Using the AMC Health Web Portal          Brief Review                                  1
Using the AMC Health Web Portal           Overview            • Logging in        • Daily monitoring     • Patient health ...
Log In Page   https://www.amchealth.com/login.aspx   Log in with your   User Name and      Password      Click ‘OK’       ...
The following is actual data, anonymized patients.(And yes, we’ve had some fun with their ‘new’ names.)                   ...
Patient Overview—Current Status                                  Set date (defaults to current) Status of all patients in ...
Patient Overview—Current Status                                                                  Export                   ...
Use Filters to sort your patient information….                          Let’s look at Nurse Caregiving’s Priority Patients...
View Priority Patients                         Click on any data point to view details                   Alice is register...
Red and Amber Priorities—Drilldown ViewClick on any readings for Alice, which will bring you to the Vital ReadingsScreen—o...
Red and Amber Priorities—Drilldown ViewA closer look at the Vital Readings Screen    Red priority: Diastolic HIGH (High Pr...
What determines red and amber          The target range is the desired orpriorities?                            normal ran...
IVR Priority Patients                        Click on any data point to view details                                      ...
IVR Alert ReportingOlivia’s responses to calls confirm that she is not feeling well and should be checked.                ...
View Appointments                    Click on any data point to view details                               Charlie is sche...
Practitioner Appointments: Scheduling and follow up•Charlie’s past and future scheduled doctor appointments can be logged ...
Registering and updating patients   A quick five-step process that creates and updates your      records of the patient fo...
Registering your patients                            Click here to start                            registration          ...
1. Enter most neededinformation on yourclient, such as:•   Type of referral•   His/her program•   Name, address, phone•   ...
Setting up monitoring devices for the patient   2. Select devices and                                                conne...
Priority Limits and IVR Templates                                    3. Priority ranges                                   ...
IVR Setup and Templates                          IVR Setup                          • Phonetic                            ...
Medications, Allergies and Hospitalizations                                              4. Add optional                  ...
Assigning Care Managers, Priority Recipientsand Additional Information                     5. Provides additional informat...
Customer Service and Client Relationship Management  Customer Service (for patients): (800) 394-9194    Your AMC Health Cl...
Upcoming SlideShare
Loading in …5
×

Telehealth Web Portal Introduction/Training

755 views

Published on

Overview/training for client staff on how to use a proprietary web portal for care management clients receiving telehealth services. Designed to be presented and for reference book. Please note that animations are disabled. Author: Donna Cusano

Published in: Health & Medicine, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
755
On SlideShare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
11
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Telehealth Web Portal Introduction/Training

  1. 1. Using the AMC Health Web Portal Brief Review 1
  2. 2. Using the AMC Health Web Portal Overview • Logging in • Daily monitoring • Patient health records • IVR Alerts • Doctor’s appointments• Registering and updating patients 2
  3. 3. Log In Page https://www.amchealth.com/login.aspx Log in with your User Name and Password Click ‘OK’ 3
  4. 4. The following is actual data, anonymized patients.(And yes, we’ve had some fun with their ‘new’ names.) 4
  5. 5. Patient Overview—Current Status Set date (defaults to current) Status of all patients in your group at a glance Can review for past dates Number of clients and priority Vital signs measured for each patient Vital signs status is prioritized for each patient RED—HIGH priority, patient may need immediate intervention AMBER—Readings are abnormal, follow up with the patient may be needed 5
  6. 6. Patient Overview—Current Status Export data to Excel Use filters and drop-down menus Additional patient information: Click to narrow • Patient not transmittingchoices and to add •Additional readings a noteas shortcuts •Doctor’s appointments 6
  7. 7. Use Filters to sort your patient information…. Let’s look at Nurse Caregiving’s Priority Patients…. 7
  8. 8. View Priority Patients Click on any data point to view details Alice is registering a red priority for a high diastolic reading and weight. Her blood glucose reading triggered an amber priority. 8
  9. 9. Red and Amber Priorities—Drilldown ViewClick on any readings for Alice, which will bring you to the Vital ReadingsScreen—or select ‘Vitals’ from the Health Records drop-down menu 9
  10. 10. Red and Amber Priorities—Drilldown ViewA closer look at the Vital Readings Screen Red priority: Diastolic HIGH (High Priority) Amber priority: Many of Alice’s readings fall into a pre-set ‘borderline’ area Click here to e.g. a higher than desired pulse reading see Alice’s set limits 10
  11. 11. What determines red and amber The target range is the desired orpriorities? normal range for this patient. This is set by the healthcare provider for the individual patient, or system defaults can be used. The priority range is outside (lower or higher) than the target (normal) range and also set by the healthcare provider. Between the target and priority settings is the amber priority. Set limits appear in a pop up Readings that are lower than the window when clicked on the Vital ‘below’ priority setting, and higher Readings Screen. than the ‘above’ setting , are red These can be edited at any time. priorities. For instance, using pulse: • A low pulse between 55 and 60, or a high pulse between 80 and 90, is within the amber priority range • Lower than 55, or higher than 90, is a red priority. Olivia’s pulse of 89 on 2/16 is in the amber range, but close to the upper limit. 11
  12. 12. IVR Priority Patients Click on any data point to view details Olivia and Charlie have registered a red priority for IVR. Let’s look at Olivia… …or select ‘IVR Report’ on the Health Records menu 12
  13. 13. IVR Alert ReportingOlivia’s responses to calls confirm that she is not feeling well and should be checked. • She is short of breath • Had trouble with normal activities • Feels change in her health • Note repeated same-day calls 13
  14. 14. View Appointments Click on any data point to view details Charlie is scheduled for a doctor’s appointment 14
  15. 15. Practitioner Appointments: Scheduling and follow up•Charlie’s past and future scheduled doctor appointments can be logged here•By specialty, practitioner name and status •On Patient Overview, appointments within the next 7 days are noted with after the name; completed in last 7 days with Click here to add or change appointments Access via ‘Practitioner Appointment on the Health 15 Records menu
  16. 16. Registering and updating patients A quick five-step process that creates and updates your records of the patient for device installation, monitoring and priority notification 1. Client and Provider Information 2. Patient Monitoring and Insurance 3. Priority Limits & IVR Templates 4. Medications, Allergies and Hospitalizations 5. Assigning Care Managers, Priority Recipients and Additional Information 16
  17. 17. Registering your patients Click here to start registration Access the Administrative Menu for registering patients Click on Registration/Referral 17
  18. 18. 1. Enter most neededinformation on yourclient, such as:• Type of referral• His/her program• Name, address, phone• Date of birth• Type of phone service for installation• Contact information• Client ID number• Language spoken, name, addres s, DOB and contact• Medical provider(s) 18
  19. 19. Setting up monitoring devices for the patient 2. Select devices and connectivity for the patient, based upon their program, clinical requirements and home situation • Modem will be connected to either the landline or via wireless • Blood pressure and scale are connected to the modem wirelessly (Bluetooth) • For blood pressure devices, also indicate the cuff size Enter Insurance information • Type • ID/Group Numbers 19
  20. 20. Priority Limits and IVR Templates 3. Priority ranges for clients • Correspond to devices selected • Settings are pre- designated • Can be adjusted by clinicians based on patient need 20
  21. 21. IVR Setup and Templates IVR Setup • Phonetic spelling of name • Contact information • Available templates pre- set by customer are listed 21
  22. 22. Medications, Allergies and Hospitalizations 4. Add optional information on • Known allergies to foods and drugs • Hospitalization/ time away (after device installation) • Patient diagnosis 22
  23. 23. Assigning Care Managers, Priority Recipientsand Additional Information 5. Provides additional information on: • Authorized care managers--and permits assignment based on patient need • Additional persons to be notified of priorities • Alternative family contacts or caregivers • Comments that will be helpful on device installation 23
  24. 24. Customer Service and Client Relationship Management Customer Service (for patients): (800) 394-9194 Your AMC Health Client Relationship Manager:Linda McLuckie (212) 537-0829, (877) 262-2240 x305 24

×