Partnering with Your State Workforce Agency to Hire Veterans: Employer Success Strategies
Partnering with Your Workforce Agency to Hire Veterans: Employer Success Strategies Wednesday, January 16, 2013Bob SimoneauDeputy Executive DirectorNational Association of State Workforce Agencies
NASWANational Association of State Workforce Agencies• ICESA (later NASWA) founded in 1937• Private non-profit organization• Represents Workforce agencies in all 50 states & 3 territories (DC, PR and Guam)• Use policy statements to work with – Congress – U.S. Department of Labor – Employers – Other organizations & partners
NASWA• NASWA is a non-profit association, representing state workforce agencies• NASWA is an organization of state administrators of unemployment insurance laws, employment services, training programs, employment statistics, and labor market information programs and other programs and services made available through the publicly-funded workforce system.
Publicly-funded Workforce System Operates at three government levels: Federal, State, and Local Federal Partner provides funding & sets program regulations, performance goals, and oversight. State Partner administers programs; provides systemic technological framework; and coordinates local outlets of services. Local Partners offer various mixes of program services in OneStop Centers (core, intensive, and training).
Publicly-funded Workforce System Primary Programs Unemployment Insurance (UI) Workforce Investment Act (WIA) Labor Market Information (LMI) Employment Service (ES) Veterans Employment Services A universal system with requirements to serve special pipelines of jobseekers, e.g. veterans, disabled, older adults, etc. Delivered through self-service technology and in One Stops Career Centers.
State Workforce Agencies• Check your State’s Website for More Information• Go to the NASWA Website www.naswa.org
Numbers of Participants served through the Publicly-funded Workforce System through June 30, 2012
Publicly-funded Workforce System:Unemployment Insurance (UI) Federal/State structure provides up to 26 week of benefits + possibly 13 weeks of extended benefits. Funded by federal and state taxes on employers Majority of state tax funds pay for benefits Additional weeks of benefits added by Congress as needed - current recession reached 99 weeks total duration States set and apply eligibility requirements States can request repayable loans to cover benefits during high unemployment periods Employers play an active role in the operation of the system
Publicly-funded Workforce System:Workforce Investment Act (WIA)• (WIA) supports various activities through local One-Stop Career Centers including: – Core Services – Intensive Services – Training Services• Most WIA funds are administered by Employer-led Local Workforce Investment Boards
Publicly-funded Workforce System:Labor Market Information (LMI) A core service is the provision of employment statistics information: Job vacancy listings; Information on job skills necessary to obtain the jobs; and, Information relating to local occupations in demand and the earnings and skill requirements for such occupations Must relate to local, regional and national labor market areas
Publicly-funded Workforce System:Employment Service (ES)• Primary function is to serve as a labor exchange intermediary• Funded by the Wagner-Peyser Act• In most states integrated with One-Stop Career Centers• Provides individuals with core employment and workforce information services – such as: job search assistance, workforce and economic information, skills assessments, career guidance, job matching and referrals, connection to other program services, and recruitment services to employers.
Publicly-funded Workforce System:BUSINESS SERVICES• State Workforce Agencies offer specialized Services to Businesses – Rapid Response • Downsizing Businesses, LMI, Info on tax credits, etc. – Recruiting and Hiring Connections • Veterans Services, WIA, state job banks, job fairs • Special or personalized account representatives – Worker Training • Connecting businesses to customized training providers – Employer Workshops or Presentations
Publicly-funded Workforce System:BUSINESS SERVICES• Services Most Frequently Offered to Businesses by State Workforce Agencies• From 2010 NASWA Survey• Chart on Next Slide
Not offered Some 1-stopsGeneral services/tools Most / all 1-stops Rapid Response for businesses downsizing, closing Educating businesses about employment tax credits (e.g., WOTC) General Labor Market Info Labor Market Info tailored to specific location, industry Assistance working with state or local economic developers Help with Unemployment Insurance issues (e.g., tax, appeals) Employer Advisory Councils/Committees Help with other government agencies (e.g., Labor, Natural… Help establishing apprenticeships Industry Advisory Councils/Committees Workshops: general HR issues Help developing employee handbooks Workshops: special/timely topics (e.g., identity theft protection) Workshops: employment law Free continuing edu credits/units for workshops 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent of states responding (n=34)
Publicly-funded Workforce System:Veterans Employment Services• LVERs – Local Veterans Employment Representatives• DVOPs – Disabled Veteran Outreach Program Representatives• Priority of Service for Veterans
TAX CREDITS• Work Opportunity Tax Credits for Veterans – Extended through December 31, 2013 – Tax credit of up to $5,600 for hiring veterans • who have been looking for a job for more than six months – Tax credit of up $2,400 for hiring veterans • who are unemployed for more than 4 weeks, but less than 6 months – Tax credit of up to $9,600 for hiring veterans • with service-connected disabilities who have been looking for a job for more than six months.
Tax Credits and Hiring Incentives• Some States provide State Tax Credits for Hiring Veterans• Some States provide other incentives for employers to hire veteransCheck with your State Workforce Agency or Local One-Stop Career Center
Hiring Vets: Successful RPO with theGeorgia Department of Labor
2012 Georgia Snapshot 9th largest state with 9.8 million residents Over 700,000 veterans in Georgia Almost 60,000 veterans served by GDOL via 47 career centers and www.dol.state.ga.usHome to major corporations
Georgia Department of Labor Mission Providing customized workforce solutions through technology, dedicated staff, and collaboration. Vision: EMPLOY GEORGIA!
Customized Workforce Solutions through Technology Job announcements w/wo screening Automated vets preference Weekly blast of job announcements to vets Data mining
LMI 101 and Data Mining(Two Days for Extreme Data Users)
Customized Workforce Solutions through Dedicated Staff Customized prescreening/assessment/ testing/referral on employer qualifications Follow up after hire Vet and business roundtable Soft skills training
GeorgiaBEST1. Discipline and Character2. Punctuality3. Teamwork4. Professional Image5. Self-Management and Time-Management6. Oral and Written Skills7. Attitude and Respect8. Responsibility9. Career Research10.Productivity
Customized Workforce Solutions through Collaboration SWAT – Special Workforce Assistance Team Reverse job fairs with Chamber of Commerce Statewide and local vet expos Roosevelt Warm Springs Wounded Warriors Economic development
Average UI Claims Duration Georgia and US 2007 – 2011In thousands
For More Information:Ann ShirraDirector, Employment ServicesGeorgia Department of Laborann.email@example.com
Texas Workforce CommissionOverview• Almost 150,000 veterans served last year• By more than 200 offices and www.WorkInTexas.comStandard Services• Talent recruitment & acquisition• Labor market analysis• Job/Career Fairs & Hiring Events • “Hiring Red White & You”Veteran-Specific• 2-day Veteran Hold• Veteran-only job postings• Flagging veterans• Automatic job match notifications
Texas Workforce CommissionWorkforce Investment Boards - Business Services Groups • www.twc.state.tx.us/dirs/wdbs/wdbweb.htmlCollege Credit for Heroes • www.texasworkforce.org/ccfhSkills For Veterans • www.twc.state.tx.us/svcs/funds/skills-veterans-initiative-program-overview.htmlWOTC Veteran tax credits • www.twc.state.tx.us/svcs/wotc/work-opportunity-tax-credit.htmlUCX Demonstration Grant
Partnering with Your StateWorkforce Agency to Hire Veterans: Employer Success Strategies Dennis Petrie Deputy Director Workforce Services Branch Dennis.Petrie@edd.ca.gov
EDD Employer OutreachEDD currently has 81 Local Veterans’ Employment Representatives (LVER)throughout the state whose primary responsibilities are: Market the advantages of hiring veterans to employers and employer groups Promote job seeking veterans for their highly marketable skills and experience Serve as advocates for veterans with business, industry, and other community based organizations Recruit employers for job and career fairs, and outreach activities Coordinate with unions, apprenticeship programs, and business organizations to promote employment and training for veterans Inform federal contractors of their responsibility to recruit and retrain qualified veterans Promote credentialing and licensing opportunities for veterans
Case Study: Veterans Academy New approach of providing services to veterans Proven to be extremely successful: 90% of the graduates entered employment Ten workshops conducted over a period of five weeks Train veterans to use the latest job search technologies available Assist veterans in developing effective résumés and cover letters Improve interviewing skills Encourage veterans to assess and apply transferable skills Empower veterans through self-confidence training Develop techniques for maintaining employment through labor market research Teach veterans appropriate dress and business etiquette
KAISER STATE HIRED IN KITCHEN VANGUARD GOV’TPERMANENTE INDEPENDENT FARM HAWAII REMODELING SECURITY CONTRACT I.T. JOB IN SECURITY SECURITY REAL DISNEY HOME CONSTRUCTION LAS VEGAS GUARD GUARD ESTATE STUDIOS DEPOT
Case Study: VONS Job Preparation AcademyEmployer’s Challenges No central point of contact to display job openings Many applicants lacked softs skills necessary to succeed in their work environment (tardiness, communication skills, unable to follow directions, etc.) Unable to identify veteransProcesses Developed A series of intensive workshops to address résumé preparation, soft skills, how to complete online Vons application, interviewing techniques/role play, presentations by Vons recruiters Five-day curriculum Priority to veterans and their families At the completion: “certificate of completion”, a Work Opportunity Tax Credit (WOTC) form and a referral to Vons or other employers Academies are held quarterly
Case Study: VONS Job Preparation AcademySuccesses Led to the inclusion of other employers into the process To date, 145 veterans and other job seekers have graduated from the Academy As the middle of 2012, 17 veterans hired by Vons alone, and 10 by other employers Wages range from $12.00 to $23.00 per hour Feedback from academy graduates indicates that the academy contributed to their employment and has definitely made them a better job candidate Feedback from VONS is that the Academy has been very successful in providing them with more qualified applicants EDD’s priority to veterans allowed VONS to reach their hiring goals for their Veteran Hiring Initiative VONS plan to roll our pilot project nationwide
Case Study: Hospitality Job Preparation Academy EDD joined forces with Portfolio Hotels and Resorts, which operates the Radisson, Doubletree and Sheraton Hotels in the LAX area. To prepare veterans to successfully compete for vacancies in the hospitality industry Three week – nine day curriculum – 20 participating veterans Added sessions : Hospitality industry résumé/skills transference online application Introduction to hospitality workplace environment Overview of hotel departments by panel of department managers Hospitality workplace culture session by Hotel Human Resources Manager Results Portfolio Hotel and Resorts employed 7 out of 20 The rest gained the knowledge and confidence to seek employment with other hotels.A Mini-Job Fair immediately follows each of the Academies Graduation ceremony The Academies described are currently in place in the Los Angeles-Ventura area
Case Study: Veterans Network (VetNET) Professionally facilitated series of workshops designed for veterans in career transition To educate veterans about the tools they need to compete in today’s job market, increase their career opportunities and professional networks and stay engaged in the job search process A collaboration between EDD and local employers throughout the Northern California region 8 modules (one per week) on networking, résumé writing, interviewing techniques and a 30 to 60-second personal introduction Employers participate in 3 of the 8 modules Includes 3 fundamental components: attendee networking local employer, EDD and partner staff presentations participation by the veterans Success is directly tied to the involvement of regional employer representatives who share their expertise and professional feedbackThe VetNET Forums are currently operational in many areas of Northern California
Successful Results New Horizons Computer Learning Center Anaheim, CA Category: Private, Small Business (under 100 employees) The world’s largest independent Information Technology training company Within one year, hired 12 highly qualified veterans including two disabled veterans as IT instructors and educational advisors Company collaborate with EDD in finding qualified veterans to fill open IT positions With the assistance of EDD veteran representatives, some qualified applicants were hire on the spotNew Horizons is an inspiration to all employers because the company is a true example of supporters of our American Heroes.
Successful Results BNSF Railway, San Bernardino, CA Category: Private, Large Business (100 or more employees) One of the largest North American rail networks Partnered with the Transition Assistance Program (TAP) and Army Career Alumni Program (ACAP) to recruit veterans Participate in the EDD job fairs to recruit veterans case managed by the EDD under the Veterans Intensive Program In California, 71 veterans were hired within one year BNSF dedicates several staff members that are solely dedicated to recruiting veterans.BNSF is committed to the hiring of qualified veterans in numerous ways and has a long standing tradition of hiring veterans.