />Brilliant field services capable of servicing 1000s of customers<br />Focussed on telephony solutions<br />ICT Management <br />Provider<br />Capabilities stretch from the core switch, to contact centres, to IT strategy<br />Excellent Management Model <br />Specialist Contact Centre Provider<br />Provide complex, high end contact centre solutions<br />
    3. 3. Bytes Connect – A Unified Solution<br />Contact Centres<br />Telephony<br />Network <br />and Data<br />Unified Communications<br />End to End ICT Outsourcing<br />
    4. 4. Bytes Connect – Networking and Data<br />Network <br />and Data<br />
    5. 5. Network and Data Product Set<br />Optimization<br />IP Management<br />Network mgmt.<br />QoS<br />LAN<br />WLAN <br />WAN<br />Network infrastructure<br />Access<br />Embedded security<br />Host integrity check<br />Threat management<br />Security<br />
    6. 6. Bytes Connect – Telephony<br />Telephony<br />Network <br />and Data<br />
    7. 7. Telephony Offerings<br />2012<br /><ul><li>200
    8. 8. 1000
    9. 9. 15 000 +
    10. 10. 40
    11. 11. All</li></li></ul><li>Bytes Connect – Contact Centres<br />Telephony<br />Contact Centres<br />Network <br />and Data<br />
    12. 12. CUSTOMER CONVERSATION MANAGEMENT<br />INSIGHTS<br />Functionality<br />WORKFORCE OPTIMIZATION<br />SERVICE DELIVERY<br />Contact Centre Functionality<br />
    13. 13. Contact Centre Offerings<br />
    14. 14. Bytes Connect – Unified Communications<br />Contact Centres<br />Telephony<br />Network <br />and Data<br />Unified Communications<br />
    15. 15. UC Offerings<br />Unified Communications<br />Resource Accounting System<br />Video Conferencing<br />Voicemail<br />Onsite<br />Managed<br />Hosted<br />Integrated with PBX<br />Integrated to Contact Centre<br />Fax Solutions<br />Audio Conferencing<br />
    16. 16. Bytes Connect – A Unified Solution<br />Contact Centres<br />Telephony<br />Network <br />and Data<br />Unified Communications<br />End to End ICT Outsourcing<br />
    17. 17. Outsource Services<br />People Management<br />Process Management<br />CRM<br />ERP<br />SharePoint<br />Finance<br />Business Intelligence<br />Storage<br />Servers<br />Routers<br />BPO<br />Cabling<br />Leased Lines<br />Frame Relay<br />Microwave<br />MPLS<br />Satellite<br />Applications<br />Back-office<br />PC’s<br />Licenses<br />Security<br />Connectivity<br />Desktops<br />Strategy<br />You Own<br />We Advise<br />Processes<br />We Control<br />We Control<br />People<br />We Control<br />We Control<br />Infrastructure<br />You Own<br />We Own<br />Location<br />On Site<br />Hosted<br />
    18. 18. Bytes Connect – A Unified Solution<br />Consulting<br />Contact Centres<br />Telephony<br />Network <br />and Data<br />Unified Communications<br />End to End ICT Outsourcing<br />
    19. 19. Pillars of the Dynamic Enterprise<br />Foundation<br />Connect<br />Share<br />Streamline<br />
    20. 20. Analysing Your Roadmap<br />35 Dynamic Enterprise Capabilities<br />16 Dynamic Contact Centre Capabilities<br />500 metrics <br />that are measured, analysed and strategized with you<br />
    21. 21. Maturity Assessment<br />Time<br />Optimizing Phase<br /><ul><li>Optimized Agent Matching
    22. 22. Business Process Integration
    23. 23. Performance Optimization
    24. 24. Data Mining
    25. 25. Dynamic Demand Management
    26. 26. Speech analytics</li></ul>PerformingPhase<br /><ul><li>Inbound Marketing
    27. 27. Integrated Channel Management
    28. 28. Agent Empowerment
    29. 29. Business Metrics
    30. 30. Tiered Segmentation
    31. 31. Integrated Self-Service
    32. 32. Ad-Hoc Outbound Campaigns
    33. 33. Proactive Contact</li></ul>Consolidating Phase<br /><ul><li>Skills Based Routing
    34. 34. Multi-channels
    35. 35. Operation Metrics
    36. 36. Virtual Contact Center
    37. 37. Automated Scheduling</li></ul>EstablishmentPhase<br /><ul><li>Siloed Channels
    38. 38. ACD Reporting
    39. 39. Disparate Locations
    40. 40. Simple Segmentation
    41. 41. Multiple Non-integrated Apps</li></ul>Cost focus<br />Optimized<br />
    42. 42. Bytes Connect – A Unified Solution<br />Contact Centres<br />Telephony<br />Consulting<br />Network <br />and Data<br />Unified Communications<br />End to End ICT Outsourcing<br />
    43. 43. Our Customers …. <br />
    44. 44. Vertical specialisation<br />Bytes Connect - Some Key Customers<br />
    45. 45. Bytes Connect Contact Centre Customer Snapshot<br />
    46. 46. Doug BoshoffSolution Architect<br />

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