I’m actually doing an entire presentation on Wikipedia, Twitter, Facebook, and Google at the OELMA Conference in October, so this will be, compared to that, an abbreviated look at these online juggernauts.
Google is a tool. Some of you may know some of the shortcuts to use: site:, ~, -, etc. but….
Google has MANY Tools like Google News, Google Scholar, Google Books, Google Patents, and more. For example, Google Books is an excellent resources especially to use with virtual reference. You can provide texts to people (sometimes full text) directly during a session.
If you check our the “even More… “ option you’ll see all Google has to offer.
And now we have Google’s location issue. Here are two searches for “zoo’s”. Note the top one just has United States, the bottom one is where it automatically detected I was in Cleveland. Note the differences. We can’t necessarily *ASSUME* that patrons see the same results as we do now on a Google search.
The Wikimedia Foundation has a page of great resources for both the practical editing and contributing end of things to advocacy promotions.Check it out.
“Pranks” is in quotes because it isn’t always easy to spot which patrons are pulling pranks and which have “legitimate” questions.
11:09:55 Guest how old r u? if your 80 or older geez man why not retire sumtime???<br />11:09:55 Don @ KIN24x7 Good morning.<br />11:10:08 Guest hi don<br />11:10:16 Don @ KIN24x7 I'm not 80 or older... but giving out personal information over the internet usually isn't a good idea.<br />11:10:26 Guest ugh ok<br />11:10:30 Don @ KIN24x7 Did you have another question I could try and help answer?<br />11:10:44 Guest but what if i am 46<br />11:11:01 Don @ KIN24x7 Giving out *your* age over the internet probably isn't a good idea either.<br />11:11:20 Guest what if im not 46 but 47?!!!<br />11:11:32 Guest hmm<br />11:11:36 Guest ?<br />11:11:37 Don @ KIN24x7 Anyone can say anything. <br />11:11:43 Don @ KIN24x7 Age-wise, that is.<br />11:11:58 Guest yes but what i say is that you are sexy<br />11:12:18 Don @ KIN24x7 That's inappropriate. Please work with me so I can provide the best service possible to you.<br />11:12:26 Guest no<br />11:12:34 Don @ KIN24x7 Did you have a question I can help to try and answer or find resources for? <br />11:12:53 Guest sorry i just am so happy right now<br />11:13:07 Don @ KIN24x7 Thanks for using our service. Come back again if you need help with another question. <br />
Additional Resourceson KIN24x7 Provider Site <br /><ul><li>"Tips & Tactics" in May 2011 KIN24x7 Newsletter
"Tips & Tactics" in April 2011 KIN24x7 Newsletter
How do you successfully conclude a reference transaction?<br />
I will make myself approachable. I will show interest and be curious. I will listen and ask questions. I will conduct searchestogether with my patrons. I will follow-upand encourage patrons to return..<br />