Glenncore is a leading nearshore outsourcing company that provides Call Center Services for small businesses. Visit us: http://www.glenncore.com/telecommunication-solutions/

1. How Call Center Services for Small Businesses Make Bigger and Better Impact
During the time of economic
pressures, Call Center
Services for small businesses
may seem like an ambitious,
unnecessary, and even
extravagant expenditure for
small startup business
owners. However, call center
may be that very catalyst that
would help your small
business grows into a bigger
one.
If you are a small business owner trying to make it big, and not just survive amidst the big bad boys, you
cannot afford to lose even a single client, miss a call for service, or give delayed response. Big or small,
the size of the business does not matter; it is the service quality and retention that counts in the long
run, which would ultimately help in the expansion of your small business.
Here are top six reasons why you should invest in providing Call Center Services for small businesses in
order to have a bigger impact:
Enlarge your small business virtually without spending big bucks
A call center is like an extension and expansion of your business, but at a far lesser cost. Efficient task
allocation and problem resolution means that you focus on improving as well as expanding your existing
service. Offshore solutions are most affordable expansion solution, eliminating the need for you to rent
office space, furniture, equipment and hire staff.
Expand your Image

2. Even if you have a small business, the inclusion of Call Center Services for businesses would give it a
better, refined, and better presence. A trained call center agent would make your client base and
inventory feel bigger to your clients than it actually might be.
Brand in a Bigger yet Subtle Way
Investing in maintaining one’s Call Center Services for small businesses may be even more necessary
than spending on advertising and branding. It is bound to make a far greater impact on sales and return
on investment than advertising.
Increase Sales
Each opportunity to connect with the client through a call is an opportunity not just to retain an existing
client but also to make and close a probable future sale and even get free referrals. Research shows that
customers seeking call center services for small business ventures for order placement and
troubleshooting are prone to make pre-sale inquiries.
Extend Marketing Data
A savvy customer representative can gather invaluable marketing data that can help in understanding
customers’ needs and choices and come up with viable offers and campaigns. This means that one does
not need to hire expensive third party market surveyors.
Enhance Virtual Assistant 24/7
A personal assistant cannot work 24/7; however, call service representatives, working in shifts, can be
available round the clock. A call center representative is like a virtual assistant. It does not matter if your
business sells services or products; a call centre can do multiple tasks such as take orders, track orders,
and resolve and troubleshoot technical issues. This means that you will have the peace of mind that
none of the important calls get missed, even if it is coming during lunch hours or late at night.
Lastly, one must remember that faster, speedier response time matters, always. Customers are not shy
anymore to take their business elsewhere due to the growing competition and better available options.
Call Center Services for small businesses are thus imperative for expansion.
For more information, visit our website: http://www.glenncore.com/