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Transforming under performing intranets... on a shoestring

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A presentation delivered at the 2014 Australian Intranets in Government conference in Canberra. Covers the rapidly-changing pace of technology and why keeping up is crucial for public sector professionals; the importance of engagement on workforce productivity; deploying an agile strikeforce to deliver quick wins; why rapid prototyping saves time and money; the importance of a social media policy on reducing risk; and tips for surviving your next intranet transition.

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Transforming under performing intranets... on a shoestring

  1. 1. Transforming underperforming intranets… On a @DarrenWhitelaw
  2. 2. Small scale models help avoid mistakes on big, expensive builds
  3. 3. The business of government is changing…
  4. 4. Jan Logan Jewellers 90 Collins St Melbourne VIC 3000 (03) 9650 9099 4.5 Yelp star rating Westpac Bank 360 Collins St Earn 5,000 bonus points – walk in now 12 Friends Like Tram 109 32 mins to Kew Next 7 mins (Tram 62) Council roadworks next week 142 people reported this pothole Victoria Police Crime Alert Violent assaults up 15% past two weeks Next 500m
  5. 5. The business of government is getting more complex. Image by David Reimer
  6. 6. A generational shift is taking place
  7. 7. Something has to give Image © istock.com
  8. 8. Now what was that earlier about Zombies?
  9. 9. Look familiar? Image © Chopsaw Diaries
  10. 10. © Tower Perrins Global Workforce Study, 2012 35% 22% 17% 26% Sales Highly engaged Unsupported Detached Disengaged Discretionary Effort
  11. 11. The ROI comes from ‘sustainable engagement’…
  12. 12. What’s *your* experience with intranets?
  13. 13. A change was long overdue… © Warner Bros
  14. 14. Previous attempts hit some bumps
  15. 15. So we took a good look around…
  16. 16. And built on work already done
  17. 17. Deploying an agile strikeforce
  18. 18. We needed a more nimble approach
  19. 19. Why rapid prototyping saves time and money
  20. 20. Always start with off-the-shelf
  21. 21. Jostle was one platform we looked at…
  22. 22. Potentially replacing your phone directory, organisation chart and microblogging service
  23. 23. It stores files too, or with a third-party plugin you can configure it to open up documents in Trim (or other official recordkeeping platform)
  24. 24. Always have a Plan B… just in case
  25. 25. A multidisciplinary agile strikeforce can work fast and smart when given short, outcome-focussed sprints
  26. 26. New intranet built on the a-Gov platform using Drupal Hosted with Rackspace with 100% availability guarantee
  27. 27. An A-Z of forms, policies and guidelines summarises key information and links to original document in Trim
  28. 28. Major events by day, week month and year which can be imported into calendar using iCal RSS
  29. 29. ‘BOB’ the Big Orange Button easily collects and manages feedback on every page
  30. 30. Users can switch to high- contrast design for a new look or to boost accessibility
  31. 31. The intranet is optimised for analytics and feedback
  32. 32. Harness the power of perpetual beta
  33. 33. A perpetual ‘Beta’ stamp reminds people the site is continually being refined and improved
  34. 34. • Work hard to give your agile strikeforce a shared vision • Avoid key people going on leave • Work closely with your IT team • Co-locate your strikeforce
  35. 35. Social collaboration helps drive productivity
  36. 36. Work is social
  37. 37. Centralised Decentralised Networked
  38. 38. • Social enterprise networks tap into collective wisdom • Don’t be afraid to ask for help • Encourage participation with informal training • Encourage leaders to be visible contributors
  39. 39. Creating champions is vital, and easy Image by Gavin Zac
  40. 40. Minimising risk and securing executive support
  41. 41. Give staff permission, but protect them (and our reputation) A social media policy protects you and your organisation
  42. 42. I hate my boss and work sucks Everyone around me are a bunch of total fools I wanna kill my co-workers I am surrounded by incompetence and insanity! I just found out the greatest secret… How’s this for a massive scandal… F%*@! I really %#+*&^% these @!&%%$ Who cares?
  43. 43. I hate my boss and work sucks Everyone around me are a bunch of total fools I wanna kill my co-workers I am surrounded by incompetence and insanity! I just found out the greatest secret… How’s this for a massive scandal… F%*@! I really %#+*&^% these @!&%%$ Hey everyone! I’m Darren Whitelaw and I work for the Victorian Government
  44. 44. dpc.vic.gov.au/socialmedia
  45. 45. Link your intranet back to strategy
  46. 46. It’s all about the three Rs… and three Ws Research Resources Risk Who Where Why
  47. 47. Six tips for surviving your next intranet transition
  48. 48. Make the investment to listen Simon Krzic via Dreamstime.com #1
  49. 49. Don’t reinvent the wheel #2 Don’t reinvent the wheel
  50. 50. Embrace third parties #3
  51. 51. Concept@bryonycole But I want it NOW! iStock.com Activate audience Engage and grow followingEstablish and build Be patient#4
  52. 52. ACCEPT You are NOT in control #5
  53. 53. #6
  54. 54. Time to wrap up…
  55. 55. Whew! That’s it… Questions?

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