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2013 post expo 2013 vienna capgemini involvement - moderation - speech - rain center - dirk palder

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PostExpo 2013 program with Capgemini Consulting involvement.
Dirk Palder
Head Postal Services
and Member of the global Distribution Leadership Team

Innovation - Transformation - Postal Services 3.0

Published in: Business
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2013 post expo 2013 vienna capgemini involvement - moderation - speech - rain center - dirk palder

  1. 1. www.postexpo.com FINAL PROGRAMME including World Postal Business Forum in association with Delivering the future of postal technology 1 / 2 / 3 OCTOBER 2013 VIENNA, AUSTRIA
  2. 2. World Postal Business Forum Organised by the Universal Postal Union Organised by the Universal Postal Union WORLD POSTAL BUSINESS FORUM The theme for the 2013 programme is New World: New Ways – succeeding in the rapidly evolving postal landscape. Day 1 – Tuesday 1 October 09:30 - 12:30 - CEO Forum Postal companies in the current decade are facing a major imperative: to change their businesses to fit the environment of the current decade. In the traditional CEO Forum, chief executives from around the world will inform and engage the audience on how their companies are responding to this challenge, for success now and in the future. Moderator: Dirk Palder, head Global Postal Services, Capgemini 09:30 - 09:40 Introduction 09:40 - Dr Georg Polzl, CEO, Austrian Post, Austria 10:00 - Bishar Hussein, Director General, Universal Postal Union, Switzerland 10:20 - Herna Verhagen, CEO, PostNL, Netherlands 10:40 - 10:55 Q&A 10:55 - 11:15 Break 11:15 - Dr Wolfgang Baier, group CEO, Singapore Post, Singapore 11:35 - Frank Marthaler, CEO, Swiss Post Solutions, Switzerland 11:55 - Tomás Drucker, CEO, Slovenska Posta, Slovakia 12:15 - 12:30 Q&A 12:30 - 14:00 Lunch 14:00 - 15:30 - Postal sector research, trends and analysis In an increasingly competitive, complex and uncertain postal landscape, decision makers need to be able to draw on high-quality, reliable current and original research on which to base their critical decisions and frame their companies’ strategies. In this session, original research and analysis will be presented on several aspects of the postal sector. Moderator: Ingemar Persson, consultant, Sweden 14:00 - Conquering the headwinds Luis Jimenez, managing director, Luis Jimenez Consulting, USA 14:20 - Re-basing our understanding of postal needs. What do small business users really want from postal providers? Nikolaus Scholz, chief marketing and strategy officer, Neopost France, France 14:40 - Big postal data-mining for gold Murray Buchanan, director, Economic and Regulatory Affairs, Universal Postal Union, Switzerland 15:00 - 15:30 Q&A 15:30 - 15:50 Break 15:50 - 17:30 - Transformation – building new operating models for the new environment Postal companies are changing their operating models to suit the environment of the current decade. In the process, major transformation is taking place in delivery models, services, streamlining operations, customer responsiveness and organisational structures – not forgetting what is required to succeed in the next decade. Moderator: Marten Buettner, head of division Global Mail, LKE Group, Germany 15:50 - Digital transformation – unlocking potential and growing profitability in postal markets Dirk Palder, head Global Postal Services, Capgemini 16:10 - Barbarians at the concert David Williams, inspector general, US Postal Service Office of Inspector General, USA 16:30 - Profitable growth in the digital age – unleash your potential Gustav Baldinger, head Strategy and Operations, PriceWaterhouseCoopers, Switzerland 16:50 - A two-brand strategy to diversify and enhance services Walter Hitziger, Management Board member, Austrian Post, Austria 17:10 - 17:30 Q&A 02 // www.postexpo.com
  3. 3. Explore the Power of Customer Experience! ? ow? H ow H
  4. 4. Visit our 60-min-RAIN Sessions* with experts you need: Every day at: Empowering the social front office Empowering the social front office for Postal Service for Postal Service Patrick Heinen, Principal Sales Engineer Patrick Heinen, Principal Sales Engineer Salesforce Salesforce 11:30 14:30 Design worldclass customer Design worldclass customer experience experience 16:00 Jens Roeper, Managing Partner Munich Jens Roeper, Managing Partner Munich designit designit at 10:00 on Day 3 at 10:00 on Day 3 * RAIN means RApid INnovation – a workshop concept of Capgemini to accelerate innovative ideas and solutions in collaboration with the client. Reinventing the post – Reinventing the post – The future of outlets The future of outlets Dirk Palder, Global Head of Postal Services Palder, Global Head of Postal Services Dirk Capgemini Capgemini ertt 4 r 4 Schub e Schub oom om , Ro R Area e Area , renc fferenc e Con e Con
  5. 5. Conference - at a glance 1 Introduction by Bishar A. Hussein Director General, Universal Postal Union 2-4 World Postal Business Forum Organised by the Universal Postal Union New world: new ways – succeeding in the rapidly evolving postal landscape Transformation – building new operating models for the new environment 09:30 - 12:30 Digital communication: impacts on the postal sector and opportunities for posts Driving productivity growth to increase competitiveness and profitability 15:30 - 17:15 New business for new markets – unlocking potential for posts and their partners 09:30 - 12:30 Harnessing technologies for fast-track transformation and business growth 09:30 - 12:30 5 - 15 Postal sector research, trends and analysis 14:00 - 15:15 Day 3 CEO Forum 15:50 - 17:30 Day 2 09:30 - 12:30 14:00 - 15:30 Day 1 Sustainability for the postal world Operations and Technology Conference 09:30 - 17:00 E-commerce and parcels – opportunities to be part of this fast-growing market Innovation in operations – new ways to handle and sort mail and parcels more efficiently Improving postal logistics – using new technology developments and solutions 09:30 - 12:30 Harnessing technologies for fast-track transformation and business growth 09:30 - 12:30 23 New revenue streams: diversifying to grow and explore new opportunities 14:00 - 17:30 Day 3 Rediscovering post offices – the re-emergence of retail, banking and financial services 09:30 - 12:00 Day 2 14:00 - 17:00 13:30 - 17:30 Day 1 Sustainability for the postal world Reinventing the post - seminar Matthew Gunn UKIP Media & Events Ltd Abinger House, Church Street, Dorking, Surrey, RH4 1DF, UK Tel: +44 1306 743744 | Fax: +44 1306 877411 Email: matthew.gunn@ukipme.com Web: www.postexpo.com Monday 30 September: 10:00 - 17:00
  6. 6. WORLD POSTAL BUSINESS FORUM Organised by the Universal Postal Union The World Postal Business Forum at POST-EXPO 2013 NEW WORLD: NEW WAYS Succeeding in the rapidly evolving postal landscape As the postal landscape continues to evolve, the business too has to constantly move, reaffirm and redefine itself to meet the demands of a market that never sleeps. The need is ever present to adapt to new trends at an unprecedented pace. One area of many is understanding and defining opportunities in the digital space. For example, e-commerce can drive growth and raise revenues across the sector. It can create the need for different business models, delivery networks and efficient payment and parcel-return systems and processes. At the World Postal Business Forum, organised by the UPU, you will hear many experts in their fields speak on a range of critical issues. Chief executives from around the world will share their insights during the CEO Forum, on how their companies are responding to market challenges to succeed now and in the future. In other sessions, key speakers will identify the latest sector trends, new ways of ensuring sustainability and profitability through innovative solutions, and new business models, and will discuss how to respond to consumer preferences and unlock the potential for future growth. As we continue the UPU’s longstanding association with POST-EXPO, join the discussions and witness the latest postal innovations. Bishar A. Hussein Director General Universal Postal Union 01 // www.postexpo.com
  7. 7. Delivering the future of postal technology Matthew Gunn UKIP Media & Events Ltd Abinger House, Church Street, Dorking, Surrey, RH4 1DF, UK Tel: +44 1306 743744 | Fax: +44 1306 877411 Email: matthew.gunn@ukipme.com Web: www.postexpo.com Host sponsor Sponsors Media partners www.postexpo.com // 00

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