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Using Personas to Improve User Experience

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Using Personas to Improve User Experience

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February 27, 2013
Using Personas
to Improve your User Experience
February 27, 2013
Hi!
!
My Name is Boriss
I’m on the Mozilla User Experience Team
February 27, 2013
Our focus is on how Mozilla’s products and services
are perceived, learned, and used
February 27, 2013
tl;dr: User experience is a back and forth process
between:
1. The needs of users
2. Innovation based on those needs
February 27, 2013
If only the users’ current needs are considered...
!
“We ask users what they want and we’ll
build that.”
February 27, 2013
Ask users what they want and then build it?
Cool, let’s do that!
except....
Ad

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Using Personas to Improve User Experience

  • 1. February 27, 2013 Using Personas to Improve your User Experience
  • 2. February 27, 2013 Hi! ! My Name is Boriss I’m on the Mozilla User Experience Team
  • 3. February 27, 2013 Our focus is on how Mozilla’s products and services are perceived, learned, and used
  • 4. February 27, 2013 tl;dr: User experience is a back and forth process between: 1. The needs of users 2. Innovation based on those needs
  • 5. February 27, 2013 If only the users’ current needs are considered... ! “We ask users what they want and we’ll build that.”
  • 6. February 27, 2013 Ask users what they want and then build it? Cool, let’s do that! except....
  • 7. This only addresses current problems, so your solutions will be limited to current problems
  • 8. Users are experts in what bothers them, but not why it bothers them nor what the solution is !
  • 9. “If I’d asked my customers what they wanted, they’d have said a faster horse.” ! - attributed to Henry Ford, but who knows
  • 10. Can lead to just “averaging” needs: building to fix individual problems rather than with an overall vision of the product !
  • 11. February 27, 2013 Grey “What’s your favorite color?”
  • 12. February 27, 2013 Ok, so how do we build products real user needs?
  • 13. February 27, 2013 First, know your users. • What are they trying to accomplish? ! • What are their metrics of success? Productivity, creativity, accomplishment, better communication, fun? ! • Oh, and... who are they?
  • 14. February 27, 2013 A common problem app developers face is unknowingly designing for: • Their features and capabilities • Themselves • Everyone • Their mom
  • 15. February 27, 2013 To avoid falling in this trap, create a persona! ! Personas are fictional, archetypal users that represent the needs of larger groups of users
  • 16. February 27, 2013 To avoid falling in this trap, create a persona! ! They act as ‘stand-ins’ for real users and help guide decisions about functionality and design
  • 17. February 27, 2013 ! Personas have specific attributes as people and needs as users. They should be “real” enough to talk about and design for !
  • 18. February 27, 2013 Personas are useful for: ! Giving the team a shared point of reference for design (much better than everyone’s mom)
  • 19. February 27, 2013 Personas are useful for: ! Tying the usage and design of the product to real human needs, not just features
  • 20. February 27, 2013 Personas are useful for: ! Focusing the scope of design on particular kinds of users, rather than “all users”