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Sage CRM CTI framework

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Greytrix Sage CRM CTI Framework integrates the enterprise customer database with your computer telephony systems to provide prompt customer response. The Sage CRM CTI Framework is a flexible open ended infrastructure that is applied on top of Sage CRM to allow for a customizable and extendible CTI integrated system. Explore the possibilities of a single integrated console allowing enterprises to leverage existing Sage CRM technology, thereby mapping your business process with your telephone lifecycle.

Operational benefits of Sage CRM CTI Framework:
1. Save crucial time of service agents and shorten response time
2. Flexible open ended infrastructure for easy customization and is scalable with your Sage CRM.
3. Boost employee productivity
4. Reduce costs
5. Improve after call work
6. Better uniformity in documentation and analytics

Know more about the product –http://www.greytrix.com/product/sage-crm-add-ons/sage-crm-cti-framework

For more information on Greytrix Business Manager, write to us at crmproducts@greytrix.com

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Sage CRM CTI framework

  1. 1. Sage CRM CTI Framework Greytrix reserves all rights including the rights of disposal and passing on to third parties 1
  2. 2. 16+ years in Business with Sage 350+ Business Partners World wide 200+ Sage Developers & Consultants 15+ Countries Representation 15+ Sage Solutions Representation 50+ IP Products 500 + Large & Medium Enterprise Customers in India Sage Master Distributor in India 2,00,000+ Hits on Website/ blog last year ABOUT US 3 TOP Global Sage Development Partner Awards 3 TOP Sage Gold, Platinum and Premier Reselling Partner – India Awards 16+ Years of Profitable & Debt free Business 2
  3. 3. Greytrix reserves all rights including the rights of disposal and passing on to third parties 3 “At Greytrix, we help customers reduce risk, operational costs, increase profitability and improve customer services through the provision of business management software and professional services” …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. Sage CRM – Add-on Modules End User Applications CRM Business Manager CRM Project Manager CRM Contract Manager CRM Resource Planner CRM Budget Manager CRM Event Manager CRM Custom Mail Merge CRM Social media Manager CRM Mobile Service Signature Frameworks Diagnostics CRM CTI Framework CRM De-dupe Wizard CRM Log Wizard CRM Customization Scanner CRM Performance Wizard CRM Data Migration Wizard Product Link: http://www.greytrix.com/product/sage-crm-add-ons/sage-crm-cti-framework
  4. 4. Greytrix reserves all rights including the rights of disposal and passing on to third parties 4 Customer enters the info using IVR. The private branch exchange (PBX) distributes the call to telephony platform thereby routing the call to middleware. A middleware converts customer entries into key fields and passes to the CTI application on the computer screen of the service agent. Once the call is answered by the service agent, the customer info is auto populated on the key fields of the customer like name, telephone number, nature of the call etc. There is a provision of auto call back without manually punching in the phone number whenever the call drops from the customer side. The service agent makes notes of the call and save them into call logs, thereby easily moving onto the next call. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. Sage CRM - CTI Integration
  5. 5. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. 5 Greytrix reserves all rights including the rights of disposal and passing on to third parties Sage CRM CTI – Framework features The CRM CTI Framework is a flexible open ended infrastructure installed on Sage CRM platform to allow customisable and extendible CTI integrated system.  Telephony functionality can be customised to match internal business processes  Can use any custom pages, dlls, and 3rd party connections within Framework  All major protocols and switches are supported  Creation of background events as part of the call life cycle (e.g. create a com)  Capture and process communications throughout the entire call lifecycle  Customisable Caller Id matching algorithm=accurate Caller Id matching to database  Creation of 'hot button' features for heightened efficiency and turnaround time.  Audit trail of all call activity on each workstation. Product Link: http://www.greytrix.com/product/sage-crm-add-ons/sage-crm-cti-framework
  6. 6. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. 6 Greytrix reserves all rights including the rights of disposal and passing on to third parties Sage CRM CTI – Framework Benefits  Save crucial time of service agents and shorten response time  Boost employee productivity  Reduce costs  Improve after call work  Better uniformity in documentation and analytics Product Link: http://www.greytrix.com/product/sage-crm-add-ons/sage-crm-cti-framework
  7. 7. …………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….. 7 DEMO Sage CRM - CTI Framework Greytrix reserves all rights including the rights of disposal and passing on to third parties For a full Demo, write to us at crmproducts@greytrix.com Product Link: http://www.greytrix.com/product/sage-crm-add-ons/sage-crm-cti-framework
  8. 8. TENSIBILITYEX CUSTOMIZATION THIRD PARTY INTEGRATION IMPLEMENTATION & SUPPORT Customization provided by Greytrix PSG team at special Fixed Cost rates Integration with Third Party Products supported as per client needs. Implementation and Support Help provided directly by Greytrix at special requests. VALUE ADD 8
  9. 9. Contact Us crmproducts@greytrix.com Follow us on: http://www.greytrix.com/blogs/sagecrm/ http://www.greytrix.com/blogs/sagex3/ http://www.greytrix.com/blogs/sageaccpacerp http://www.greytrix.com/blogs/sagemas 9 http://www.greytrix.com/blogs/salesforce/ ……………… THANK YOU!

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