What’s fact and what’s fiction about managing the experience that you deliver to customers and prospects? You hear the talk. You feel the pressure. You know it’s time to put the key issues and opportunities on the table with executives, colleagues, and service partners.
In this presentation, Tim Walters of Digital Clarity Group draws on insights from a brand new report "The CEM Imperative: Customer Experience in the Age of the Empowered Consumer" available for download at http://www.digitalclaritygroup.com/research/research-papers/
To view the video recording of this presentation, please visit: http://bit.ly/NAa7cJ