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Ecommerce Summit 2019

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Ecommerce Summit 2019

  1. 1. Are you reaching your full potential in e-commerce?
  2. 2. How to enter the market with speed and ease?
  3. 3. Leverage payments to engage your customers digitally to stand out from the crowd and to differentiate yourself from the competition
  4. 4. First, get the foundations right Adapting the payment setup to your markets Creating a frictionless payment user experience Protecting your business against fraud Optimizing transaction management costs 1 2 3 4
  5. 5. Adapting the payment setup to your markets 5 1 Local language Local currency Local payment methods Local regulations and business models Increase conversions by 40% or more by delivering a localized shopping experience
  6. 6. Creating a frictionless payment user experience 6 2 Engage with customers and enhance the shopping experience to generate incremental revenue, expand your reach and gain a competitive advantage
  7. 7. Protecting your business against fraud 7 3 7 Strict set of rules when entering new markets Different set of rules per country Tailored and flexible rules and alerts Advanced analytics and behavioral profiling Real-time fraud prevention protects your revenues as you grow your online business
  8. 8. Optimizing transaction management costs 8 4 Enabling authorization, capture and cancellation of transactions Simplifying reporting and reconciliation Minimizing and managing chargebacks and disputes Unified reporting across multiple markets, acquirers and business models
  9. 9. Next step, bridge the gap between e-retail and physical stores Direct traffic from websites to physical stores and vice versa in providing customers with a seamless and unified user experience, regardless of the interaction channel.
  10. 10. Try & Pay later 10 Jane is interested in several trousers. She wants to try them on at home before buying and pay later for what she keeps. During the checkout, she selects the option “Try & Buy”. An authorization is performed on the payment terminal. A few days later… She keeps all the trousers The merchant system requests a full capture of the transaction. No action from Jane is requested. She keeps 2 and returns 1 pair of trousers In-store, the cash register scans the item. The merchant system initiates a partial capture for the clothes she keeps. Jane must not present her card. She returns all 3 pairs of trousers In-store, the merchant scans the items and the system initiates a cancel of the authorization. Jane must not present her card.
  11. 11. Click & Return 11 Emily purchases online 3 pairs of shoes and returns them in store When she pays online, an authorization is performed using the card details entered on the paypage. As soon as she received her products, the capture is performed by the ERP She keeps all products No action She brings back one pair of shoes The cashier in store scans the item and the merchant system initiates a partial refund for the returned pair. Emily must not present her card. She returns all 3 pairs of shoes In-store, the merchant scans the items and the system initiates a full refund. Emily must not present her card.
  12. 12. Endless Aisle 12 Offer a much broader product assortment in store. John tries on a blue shirt but wants a white one which is not in stock. Upon an initial payment at POS, the customer signed up to a subscription. As soon as he receives his product, the capture is performed by the ERP He keeps the shirt No action He brings back the shirt. The cashier in store scans the item and the merchant system initiates a refund for the shirt. John must not present his card.
  13. 13. WAY FORWARD
  14. 14. 14 Find a payment leaderWay forward If you only consider payment as a cost center for your business, you may be missing out on an important opportunity to generate incremental revenue, expand your reach and gain a competitive advantage. Having a global mindset, with local reach Offering a good system for real-time transaction monitoring and automated reconciliation Providing a single connection to multiple card acquirers and payment schemes around the world Enabling standardized payment solutions across channels and geographical markets. Helping you to balance the complexity associated with new technologies and regulations while delivering a seamless user experience
  15. 15. 15 Let's Expand Together Your Business
  16. 16. 16 The European Payment Champion 10% Market Share in Commercial Acquiring (1) 20% Market Share in Financial Processing (2) European e-com. PSP (3) #1 #3 #1 Market leader positions in the DACH region, in Benelux, in France and in the Baltics PSP ranking in the EU (European revenue in €m) Source : Worldline estimates based on latest available public information • Worldline: European revenue excluding terminals • First data: before Fiserv merger • Ingenico: estimate excl. payment terminals (1) Non bank acquirer in continental Europe excl. Russia – source: BCG (2) in number of transactions processed in UE– source: ECB (3) online acceptance in number of transactions – source: Nilson Report 2017; company information and BCG analysis + ,0 400,0 800,0 1200,0 1600,0 2000,0
  17. 17. Atos, the Atos logo, Atos Codex, Atos Consulting, Atos Worldgrid, Bull, Canopy, equensWorldline, Unify, Worldline and Zero Email are registered trademarks of the Atos group. March 2017. © 2017 Atos. Confidential information owned by Atos, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos. Thank you For more information please contact: Tim.Fransen@Worldline.com

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