How Dimension Data's Contact Centre as-a-Service Has Helped Its Clients
What our clients are saying about
accelerate your ambition
Virgin Money is on a mission to make banking better by delivering customer-focused
innovation and exceptional levels of service. Its contact centres –
and its national store network – are powered by Contact Centre-as-a-Service,
creating a highly scalable customer management system that can flex in line
with business growth and changing customer demand.
Virgin Money, innovative UK bank focused on giving
customers a better deal.
Supporting better banking at
Contact Centre as a Service provides us with a state-of-
the-art solution to support us in our quest to
deliver better banking and excellent customer
service. Delivered via the cloud, it gives us flexibility
and scalability as we grow our business and the
ability to introduce new functionality when we
need it – secure in the knowledge that we will pay
only for the technology we use.
Sales & Marketing Director, Virgin Money
Contact Centre-as-a-Service has given TransUnion both operational flexibility and
customer focus. It has replaced a legacy technology infrastructure that would have
been expensive, if not impossible, to upgrade.
TransUnion, market leading credit bureau and related
financial information services provider.
Flexibility and customer focus for
The capital investment required to make this
change on our own would have been challenging.
With Dimension Data, we have achieved it with
almost no capital investment and no ongoing
fixed asset cost. Better yet, we now have a state-of-
the-art contact centre infrastructure and the
reassurance that it will remain state-of-the- art. We
have future- proofed our business for the
benefit of our customers.
Group Operations Executive, TransUnion
Contact Centre-as-a-Service has given TransUnion both operational
flexibility and customer focus. It has replaced a legacy technology
infrastructure that would have been expensive, if not impossible, to
Hollard, South Arica’s largest independent
Powering sales for
Dimension Data has delivered a fast track to
enhanced sales performance, dramatically lowered
our costs, and allowed us to achieve considerable
business change without commercial risk.
Head of Sales, Hollard
Contact Centre-as-a-Service is the foundation for Merchants’ client
operations across more than 2,000 contact centre seats, giving this
successful outsourcer the ability to scale its operation in-line with client
demand for seats and functionality. Since its implementation, Merchants
has achieved a 45% reduction in client IT delivery costs and a 15% margin
Merchants, pioneering outsourced customer
management and business process outsourcing
(BPO) services provider to a global client base.
Innovation and Growth for
We are now in the enviable position of being able to
offer technological innovation to our clients, without
having to make speculative investments in functionality
our clients may or may not adopt. In a nutshell, we
have achieved competitive advantage without
Managing Executive, Merchants, Middle East & Africa
Outsourced service provider, TMS, has established a state-of-the-art
contact centre in Milton Keynes, UK, in support of ambitious plans to grow
its business among continental Europe’s demanding financial services
businesses. The 300-seat centre is powered by Contact Centre-as-a-
Service and allows TMS to deliver the innovative services and flexible
pricing models today’s clients demand.
TSYS Managed Services, global service provider to
the world’s financial service industry.
Commercial Flexibility for
TSYS Managed Services (TMS)
We now have the technology, resources, and
infrastructure to pursue our European growth strategy
with a sustainable business model that allows us to
be customer responsive and commercially flexible.
Group Executive, TSYS Managed Services
Find out how Contact Centre-as-a-Service can secure
your customer management future
For more information, visit: www.dimensiondata.com/CCaaS