Government 2.0 Report Card


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There's been plenty of open government initiatives in Australia in the six years since the phrase Government 2.0 was first coined.
This presentation looks at the importance of Gov2.0, scores performance within Australia, and identifies some great examples and ideas.

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  • In an online survey, conducted by the Australian Government Information Management Office, published in June 2008, they asked people whether they would support the concept of a government consultation blog and discussion forum. (Point to note: this was an opt-in self-selecting survey, and may not be a statistically robust base – but in the absence of other data, demonstrates an early level of public support for consultation).
  • A year later, Bill Eggers coined the term “Government 2.0”.The chair is a platform. Government as a platform.So six years on, what’s happened?
  • This movement started out remarkably strong… We have seen some impressive policies from leading governments:In 2009, UK Government’s Power of Information Taskforcesix bold areas to improve Briton’s digital experienceLater that year… the Obama Memorandum on Transparency and Open Governmentmemo to all govt heads calling on them to embrace principles of transparency, participation and collaborationJune 2009, Australian Government 2.0 Taskforce, and almost year later 12 of the 13 recommendations agreed toAnd other reports:Victorian Government 2.0 Action PlanCommonwealth Declaration of Open Government (informing, engaging, participating)Report into Australia’s digital economy: Future DirectionsNational Government Information Sharing Strategy2010 blueprint for the reform of the public service, ‘Ahead of the Game’And Last year, Andrea di Maio, leading Gartner analyst says we were ahead of nearly everyone else, giving us top marks on the report card.Image available at
  • So how have we really done?...Let’s take a look at progress of Gov 2.0 to date (how I see it)A disclaimer: no one can know everything that’s going on.So fast moving, no one is an expert in this spaceBounce things off the community, and have an open debate……that’s what I’ve done. Happy to discuss your thoughts on my observations.How do you think Government 2.0 is performing?*SHOW OF HANDS *A, B, C, D, E, F…Image © William Gottlieb available at
  • Let’s take a look at the scorecard under each of the three Gov 2.0 pillars…CollaborationIn keeping with the “report card” theme, I’ve thought how my grade six teacher might have worded it…
  • Collaboration - Report card reads:Shows promise, and has a good attitude. Gov 2.0 demonstrates lots of potential. Shows initiative, and thinks things through for himself.Could continue to improve if he decided to work harder and cooperate more with others in the classroom.Some examples of where collaboration within government is working well…Image © Hasloo available at
  • AGIMO, providesGovdex an excellent tool for collaboration across governmentEven better, it uses open source software platformsWordpress used by Commonwealth Finance to coordinate all of the other departmentsFree open source software
  • Great idea, to share the best innovations across government.Downside, is look at how many gov 2.0 initiatives are included within.This presentation has more in it than this whole purpose-built website.
  • How do people think we are doing on openness and transparency?
  • More than a year since the government agreed to the Gov 2.0 Taskforce recommendations, 90% still have not acted upon the recommendations relating to Creative Commons
  • Assessed by looking at each state and territory top level domain, reviewing the copyright statement.Certainly there will be pockets of state and local government who have creative commons licences, but this is not in place across the board.
  • The whole open source movement founded under openness and transparencyCommonwealth Govt spends $5b a year on ICT (even more when you bring in state and local government)Source: 2008, Sir Peter Gershon, Review of the Australian Government’s Use of Information and Communication TechnologyAustralian Government policy, released in 2010 says Commonwealth agencies must now consider open source equally with proprietary softwareBenefit of being put back into the open source community (examples of use include Brazil, across the US, Thailand, UK, Europe, etc…)
  • Openness:Here’s what the report card says:Despite showing signs of early progress, Gov.20 now needs to apply himself better. Would make better progress with some extra homework and active commitment to the task at hand.Gets upset easily, and needs to follow through on assignments.Although Gov 2.0’s maturity is continuing to grow, it is not consistent.Despite the middle-ranking on the report card, there are some great examples of openness and transparency…Image © Hasloo available at
  • 220,000 people follow this pageNews media getting their info from this source during the floods
  • From the Australian Government’s response to the Gov 2.0 taskforce report:“Agencies should support employee-initiated, innovative Government 2.0-based proposals [and] should create a culture that gives their staff an opportunity to experiment and develop new opportunities for engagement from their own initiative” How do you think we’ve done on this?
  • Empowerment – report card saysEasily distracted. Is sometimes willing to take part in activities, there is further opportunity to show interest and enthusiasm for the things we all do.Although there has been some improvement in aptitude, it is not consistent. Shows great promise, but will need continual guidance throughout the rest of the year. But some of the saving graces come with some wonderful examples of empowerment…Image © Hasloo available at
  • And eventually, government becomes the platform…Possibility – report cardWith so many clever people, pockets of great leadership (such as Senator Lundy), and a public service who is truly trying to do the best for the citizen, What do I think the future holds?<click> -- it’s got to be an A plus.Image © Hasloo available at
  • There’s a few hurdles we need to overcome, but some great opportunities too…I’ve identified six key things…Image by Michal Zacharzewski available at
  • We are not in control, the citizen isImage by Armin Hanischavailable at
  • The phrase The Goverati was coined back in 2009 to describe a growing powerful elite within the public service:First-hand knowledge of how the government operatesWho understand how to use social software to accomplish a variety of government missionsWant to use that knowledge for the benefit of all.Ozloop’s great – but there’s only 346 members. Compared to the Govloop model, which has 45,000 members.The tool is there, sign up and contribute, to help make a difference.Image © Edward Mallia available at
  • Free or paid social media monitoring tools, it doesn’t matter… but listen to your audiences.Need to use humans. One of Asia-Pacific’s leading social media monitoring tools, Brandtology, uses humans. www.brandtology.comIdentify the metrics that matter, and report back on theseWrite this into performance plans of bureaucrats at all levelsImage © Simon Krzic available at
  • Realise that social media is more than broadcasting…Sure, you have to start somewhere… but stop treating it as another tool to vomit messages onto people… it won’t workImage © EdytaPawlowska available at
  • Government 2.0 Report Card

    1. Smart Government Australia 2011 — Tuesday 6 September 2011<br />Gov2.5Progress to date, what’s next<br />Darren Whitelaw<br /> @darrenwhitelaw<br />
    2. @DarrenWhitelaw.<br />
    3. What’s yourexposure?<br />Image by Trouni<br />
    4. The business of government is getting more complex.<br />Image by Patrick Moore<br />
    5. 97%value online consultation<br />Source: Consulting with Government Online, p10 - Department of Finance and Deregulation – June 2008<br />
    6. The natives are taking over…<br />© National Maritime Museum (Grenwich, London)<br />
    7. Something has to give<br />Image ©<br />
    8. How the game is changing forever<br />Web 1.0<br />
    9. How the game is changing forever<br />Web 2.0<br />
    10. Gov2.0<br />How the game is changing forever<br />Collaboration<br />Openness<br />Empowerment<br />Image ©<br />
    11. This ain’tno fad!<br />Modified image, original available at<br />
    12. So how have we done?<br />William Gottlieb via Flickr<br />
    13. Gov2.0<br />Collaboration<br />Openness<br />Empowerment<br />
    14. B<br />Hasloo via Flickr<br />
    15. Gov2.0<br />Collaboration<br />Openness<br />Empowerment<br />
    16. Govt departments aren’t setting a good example<br />2<br />18<br />
    17. With the states and territories failing miserably too…<br />1<br />7<br />
    18. Being open also means embracing open source<br />
    19. C-<br />Hasloo via Flickr<br />
    20. Gov2.0<br />Collaboration<br />Openness<br />Empowerment<br />
    21. E<br />Hasloo via Flickr<br />
    22. Virtual community cabinet meeting<br />493 tweets, generating 290,261 impressions, reaching audience of 39,142 followers<br />Statistics via<br />
    23. So how is the future looking?<br />
    24. Geospatial will become huge<br />
    25. Market for online communities<br />
    26. Open data becomes useful<br />
    27. Citizens helping out government<br />
    28. A+<br />Hasloo via Flickr<br />
    29. Challenges and opportunities<br />
    30. Understand<br />You are NOT in control<br />
    31. Image © Edward Mallia /via Flickr<br />Don’t rely on the Goverati alone<br />
    32. Make the investment to listen<br />Simon Krzic via<br />
    33. Social media is not for SHOUTING<br />Stop treating social media as just another broadcast tool<br />EdytaPawlowska via<br />
    34. And a final piece of advice...<br />ThinkBIG<br />StartSMALL<br />FailFAST<br />
    35. Time to wrap up…<br />
    36. So dive on in… the water’s fine!<br />
    37. Unless stated otherwise, content © 360m 2011. All rights reserved.<br />