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Webinar: IdeaBox: An Open Source Internal Ideation Tool from CFPB

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Check out CFPB's open-source ideation platform!

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Webinar: IdeaBox: An Open Source Internal Ideation Tool from CFPB

  1. 1. IdeaBox An Open Source Innovation Platform Webinar on DigitalGov.gov | October 16, 2014
  2. 2. Objectives 1. Describe how we’ve built an innovation program to generate, incubate, and implement ideas. 2. Discuss how other agencies can replicate this program by using our openly shared IdeaBox technology, lightweight staffing model, and playbook of resources. 2
  3. 3. IdeaBox source-code has been shared freely for anybody to use and is fully customizable 3 Example screenshot below (with filler text)
  4. 4. 4 What is the CFPB? The Consumer Financial Protection Bureau is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
  5. 5. IdeaBox is managed by a cross-functional team that drives three workstreams  Idea generation Create opportunities for all CFPB staff to have their ideas heard and shared  Incubation Refine ideas to improve them and make them actionable  Navigation Drive ideas to facilitate implementation 5
  6. 6. What happens to ideas shared on IdeaBox? 6 Introduced into subsequent year’s prioritization and planning Idea Generation Review & Routing Scoring w/ SMEs Refinement Pitch Preparation Presentation to Leadership Targeted Toward current priorities Modify current work plan at office level Broad Open for all types ideas Incubation – Refine ideas Idea Generation – Uncover ideas Navigation – Implement ideas Quick Fix
  7. 7. 7 The process is built around user experience, collaboration, and transparency • Cross-functional team develops the idea for pitch to decision- makers • Open discussion allows colleagues to identify flaws and suggest improvements Idea Generation Creating opportunities for all employees share and build ideas Incubation Refining ideas to improve them and make them actionable Navigation Advancing ideas throughout implementation User Experience Collaboration Transparency • Intuitive platform that is part of the intranet – no separate login required Pitch to decision maker Quick Win Plan for next year No go •Scoring impact & feasibility •Organic cross-pollination of ideas across divisions and regions •Ideas judged on merit and built upon by peers •Names are attached to all ideas, comments, and likes •Common pain-points are identified and escalated via “likes” •Users receive customized updates via comments on the idea’s page •Author is kept involved to prevent a ‘black-box’ feeling •Projects kept on-track by regular check-ins with offices & updates to staff •Idea contributors have a role in the project •Interest in an idea creates momentum for continued implementation •Involved users become resources for the project •Clarity on outcomes 1 2 3 4 5 Feasibility Impact 1 2 3 4 5
  8. 8. The program and the technology developed using ‘lean’ and ‘agile’ principles 8 Lean approach to building the program and process Agile approach to developing the software
  9. 9. 0 100 200 300 400 500 600 700 800 5/26 6/2 6/9 6/16 6/23 6/30 7/7 7/14 7/21 7/28 8/4 8/11 8/18 8/25 9/1 9/8 9/15 9/22 Likes Unique Likers Ideas 23 99 22 57 43 30 8-Sep 11-Sep 14-Sep 17-Sep 21-Sep 24-Sep Number of new likes Usage spikes when communications are deployed IdeaBox initially launched in pilot phase to gauge demand and refine processes IdeaBox pilot ran from 5/27 – 9/8 9 Pilot Phase First challenge Challenge begins Flyers and News update Weekly Message And Ops Digest News Feed update
  10. 10. Communications aim to engage four key audiences within the agency through targeted value propositions 10 Audience Expected action Value proposition Value proposition details CFPB staff Share and build ideas through collaboration Have your ideas heard and shared across the Bureau  Contribute to innovation at CFPB  Think about consumer financial issues outside your normal work  Build relationships with colleagues across the Bureau Program Team Keep offices & teams engaged through implementation Drive innovation within the Bureau  Shape a culture of staff engagement and empowerment  Further develop skills in: Strategic planning, Project management, & Team-building  Gain cross-Bureau insight Subject matter experts Improve and advance ideas, detect infeasible ideas Influence ideas outside your normal routine and build relationships across divisions  Cultivate innovative ideas  Build relationships with colleagues outside your office  Contribute expertise towards ideas outside your normal work Senior leadership Actively encourage implementation of ideas Enrich CFPB’s culture of innovation and collaboration  Fulfill the CFPB’s core value of Innovation  Empower the workforce  Cultivate our future leaders
  11. 11. Engagement and participation from across the agency generates a variety of ideas on IdeaBox  Quick fix - Incremental improvements that can be quickly implemented.  For Scoring - Complex ideas that will be assessed for impact and feasibility and incubated by subject-matter-experts.  Matchmaker - Idea contributors are connected to the relevant office to foster cross-agency collaboration.  Grassroots - Ideas that will be implemented by idea contributors, such as a book club.  Already exists - An idea that discusses a problem that is being addressed by an existing project. 11
  12. 12. The more complex ideas are scored for impact and feasibility to guide discussion of next steps for each 12 High impact and high feasibility Major investments Luxuries Incremental improvements 1 2 3 4 5 Feasibility 1 2 3 4 5 Impact Phase 1 scoring Meet with SMEs to incubate idea Re-categorize Table due to low ROI High impact and high feasibility Major investments Luxuries Incremental improvements Each circle represents an idea. Size indicates consensus levels among scorers. A larger scale indicates less consensus. The variation in color represents different Ideas. Idea Scoring Possible Next Steps Average Average
  13. 13. How can this model be replicated at other agencies?  Technology CFPB has shared the source-code for IdeaBox openly at http://cfpb.github.io/  Staffing The program operates with part-time commitment from coordinators and team members  Playbook We’ve developed a playbook of tools, templates, and lessons for every phase of building the innovation initiative 13
  14. 14. IdeaBox was developed in the open 14 Anyone can access source code at https://github.com/cfpb/idea-box.
  15. 15. For more information, contact Monte Desai at monte.desai@cfpb.gov or Samantha Simpson at samantha.simpson@cfpb.gov. Thank you for joining us for the webinar!

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