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Resume of Donna Dattilo 2016

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Donna Dattilo
149 Franklin Drive, Northlake, IL 60164 708-860-3644 dlgdattilo@gmail.com
Professional Summary
Experienced and talented professional with excellent communication and organizational
skills including experience in technology, flooring, construction and real estate. Capable of
identifying and solving problems. Continuously met and exceeded goals while providing
leadership and implementing strategies to others. Proficient in large and small volume projects
with exacting attention to detail, and the ability to resolve demanding, high pressure situations.
Possess high integrity and business ethics in all that is performed. Proficiencies include; payroll,
union reports, proposals, book keeping, marketing, customer service, sales, travel
arrangements, all administrative related responsibilities, Microsoft Office, Internet, Adobe, other
Unix systems and programs.
Employment History
Lanter Trucking Franklin Park, IL 2016 –
Present
Customer Service
• Process inbound and outbound trucking documents
• Schedule deliveries to Illinois Schools for Food Commodities
• Created Outlook Calendar to keep appointments of incoming deliveries and pickups
• Assist Dispatch with assigning appointments dates and times for pickup of loads
• Process inbound and outbound shipments using an Online data based program to
process orders for Ferrera Pan, Hostess and Hickory Farms
• Receive and maintain documents for incoming shipments
• Process daily reports using Excel
• Assigned new customers to manage and follow up with all details pertaining to the
account
• Closeout loads for shipping to other Lanter terminals and partner carriers
CTL Solutions Northlake, Illinois 2015 –
2016
Account Manager
• Assigned specific accounts to manage for Fulfillment and Logistics Center
• Work within thirteen cycles per calendar year
• Receive ASN and took action as needed
• Enters new client owned items on a daily, weekly and monthly basics
• Processed client inbound purchase orders
• Received and processed fulfillment orders on a daily, weekly and monthly basics
• Work with shipping managers to insure the fulfillment orders are processed correctly and
in a timely manner.
• Submitted and reported to client the shipping notifications via UPS, FedEx online
programs
• Manipulate and create Excel files to process into NAV software program
• Answer and research emails in a timely manner
• Process monthly invoices to assigned client
• ISO Certification
Donna Dattilo
149 Franklin Drive, Northlake, IL 60164 708-860-3644 dlgdattilo@gmail.com
Luna Carpet Elmhurst, Illinois 2013 -
2015
Sales Associate Administrator
• Assistant to Vice President of Sales
• Work and converse with National Sales Director and National Sales Trainer
• Process Compliance papers for Sales Contractors
• Support Independent Sales contractors in three divisions. Chicago, Baltimore and
Boston
• Assist with hiring new contractors along with process payroll for 80+ Sales Contractors
• Process confidential contracts for the entire Luna sales team
• Developed a PDF paperless filing system including personal information on Sales
Contractors
• Process Financial reports on a daily, weekly and monthly schedule using Adobe PDF
export, in conjunction with Excel
• Created a Power Point presentation that is updated weekly for all sales division to
access which includes financial figures as current revenue and current loss revenue.
• Created and maintain files for leased Luna vehicles, which includes vehicle identification
numbers, license plates information along with current mileage and insurance
• Created and maintained inventory usage reports
• Update and maintain GPL reports
• Create Spreadsheets in Excel
• Planned 2013/2014/2015 Sales Contractors trip to Jamaica and Mexico for 20 top
contractors along with spouse and or guest.
Victor Technology Bolingbrook, Illinois
1997-2013
Customer Service Manager/Administrative Assistant
• Manage a customer service department including the processing of orders, credits, debits,
invoices, and sales.
• Created the customer service training manual and implemented proper procedures in the
department.
• Marketed and gained new dealer and reseller accounts and continued with an 85%
increase of sales.
• Developed a successful serial number database to better service customers and make the
company and procedures more efficient.
• Implemented a new operations software program A-Rev-Open Insight-Sage Mas 90 and
trained employees on operating on the new system efficiently.
• Oversaw and took part in inventory management, sales, customer service, accounting,
and operations.
• Delivered excellent levels of customer service to all clients including special handling of
escalated calls and client retention.
Education
Triton College • River Grove, Illinois • Website Design
Fred Pryor Seminars • Management in Customer Service, Understanding Customer Service and
Microsoft Excel.
Community Involvement/Accomplishments
School District 87 PTA and Citizen Advisory Board • Girl Scouts of American Leader Elected
positions to Northlake Baseball, Secretary and Fund Raiser Chairperson. Increased sales by 45%
both years which allowed us to provide a “Free Summer Carnival” to all members and family

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Resume of Donna Dattilo 2016

  • 1. Donna Dattilo 149 Franklin Drive, Northlake, IL 60164 708-860-3644 dlgdattilo@gmail.com Professional Summary Experienced and talented professional with excellent communication and organizational skills including experience in technology, flooring, construction and real estate. Capable of identifying and solving problems. Continuously met and exceeded goals while providing leadership and implementing strategies to others. Proficient in large and small volume projects with exacting attention to detail, and the ability to resolve demanding, high pressure situations. Possess high integrity and business ethics in all that is performed. Proficiencies include; payroll, union reports, proposals, book keeping, marketing, customer service, sales, travel arrangements, all administrative related responsibilities, Microsoft Office, Internet, Adobe, other Unix systems and programs. Employment History Lanter Trucking Franklin Park, IL 2016 – Present Customer Service • Process inbound and outbound trucking documents • Schedule deliveries to Illinois Schools for Food Commodities • Created Outlook Calendar to keep appointments of incoming deliveries and pickups • Assist Dispatch with assigning appointments dates and times for pickup of loads • Process inbound and outbound shipments using an Online data based program to process orders for Ferrera Pan, Hostess and Hickory Farms • Receive and maintain documents for incoming shipments • Process daily reports using Excel • Assigned new customers to manage and follow up with all details pertaining to the account • Closeout loads for shipping to other Lanter terminals and partner carriers CTL Solutions Northlake, Illinois 2015 – 2016 Account Manager • Assigned specific accounts to manage for Fulfillment and Logistics Center • Work within thirteen cycles per calendar year • Receive ASN and took action as needed • Enters new client owned items on a daily, weekly and monthly basics • Processed client inbound purchase orders • Received and processed fulfillment orders on a daily, weekly and monthly basics • Work with shipping managers to insure the fulfillment orders are processed correctly and in a timely manner. • Submitted and reported to client the shipping notifications via UPS, FedEx online programs • Manipulate and create Excel files to process into NAV software program • Answer and research emails in a timely manner • Process monthly invoices to assigned client • ISO Certification
  • 2. Donna Dattilo 149 Franklin Drive, Northlake, IL 60164 708-860-3644 dlgdattilo@gmail.com Luna Carpet Elmhurst, Illinois 2013 - 2015 Sales Associate Administrator • Assistant to Vice President of Sales • Work and converse with National Sales Director and National Sales Trainer • Process Compliance papers for Sales Contractors • Support Independent Sales contractors in three divisions. Chicago, Baltimore and Boston • Assist with hiring new contractors along with process payroll for 80+ Sales Contractors • Process confidential contracts for the entire Luna sales team • Developed a PDF paperless filing system including personal information on Sales Contractors • Process Financial reports on a daily, weekly and monthly schedule using Adobe PDF export, in conjunction with Excel • Created a Power Point presentation that is updated weekly for all sales division to access which includes financial figures as current revenue and current loss revenue. • Created and maintain files for leased Luna vehicles, which includes vehicle identification numbers, license plates information along with current mileage and insurance • Created and maintained inventory usage reports • Update and maintain GPL reports • Create Spreadsheets in Excel • Planned 2013/2014/2015 Sales Contractors trip to Jamaica and Mexico for 20 top contractors along with spouse and or guest. Victor Technology Bolingbrook, Illinois 1997-2013 Customer Service Manager/Administrative Assistant • Manage a customer service department including the processing of orders, credits, debits, invoices, and sales. • Created the customer service training manual and implemented proper procedures in the department. • Marketed and gained new dealer and reseller accounts and continued with an 85% increase of sales. • Developed a successful serial number database to better service customers and make the company and procedures more efficient. • Implemented a new operations software program A-Rev-Open Insight-Sage Mas 90 and trained employees on operating on the new system efficiently. • Oversaw and took part in inventory management, sales, customer service, accounting, and operations. • Delivered excellent levels of customer service to all clients including special handling of escalated calls and client retention. Education
  • 3. Triton College • River Grove, Illinois • Website Design Fred Pryor Seminars • Management in Customer Service, Understanding Customer Service and Microsoft Excel. Community Involvement/Accomplishments School District 87 PTA and Citizen Advisory Board • Girl Scouts of American Leader Elected positions to Northlake Baseball, Secretary and Fund Raiser Chairperson. Increased sales by 45% both years which allowed us to provide a “Free Summer Carnival” to all members and family