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Digital Transformation Summit 2019


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How to create a company culture that entrusts employees to innovate and drive growth. By Lisa Lombardi.

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Digital Transformation Summit 2019

  1. 1. 1 How to create a company culture that entrusts employees to innovate and drive growth Expert, Agence du Numérique Coordinator, Coworking Digital Wallonia Digital Transformation Ambassador, Watify, European Commission
  2. 2. • Digital Transformation … As it is ! 2
  3. 3. 3 Facing these technological changes, two attitudes are emerging. The one of those who will want to preserve the past structures, the acquired advantages, and will be swept away by history. Or the adaptation to new logic that alone will make it possible to enjoy, to live better, freer and longer, but that will require considerable effort.
  4. 4. TechnologiesGoals • Empowerment • Identify which technology is crucial for what your company is trying to accomplish. • What are the goals to achieve? • Empowerment is the crowd driving the digital transformation. • Share the vision across the organization. • Involve your employees in on your decision. • Explain why the twist in the culture matters. • If you want to see people adopting a new culture, include them in the WHY. • What shift in culture will need to take place within your organization to bring those goals and technologies to life? Shift 4 CULTURE A digital transformation requires instilling a culture that supports the change while enabling the company’s overall strategy.
  5. 5. • Digital Workplace & Digital Culture • By ignoring culture, an organization risks transformation failure. The proportion of companies reporting breakthrough or strong financial performance was five times greater (90%) among those that focused on culture than it was among those that neglected culture (17%). • Source: BCG 5
  6. 6. • Digital Workplace & Digital Culture • A digital culture empowers employees with the latitude to make judgment calls and on-the-spot decisions. Digital organizations move faster than traditional ones, as their flatter hierarchy helps speed decision making. • Source: BCG 6
  7. 7. • Digital Workplace & Digital Culture • A digital culture attracts talent. Having a reputation as a digital leader is a magnet for talent. Millennials are generally attracted by digital companies, with/because of their promise of a collaborative, creative environment and greater autonomy. • Source: BCG 7
  8. 8. • Digital Workplace & Digital Culture It enables new, more effective ways of working, raises employee engagement and agility, and exploits consumer-oriented styles and technologies. 8
  9. 9. • Digital Workplace & Digital Culture The organizational environment - the “context” - must be set up to foster engagement and encourage behaviors that will advance the organization’s strategy. This includes: leadership, organization design, performance management, people-development practices, resources and tools, vision and values, informal interactions, … 9
  10. 10. • Information Exploitation • 4 segments • Source : Gartner 10 Digital Workplace: tools Algorithms that proactively deliver customized information based on an employee's implicit and explicit activities. Ambient knowledge
  11. 11. • Information Exploitation • 4 segments • Source : Gartner 11 Digital Workplace: tools A variety of tools to enable employees to package and deliver content in new and novel ways. Production studio
  12. 12. • Physical / Virtual Convergence • 4 segments • Source : Gartner 12 Digital Workplace: tools Technology that blurs the line between the physical world and digital or simulated world, creating a sense of immersion. Immersive technologies
  13. 13. • Physical / Virtual Convergence • 4 segments • Source : Gartner 13 Digital Workplace: tools A physical work environment optimized for employee agility and engagement.. Ubiquitous office
  14. 14. Silo Busters • Agility and Innovation• 4 segments • Source : Gartner 14 Digital Workplace: tools Tools to transcend organizational boundaries to generate ideas, solve problems and assemble teams from a broad population of employees.
  15. 15. OmniComms • Agility and Innovation• 4 segments • Source : Gartner 15 Digital Workplace: tools A fully mobile suite of communication and collaboration services that can adapt to any business circumstance.
  16. 16. • The Human Platform Virtual Personal Assistants • 4 segments • Source : Gartner 16 Digital Workplace: tools Adaptive software assistants designed to perform a wide array of personal and business tasks.
  17. 17. • The Human Platform Microlearning • 4 segments • Source : Gartner 17 Digital Workplace: tools Short and contextual learning moments to help employees acquire a wide variety of digital literacies.
  18. 18. It’s not what you know that matters but your adaptability to change
  19. 19. Change management
  20. 20. 20 Someone needs to be in charge
  21. 21. Work on love and empathy When logic and reason, machines can do better!
  22. 22. 24 We love digital ! We make digital !We know digital ! Digital Wallonia @digitalwallonia Agence du Numérique Av. Prince de Liège, 133 - 5100 Jambes +32 (0)81 778080 Lisa Lombardi Expert Twitter: @lisalombardibe