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Growing               into            Excellence             PNSQ Conference 2012Michael “Doc” Norton ◊ @DocOnDev ◊ doc@le...
Mastery
Know
KnowYour
KnowYourShit
KnowYourStuff
KnowYourCraft
KnowYourCraft
KnowYourCraft
Apprentice Journeyman   Master
Apprentice Journeyman Master  Shu        Ha      Ri
Shu            Ha             Ri                                       Innovator                  Proficient Expert     Ad...
Shu            Ha             Ri                                       Innovator                  Proficient Expert     Ad...
Shu            Ha             Ri                                       Innovator                  Proficient Expert     Ad...
Shu            Ha             Ri                                       Innovator                  Proficient Expert     Ad...
Shu            Ha             Ri                                       Innovator                  Proficient Expert     Ad...
Shu            Ha             Ri                                       Innovator                  Proficient Expert     Ad...
Shu            Ha             Ri                                       Innovator                  Proficient Expert     Ad...
Where are you?
Shu            Ha             Ri                                       Innovator                  Proficient Expert     Ad...
Shu            Ha             Ri                                       Innovator                  Proficient Expert     Ad...
Shu            Ha             Ri                                       Innovator                  Proficient Expert     Ad...
Shu            Ha             Ri                                       Innovator                  Proficient Expert     Ad...
Stretching   TowardIncompetencyhttp://obtiva.com/blog/139-stretching-toward-incompetency-at-speakerconf :: http://blog.app...
Novice   Expert
Novice   Expert
Done?
T-Shape
T-ShapeIndividuals able to apply deep vertical skills butwho have empathy with other skills in the team
empathy with other skills                        apply deep vertical skills
empathy with other skills                        apply deep vertical skills
empathy with other skillsAcceptance                             apply deep vertical skills                                ...
empathy with other skillsAcceptance                             apply deep vertical skills                                ...
empathy with other skillsAcceptance                             apply deep vertical skills                                ...
empathy with other skills                       apply deep vertical skills                                                ...
empathy with other skills      Test Case                    apply deep vertical skills                       Fuzz        D...
empathy with other skills          apply deep vertical skills                                             Business Analysi...
empathy Experience     User withDevelopmentBusiness Analysisother skills             apply deep vertical skills
empathy with other skills                                              Team Leadership          apply deep vertical skills...
Software Tester
Software Tester
Done?
Collegial
Collegial    United in a common purpose andrespecting each others abilities to work          toward that purpose
Myers / BriggsExtraversion   Introversion    Sensing    Intuition   Thinking    Feeling    Judging    Perception
Can we allget along?
Should we AutomateAcceptance?
Should we               Automate   Disagree. I              Acceptance?Require Changes                      Needs         ...
What kind of       Top of the line Herman Miller                 Those chairs are a rip-off. Get the $120 chair from Office...
What kind of  It doesn’t matter to                            Top of the line Herman Miller.                              ...
Tell              Sell          Consult             Agree             Advise           Inquire         Delegate           ...
Tell              Sell          Consult             Agree             Advise           Inquire         Delegate           ...
Tell              Sell          Consult             Agree             Advise           Inquire         Delegate           ...
Collaboration 8
Collaboration 8
We’re  40                 Trend                                   As                              a matter of             ...
Neutral, objective, only    The emotional view,          Careful and   concerned with facts      just what you feel, no   ...
Six Thinking Hats
Six Thinking Hats
Done?
Never.“Anyone who stops learning is old, whether    at twenty or eighty.”  ~ Henry Ford
“Anyone who stops learning is old, whether      at twenty or eighty.”  ~ Henry Ford       ThanksMichael “Doc” Norton ◊ @Do...
Growing into Excellence - PNSQC
Growing into Excellence - PNSQC
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Growing into Excellence - PNSQC

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Growing Into Excellence talk given at the Pacific Northwest Software Quality Conference. This is yet another version on this theme. A little more on Collaboration 8 and Six Thinking Hats along with new material from Dave Hoover on stretching into incompetence.

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Growing into Excellence - PNSQC

  1. 1. Growing into Excellence PNSQ Conference 2012Michael “Doc” Norton ◊ @DocOnDev ◊ doc@leandog.com
  2. 2. Mastery
  3. 3. Know
  4. 4. KnowYour
  5. 5. KnowYourShit
  6. 6. KnowYourStuff
  7. 7. KnowYourCraft
  8. 8. KnowYourCraft
  9. 9. KnowYourCraft
  10. 10. Apprentice Journeyman Master
  11. 11. Apprentice Journeyman Master Shu Ha Ri
  12. 12. Shu Ha Ri Innovator Proficient Expert Advanced Competent BeginnerNovice
  13. 13. Shu Ha Ri Innovator Proficient Expert Advanced Competent BeginnerNovice
  14. 14. Shu Ha Ri Innovator Proficient Expert Advanced Competent BeginnerNovice
  15. 15. Shu Ha Ri Innovator Proficient Expert Advanced Competent BeginnerNovice
  16. 16. Shu Ha Ri Innovator Proficient Expert Advanced Competent BeginnerNovice
  17. 17. Shu Ha Ri Innovator Proficient Expert Advanced Competent BeginnerNovice
  18. 18. Shu Ha Ri Innovator Proficient Expert Advanced Competent BeginnerNovice
  19. 19. Where are you?
  20. 20. Shu Ha Ri Innovator Proficient Expert Advanced Competent BeginnerNovice
  21. 21. Shu Ha Ri Innovator Proficient Expert Advanced Competent BeginnerNovice
  22. 22. Shu Ha Ri Innovator Proficient Expert Advanced Competent BeginnerNovice
  23. 23. Shu Ha Ri Innovator Proficient Expert Advanced Competent BeginnerNovice
  24. 24. Stretching TowardIncompetencyhttp://obtiva.com/blog/139-stretching-toward-incompetency-at-speakerconf :: http://blog.apprentice.us/post/30160167263/apprenticeship-goes-to-washington
  25. 25. Novice Expert
  26. 26. Novice Expert
  27. 27. Done?
  28. 28. T-Shape
  29. 29. T-ShapeIndividuals able to apply deep vertical skills butwho have empathy with other skills in the team
  30. 30. empathy with other skills apply deep vertical skills
  31. 31. empathy with other skills apply deep vertical skills
  32. 32. empathy with other skillsAcceptance apply deep vertical skills Regression Fuzz Manual Defect Tracking Integration System Unit Exploratory API Load Code Review GUI Automation Fixtures Harness Test Case Dynamic Functional
  33. 33. empathy with other skillsAcceptance apply deep vertical skills Regression Fuzz Manual Defect Tracking System Unit Exploratory API Load Code Review GUI Automationntegration Fixtures Harness Test Case Dynamic Functional
  34. 34. empathy with other skillsAcceptance apply deep vertical skills Regression Fuzz Manual Defect Tracking System Unit Exploratory API Load Code Review GUIAutomation FixturesHarness Test Case Dynamic Functional
  35. 35. empathy with other skills apply deep vertical skills Capistrano Fuzz Manual Acceptance System Unit Exploratory Regression API Defect Tracking Review Load Code GUI FixturesHarness Test Case Dynamic Functional
  36. 36. empathy with other skills Test Case apply deep vertical skills Fuzz Dynamic Functional Exploratory Unit Fixtures System Manual API Capistrano Harness Code Review GUI
  37. 37. empathy with other skills apply deep vertical skills Business Analysis User Experience Development
  38. 38. empathy Experience User withDevelopmentBusiness Analysisother skills apply deep vertical skills
  39. 39. empathy with other skills Team Leadership apply deep vertical skills Coaching Business Domain Public Speaking ATDD Configuration Project Management Mentorship Aesthetic Design Version Control Automation Scripting Account Management CMMI / ISO9000
  40. 40. Software Tester
  41. 41. Software Tester
  42. 42. Done?
  43. 43. Collegial
  44. 44. Collegial United in a common purpose andrespecting each others abilities to work toward that purpose
  45. 45. Myers / BriggsExtraversion Introversion Sensing Intuition Thinking Feeling Judging Perception
  46. 46. Can we allget along?
  47. 47. Should we AutomateAcceptance?
  48. 48. Should we Automate Disagree. I Acceptance?Require Changes Needs Discussion Have Change Suggestions Desire Discussion Have Minor Concerns Not in Total Agreement, but Will Support Good Idea, I Will Work For It Great Idea, I Will Be a Leader in Implementation
  49. 49. What kind of Top of the line Herman Miller Those chairs are a rip-off. Get the $120 chair from OfficeMart.chairs should weIt doesn’t matter to me, but we could each buy our own. I like the conference room chairs. purchase?Lumbar support please. I don’t really care, but I personally like leather chairs
  50. 50. What kind of It doesn’t matter to Top of the line Herman Miller. Thos chairs are a rip off. Get the $120 from OfficeMart.chairs own. buy our should weme, but we could each I like the conference room chairs. purchase?I don’t really care, but ISmall profile is crap, broLumbar support please personally like leather chairs.
  51. 51. Tell Sell Consult Agree Advise Inquire Delegate I consider this my I’m not I consider this I consider this responsibility. I I’d like us to I’d like to talk interested in my my I’d like to hear understand make this about it, but I’m this, but I’ll responsibility, responsibility to about it, but I’d other folks decision happy to have supportand I don’t want manage, but prefer someone might feel together. I hope someone else whatever anyone else would else make the invested and you’d like that make the decision is involved in this appreciate help decision. will be happy to too. decision. made. I’d rather decision deciding. answer not be involved. questions. Collaboration 8
  52. 52. Tell Sell Consult Agree Advise Inquire Delegate I consider this my I’m not I consider this I consider this responsibility. I I’d like us to I’d like to talk interested in my my I’d like to hear understand make this about it, but I’m this, but I’ll responsibility, responsibility to about it, but I’d other folks decision happy to have supportand I don’t want manage, but prefer someone might feel together. I hope someone else whatever anyone else would else make the invested and you’d like that make the decision is involved in this appreciate help decision. will be happy to too. decision. made. I’d rather decision deciding. answer not be involved. questions. Joe Alice Thom, Susan Art, Arnie Janet, Frank Collaboration 8
  53. 53. Tell Sell Consult Agree Advise Inquire Delegate I consider this my I’m not I consider this I consider this responsibility. I I’d like us to I’d like to talk interested in my my I’d like to hear understand make this about it, but I’m this, but I’ll responsibility, responsibility to about it, but I’d other folks decision happy to have supportand I don’t want manage, but prefer someone might feel together. I hope someone else whatever anyone else would else make the invested and you’d like that make the decision is involved in this appreciate help decision. will be happy to too. decision. made. I’d rather decision deciding. answer not be involved. questions. Alice, Thom, Joe Art, Arnie Janet, Frank Susan Collaboration 8
  54. 54. Collaboration 8
  55. 55. Collaboration 8
  56. 56. We’re 40 Trend As a matter of % Profit fact... Doomed 30 20 Yes, but I feel... I’ve seen this before. Let’s try ... 10 0 This isn’t -10That will never workQ2 Q1 Q3 a problem, it’s an Q4 Next because... AWSOME opportunity!
  57. 57. Neutral, objective, only The emotional view, Careful and concerned with facts just what you feel, no cautious, the “devil’s and figures justification needed advocate”, points out the weakness in ideas Sunny and positive, Associated with fertile Cool, the color of the covers hope and growth, creativity and sky, above everything positive thinking new ideas else, the organizing hatSix Thinking Hats
  58. 58. Six Thinking Hats
  59. 59. Six Thinking Hats
  60. 60. Done?
  61. 61. Never.“Anyone who stops learning is old, whether at twenty or eighty.”  ~ Henry Ford
  62. 62. “Anyone who stops learning is old, whether at twenty or eighty.”  ~ Henry Ford ThanksMichael “Doc” Norton ◊ @DocOnDev ◊ doc@leandog.com

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