Facilitation skills offer immediate, practical benefits to any group process. As facilitator, your role is to set the agenda, encourage participation, and guide the pace of the meeting. Use these Dale Carnegie Training® strategies to help make your meeting a success. You can provide handouts to focus the discussion and give attendees a place to record their ideas. If you print handouts with three slides per page, PowerPoint will automatically include blank lines for your meeting participants to take notes.
Begin with a strong opening, relevant to the topic and your audience. Appeal to your audience’s interests. Your energy and attitude set the tone and provide momentum for the meeting. Facilitation is a process that helps people communicate and work together. Establish an open environment conducive to problem solving and change.
Bridge to your key topic. State the purpose and importance of your meeting. As facilitator, you are a catalyst for change. Ask questions. Coach participants. Encourage participation. Record comments. Thank participants for their individual contributions, ideas, and insights. You can use PowerPoint’s Meeting Minder to record comments during the meeting.
Set clear goals for the meeting. Clarify the problem to be solved. Get agreement from the group on the agenda, the problem and the process. As facilitator, guide, inspire, and support participation from all attendees. Solicit personal experiences. Ask for evidence to back up points. Make every participant feel they are valuable with something to contribute.
Once you have defined the problem, move to solution-finding. Encourage participants to be open-minded, think creatively, and suggest solutions. Respect diverse opinions. Diversity strengthens problem-solving and adds substance to discussions. Record ideas. Consider all suggestions. Keep a positive attitude throughout the process. Bring all participants into the process. List and prioritize options. Use the group process to determine the solution.
Now that you have a solution, outline your action plan. Using the group process, agree upon an orderly direction to reach your goals. List the action steps. You can use the Meeting Minder to record action items for meeting participants. Identify resources needed. Assign responsibilities. Establish methods of accountability. Define a time line. Identify costs. Define current resources. Also, consider what is needed for success. Training? Specific expertise? Additional information? Special materials? Additional resources? Management buy-in? Proper planning prior to action leads to goal achievement.
Close your meeting with a brief summary. Thank participants for their input. Review action plans, assignments, and accountability measures. Thank the group for following the process, working together as a team, and committing to problem solving and goal achievement. If you used Meeting Minder to keep track of action items, PowerPoint will automatically add a slide with the action items to the end of your presentation. Use this slide to review the action items and get buy-in from participants. Facilitation is leadership in action. Close your presentation with a strong comment to reinforce the success of the team. Empower the group to work toward goal achievement. Apply effective facilitation skills and you will have productive, profitable meetings.
HUMAN RESOURCE DEVELOPMENT ISSUES
Donald E. Hill
DOING BUSINESS IN A
– From Consumer to Human Resource
– What impact do you have on the global
– Most Americans own more imported items
than American made.
– The clothing, cell phone, accessories and
automobiles you own will demonstrate this.
EQUALS FEWER JOBS
• U.S. TRADE DEFICIT JUMPT TO $28.5 BILLION
IN JANUARY 2002.
• AMERICANS BUY MORE IMPORTS THAN
FOREIGNERS CAN SEEK U.S. EXPORTS.
• U.S. DOLLAR VALUE IS 30% HIGHER THAN
OTHER CURRENCIES SINCE 1997.
• U.S. EXPORTS ARE MORE EXPENSIVE ON
FOREIGN MARKETS WHILE MAKING AUTOs,
TELEVISIONS AND OTHER FOREIGN GOODS
AMERICANS CRAVE CHEAPER.
UNITED STATES STEEL
• Headquarters in Pittsburgh,PA.
• Founded in 1901.
• Largest business enterprise ever
• Today is the largest integrated steel
producer in the United States.
U.S. STEEL HISTORY
• 1982 ACQUIRED MARATHON OIL.
• 1986 ACQUIRED TEXAS OIL & GAS
• 1986 U.S. STEEL BECAME USX.
• 2001 REORGANIZED IN U.S. STEEL &
MARATHON OIL AGAIN, OPERATING
INDEPENDENTLY JAN 1,2002.
• MARCH 2002 U.S. IMPOSES 30% TARIFFS
ON FOREIGN STEEL.
U.S. STEEL PRODUCES
• COAL MINING
• MINERAL RESOURCES
• TECHNOLOGY LICENSING
• ENGINEERING & CONSULTING
• LEASING AND FINANCIAL SERVICES
• Given the views of Brazil, Japan, London on
U.S. 30% Tariffs on steel, what sanctions would
you impose on the U.S.?
• What solutions would you recommend for the
ailing U.S. steel industry to become completive
• Tariffs on steel imports causes unemployment
in other countries.
HEALTH CARE THE
• THE RISING COST OF HEALTH CARE
COULD CAUSE 600 THOUSAND
STEEL WORKER RETIREES TO
LOOSE HEALTH CARE OR THE STEEL
INDUSTRY TO GO BANKRUPT
• IS THIS JUST A U.S. PROBLEM OR
CERTIFICATION P ROGRAM
• Allows employers to hire foreign workers,
temporarily or permanently, when there are not
sufficient U.S. workers who are able, willing,
qualified, and available to perform the job.
• Employment of foreign workers will not
adversely affect the wages and working
conditions of U.S. workers that are similarly
IS THIS PROBLEM?
• Georgetown University scholars estimate
as many as 710,000 H-1B permits hold
jobs in the U.S.
• The Black Data Processing Associates
and the Institute of Electrical Electronics
Engineers – USA Members who were
laid off in the past have yet to find new
191,000 VISAS APPROVED
• Technology companies are hiring foreigners
when hundreds of thousands of workers are
laid off in the U.S.
• American engineers see it as a giveaway of
jobs to less-expensive foreign labor.
• More than half of H-1b VISAS have been used
to fill engineering , programming and other
Who Else Hires Foreign
• Traditional manufacturing companies and
those in the financial services, health
care & biotechnology sectors also rely on
• The Veterans Administration routinely
hire foreign doctors at substantially lower
Are Americans Moving
Overseas to find work?
• Highly skilled workers are moving overseas to
lucrative high tech jobs at substantially higher
wages than in the U.S.
• What if you had to open a new manufacturing
business overseas or head a new division of
• Are you ready for the Global work