Building Blocks of a Knowledge Work Culture - NDC London 2016

1. #ndclondon / #CultureACED / @DocOnDev The building blocks of a knowledge work culture

2. #ndclondon / #CultureACED / @DocOnDev Doc Norton, CEO doc@wearecto2.com @DocOnDev #ndclondon / #CultureACE / @DocOnDev

3. #ndclondon / #CultureACED / @DocOnDev work Types and management

4. #ndclondon / #CultureACED / @DocOnDev cynefin

5. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious

6. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns

7. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices

8. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination

9. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Chaos Coordination

10. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Chaos unknowable unknowns Coordination

11. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices

12. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command

13. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated

14. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns

15. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices

16. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration

17. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices CollaborationComplex

18. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns

19. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices

20. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation

21. #ndclondon / #CultureACED / @DocOnDev Knowledge work is Complicated or Complex

22. #ndclondon / #CultureACED / @DocOnDev your work is Complicated or Complex

23. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Knowledge Work

24. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Central DistributedAuthority

25. #ndclondon / #CultureACED / @DocOnDev motivation and Performance

26. #ndclondon / #CultureACED / @DocOnDev games for fun

27. #ndclondon / #CultureACED / @DocOnDev rewards for success

28. #ndclondon / #CultureACED / @DocOnDev Took away the rewards

29. #ndclondon / #CultureACED / @DocOnDev financial incentives

30. #ndclondon / #CultureACED / @DocOnDev choice incentives

31. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Central DistributedAuthority

32. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Extrinsic IntrinsicMotivators

33. #ndclondon / #CultureACED / @DocOnDev three factors lead to better performance & personal satisfaction… AUTONOMY MASTERY PURPOSE

34. #ndclondon / #CultureACED / @DocOnDev three factors lead to better performance & personal satisfaction… AUTONOMY MASTERY PURPOSE individual

35. #ndclondon / #CultureACED / @DocOnDev three factors lead to better individual performance & personal satisfaction… AUTONOMY MASTERY PURPOSE

36. #ndclondon / #CultureACED / @DocOnDev four factors l e a d t o b e t t e r t e a m performance & collective satisfaction… AUTONOMY CONNECTION EXCELLENCE DIVERSITY

37. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…

38. #ndclondon / #CultureACED / @DocOnDev AUTONOMY • Doers Decide • Simple Rules / Guidelines • High Fluidity • Accountable to Team

40. #ndclondon / #CultureACED / @DocOnDev CONNECTION • Start with Why • Decentralized Communication • Easy Access to Information • Listening to Customer

42. #ndclondon / #CultureACED / @DocOnDev EXCELLENCE • Know the Goal • See Progress • Adequately Challenged • Learning Organization

44. #ndclondon / #CultureACED / @DocOnDev DIVERSITY • Diversity of Thought • Cross-Disciplined Teams • Parallel Thinking • Define “Culture Fit”

46. #ndclondon / #CultureACED / @DocOnDev Comments or Questions? AUTONOMY CONNECTION EXCELLENCE DIVERSITY

47. #ndclondon / #CultureACED / @DocOnDev Doc Norton, CEO doc@wearecto2.com @DocOnDev #ndclondon / #CultureACE / @DocOnDev thank you!

48. #ndclondon / #CultureACED / @DocOnDev The building blocks of a knowledge work culture

49. #ndclondon / #CultureACED / @DocOnDev • “Drive” by Daniel Pink - http://amzn.to/1LWkKhI • “Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1 • “Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq • “Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9 • “The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ • “Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX • “Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy • “The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus • “Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ • “Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ • Job Characteristic Theory - https://en.wikipedia.org/wiki/ Job_characteristic_theory • Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory • ERG Theory - https://en.wikipedia.org/wiki/ERG_theory • Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory • Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y • Deming’s Key principles - https://en.wikipedia.org/wiki/ W._Edwards_Deming#Key_principles • Self-determination Theory - https://en.wikipedia.org/wiki/Self- determination_theory • Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem • Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/ Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf • Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why- incentive-plans-cannot-work • Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http:// courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf • NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html Reference Material

50. #ndclondon / #CultureACED / @DocOnDev • Happy Boy - https://pixabay.com/ static/uploads/photo/ 2013/11/24/11/27/ people-217246_640.jpg • Cookies - https://pixabay.com/static/ uploads/photo/2010/12/13/09/51/ cookies-1805_640.jpg • Sad Boy - https://pixabay.com/static/ uploads/photo/2013/11/24/11/27/ sad-217252_640.jpg • Money - https://www.flickr.com/ photos/epsos/8463683689/sizes/l • Compass and Map - https:// www.flickr.com/photos/calsidyrose/ 4925267732/sizes/l images