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A Practical Guide to Cynefin

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The world as we know it is growing more complex. As we automate away those things that can be easily repeated, we leave ourselves with ever more challenging work. The way we've worked in the past won't necessarily work for today's problems¦ or will it? Join Diane and Doc as they explore dimensions of complexity in software development and look at how teams and leaders might adjust their behaviors (and the software they create) based on the complexity of the problem at hand.

This hands-on, interactive workshop will provide a practical introduction to Cynefin (a sense-making framework for complexity) and show how it applies to the work we do every day as creators of software. You'll map your own work to Cynefin and learn about applicable management styles and optimal team interactions for each of the Cynefin contexts.

Published in: Leadership & Management

A Practical Guide to Cynefin

  1. 1. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 Presentedat#lascot16 A PRACTICAL GUIDE TO CYNEFIN
  2. 2. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 DECISION MAKING
  3. 3. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 MOST DIFFICULT DECISION THIS WEEK
  4. 4. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 STARTING A DISTILLERY
  5. 5. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 HIPSTER
  6. 6. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 DECISION MAPPING
  7. 7. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 DECISIONS TO MAKE YEARLY Mission Critical? Someoneknows butIdon’t? Interesting? Risky? Frightening?
  8. 8. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 DECISIONS TO MAKE MONTHLY NearFuture? Operational Needs? Challenging? ThingsToTry?
  9. 9. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 DECISIONS TO MAKE DAILY VariableWork? WhoYouGonna Call? RoutineWork? Incidents?
  10. 10. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 DECISIONS TO MAKE ATYPICALLY Unexpected? Distractions? Exciting? Emergency?
  11. 11. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 – GEORGE BOX “Essentially,all modelsare wrong,but someare useful.”
  12. 12. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 MAPPING YOUR DECISIONS EVERYBODY KNOWS NEED AN EXPERT SOLUTION EMERGENT OUT OF CONTROL
  13. 13. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 MAPPING YOUR DECISIONS EVERYBODY KNOWS NEED AN EXPERT SOLUTION EMERGENT OUT OF CONTROL Useadifferentcolorstickie. Writedownafewadjectivesthatdescribethiscorner.
  14. 14. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 MAPPING YOUR DECISIONS EVERYBODY KNOWS NEED AN EXPERT SOLUTION EMERGENT OUT OF CONTROL Useadifferentcolorstickie. Writedownafewadjectivesthatdescribethiscorner.
  15. 15. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 MAPPING YOUR DECISIONS EVERYBODY KNOWS NEED AN EXPERT SOLUTION EMERGENT OUT OF CONTROL Useadifferentcolorstickie. Writedownafewadjectivesthatdescribethiscorner.
  16. 16. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 MAPPING YOUR DECISIONS EVERYBODY KNOWS NEED AN EXPERT SOLUTION EMERGENT OUT OF CONTROL Useadifferentcolorstickie. Writedownafewadjectivesthatdescribethiscorner.
  17. 17. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN EVERYBODY KNOWS NEED AN EXPERT SOLUTION EMERGENT OUT OF CONTROL SensemakingFramework
  18. 18. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN EVERYBODY KNOWS NEED AN EXPERT SOLUTION EMERGENT OUT OF CONTROL SensemakingFramework OBVIOUS COMPLICATEDCOMPLEX CHAOTIC
  19. 19. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN OBVIOUS COMPLICATEDCOMPLEX CHAOTIC
  20. 20. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN OBVIOUS COMPLICATEDCOMPLEX CHAOTIC Whatkindoforganizationalstructuredoyou wanttohaveineachdomain? ORG STRUCTURECentral Distributed
  21. 21. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN OBVIOUS COMPLICATEDCOMPLEX CHAOTIC Whatkindofleaderdoyouwanttohave(orbe) ineachdomain? AUTHORITYCommand Facilitation
  22. 22. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN & LEADERSHIP OBVIOUS COMPLICATEDCOMPLEX CHAOTIC Coordination CollaborationFacilitation Command
  23. 23. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 LEADERSHIP / ORG STRUCTURE Central Distributed Command FacilitationORG STRUCTURE AUTHORITY OBVIOUS COMPLI- CATED COMPLEXCHAOTIC
  24. 24. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN OBVIOUS COMPLICATEDCOMPLEX CHAOTIC Whatmotivatesineachdomain? MOTIVATIONExtrinsic Intrinsic
  25. 25. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 GAMES FOR FUN
  26. 26. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 REWARDS FOR SUCCESS
  27. 27. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 REWARDS TAKEN AWAY
  28. 28. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 FINANCIAL INCENTIVES
  29. 29. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CHOICE INCENTIVES
  30. 30. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 MOTIVATION IntrinsicMOTIVATION OBVIOUS COMPLI- CATED COMPLEXCHAOTIC Extrinsic
  31. 31. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 ORGANIZATIONAL PATTERNS Extrinsic IntrinsicMOTIVATION OBVIOUS COMPLI- CATED COMPLEXCHAOTIC Central Distributed Command FacilitationORG STRUCTURE AUTHORITY
  32. 32. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 A TIME WHEN THINGS DIDN’T GO WELL
  33. 33. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 ● Whatdomainwereyouin? ● Whatleadershipstyles wereinuse? ● Howweredecisionsbeing made? A TIME WHEN THINGS DIDN’T GO WELL Had you applied what you now know about the domain, how might it have turnedout?
  34. 34. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 RESOURCES END OF DAY 1 https://hbr.org/2007/11/a-leaders-framework-for-decision-making
  35. 35. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 RESOURCES “Drive” by Daniel Pink - http://amzn.to/1LWkKhI “Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1 “Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq “Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9 “The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ “Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX “Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy “The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus “Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ “Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ Job Characteristic Theory - https://en.wikipedia.org/wiki/ Job_characteristic_theory Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory ERG Theory - https://en.wikipedia.org/wiki/ERG_theory Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y Deming’s Key principles - https://en.wikipedia.org/wiki/ W._Edwards_Deming#Key_principles Self-determination Theory - https://en.wikipedia.org/wiki/Self- determination_theory Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/ Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why- incentive-plans-cannot-work Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http:// courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html How Diversity Makes Us Smarter - http://www.scientificamerican.com/ article/how-diversity-makes-us-smarter/ Characteristics of Knowledge Work - http://www.whatsbestnext.com/ 2012/02/6-characteristics-of-knowledge-work/ Drucker on Knowledge Workers - http://www.forschungsnetzwerk.at/ downloadpub/knowledge_workers_the_biggest_challenge.pdf
  36. 36. THANK YOU! DIANE ZAJAC-WOODIE DIANE@PRAXISFLOW.COM @AGILESQUIRREL DOC NORTON DOC.NORTON@PRAXISFLOW.COM @DOCONDEV
  37. 37. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 Presentedat#lascot16 A PRACTICAL GUIDE TO CYNEFIN

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