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Horecava 2014 - Hospitality in Health - 16JAN HEALTH&CARE

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Tijdens de Horecava 2014 verzorgt Nico twee sessies waarin hij samen met drie experts ingaat op de pijlers FOOD(WASTE) en HEALTH & CARE als onderdeel van The Agenda of the Future. Nico is eigenaar van Hospitality in Health en hij schrijft over Health Cuisine. Zijn boek ‘From Farm to Fork in Twente’ kwam vorig jaar uit, en in de lente van 2014 volgt de tweede, ‘From Farm to Fork in Amsterdam’, met daarin 8 Topchefs die lekker & gezond koken met streekproducten uit alle 12 provincies.

Donderdag 16 JAN: in deze sessie belicht Nico goede voorbeelden van gastvrije ziekenhuizen in Azië, het Midden Oosten, Europa en Amerika, en geeft hij tips uit het Hospitality in Health artikel ‘Getting Hospitality in Hospitals right’ dat gepubliceerd werd door Informa Life Sciences Magazines in Dubai. In een podiumgesprek met Evert Jan Bos van VNU Exhibitions, die in mei de vakbeurs ‘Welkom in de Zorg’ organiseert, belicht het duo de toekomst en goede voorbeelden van ‘gastvrijheid in de zorg’ in Nederland.

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Horecava 2014 - Hospitality in Health - 16JAN HEALTH&CARE

  1. 1. © THE AGENDA FOR THE FUTURE @nicodingemans #healthcuisine met Evert Jan Bos VNU Exhibitions
  2. 2. © THE AGENDA FOR THE FUTURE
  3. 3. © THE AGENDA FOR THE FUTURE
  4. 4. © THE AGENDA FOR THE FUTURE Even voorstellen.. Hotel Management School Leeuwarden '97 10 JAAR HOTELS Sheraton & Hyatt Hilton Antwerp Hilton Atlanta & Towers The Grand Hotel Mövenpick Media City Hilton Schiphol Airport Indonesië België Amerika Rode Zee Caïro Amsterdam 7 JAAR HOSPITALITY CONSULTANT voor Hotels & Resorts & Healthcare in het Midden Oosten & Europa Nico Dingemans
  5. 5. © THE AGENDA FOR THE FUTURE SPANJE THAILAND CHINA
  6. 6. © THE AGENDA FOR THE FUTURE Publicaties
  7. 7. © THE AGENDA FOR THE FUTURE Topsport & Topgastronomie SVH Meesterkok Michel van Riswijk
  8. 8. © THE AGENDA FOR THE FUTURE OPLEIDING Health Cuisine lessen onderdeel geworden van Cas Spijkers Academie Twente GEZONDE GASTRONOMIE Eten van dichtbij, Eten met de seizoenen, Topsport & Topgastronomie
  9. 9. © THE AGENDA FOR THE FUTURE fotoshoots 5 november, 2012 De Cas Spijkers Academie Twente
  10. 10. © THE AGENDA FOR THE FUTURE 1ste Health Cuisine les Serious Request week boeklancering 12/12/12 De Cas Spijkers Academie Twente
  11. 11. © THE AGENDA FOR THE FUTURE 2de les, 26 februari 2013 3de les, 19 november 2013
  12. 12. © THE AGENDA FOR THE FUTURE PRIMEUR IN NEDERLAND Health Cuisine diner op dinsdag 4 maart, 2014
  13. 13. © THE AGENDA FOR THE FUTURE Health Cuisine essentials start with education, and is perfected by professionals.
  14. 14. © THE AGENDA FOR THE FUTURE 8 Topchefs die gezond & lekker koken met ambachtelijke streekproducten uit alle 12 prachtige provincies van Nederland. – met low food miles, head-to-tail, tegen food waste, duurzame vis &veeteelt – foto: www.bolenius-restaurant.nl
  15. 15. © THE AGENDA FOR THE FUTURE
  16. 16. © THE AGENDA FOR THE FUTURE TRANSFERABLE HOSPITALITY SERVICES Guest Relations Front Desk, Concierge, Hospitality Lounge Food & Beverages, Catering Health Cuisine, Restaurants, Kitchens Rooms Management Housekeeping, Public Area's, Hygiene, Safety Wellness, Recreation & Tenant Services Spa Centers, Internet, Shops, Security but also... HR, Training, Engineering, IT, Business Development & Strategy, (e)Marketing, Revenue Management etc
  17. 17. © THE AGENDA FOR THE FUTURE FROM Facility Management TO Hospitality Management (traditional) (value innovation, blue ocean) Patient = Customer/Case Managing Facilities 1-dimensional Logistics-based External results only No-value innovation Not marketable Basic Expectation Cost & Efficiency based only Low Impact on Patient Experience Patient = Guest Experience Management Multi-dimensional Service Culture-based Internal & External results Value Innovation Marketable Exceeding Expectations Incremental Revenue High Impact on Patient Experience
  18. 18. © THE AGENDA FOR THE FUTURE
  19. 19. © THE AGENDA FOR THE FUTURE BEST PRACTICES Hospitality in Health 1. Royale Hayat & Banyan Tree, KUWAIT 2. Cleveland Clinic & Rosewood, ABU DHABI 3. Bumrungrad Hospital, THAILAND 4. Henry Ford Hospital, USA 5. Mayo Clinic, USA 6. SHA, SPAIN
  20. 20. © THE AGENDA FOR THE FUTURE KUWAIT – HOSPITAL & SPA PARTNERSHIP
  21. 21. © THE AGENDA FOR THE FUTURE U.A.E. - MEDICAL TOURISM HOTEL & HOSPITAL
  22. 22. © THE AGENDA FOR THE FUTURE BANGKOK TOP 10 WORLD MEDICAL DESTINATION (Newsweek)
  23. 23. © THE AGENDA FOR THE FUTURE
  24. 24. © THE AGENDA FOR THE FUTURE
  25. 25. © THE AGENDA FOR THE FUTURE
  26. 26. © THE AGENDA FOR THE FUTURE
  27. 27. © THE AGENDA FOR THE FUTURE WHY MAYO AND MARRIOTT ARE DEEPLY CONNECTED
  28. 28. © THE AGENDA FOR THE FUTURE SPAIN BEST MEDICAL SPA
  29. 29. © THE AGENDA FOR THE FUTURE Scandic Sanadome Nijmegen Spa Hotel Meeting Spa Cuisine
  30. 30. © THE AGENDA FOR THE FUTURE PODIUMGESPREK OVER. . . GASTVRIJHEID IN DE ZORG IN NEDERLAND
  31. 31. © THE AGENDA FOR THE FUTURE Even voorstellen.. PROJECT MANAGER VNU EXHIBITIONS WELKOM IN DE ZORG 14 & 15 MEI UITGESPROKEN OVER GASTVRIJHEID IN DE ZORG EN DAAROM HIER... Evert Jan Bos
  32. 32. © THE AGENDA FOR THE FUTURE Evert Jan over... ZIEKENHUIZEN & ZORGINSTELLINGEN DIE HET WEL GOED DOEN IN NEDERLAND WELKOM IN DE ZORG
  33. 33. © THE AGENDA FOR THE FUTURE WWW.WELKOMINDEZORG.NL
  34. 34. © THE AGENDA FOR THE FUTURE Hoteliers are masters in branding & service standards, envision the potential for HealthCare providers...
  35. 35. © THE AGENDA FOR THE FUTURE Thanks for listening! www.hospitalityinhealth.com @nicodingemans #healthcuisine

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