Christian Rupp - Austrian e-Government 3.0

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Kako se je avstrijska vlada digitalizirala, med seboj povezala različne deležnike in olajšala medsebojno komunikacijo ter učenje in dvignila nivo odzivnosti? Od leta 2006 naprej Avstrija zaseda prvo mesto na lestvici evropske kakovosti storitev e-uprave. Več o e-Government Austria si lahko preberete tukaj.

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Christian Rupp - Austrian e-Government 3.0

  1. 1. eGovernment in Austria =best practice in eEuropeSmart + Open + Trusted =citizen ortiented and mobile GovernmentChristian Rupp, Austrian Federal Chancellery Christian.Rupp@bka.gv.at
  2. 2. eGovernanceICT in the public it needs clear decisionssector is like a large quite ahead before realvessel Federal Government movement can be planned Digital Austria Management CIO Spokesperson Local and National Governments - Chamber Organisations and Industry Digital Austria Digital Austria Federal ICT Board eCooperation Board Academy Ministries Provinces, Municipalities, Regions Christian.Rupp@bka.gv.at
  3. 3. EU eGovernment RankingAustria on top since 2006 Source: EU-EC eGov Benchmark 2010 Christian.Rupp@bka.gv.at
  4. 4. eGovernment usage and satisfaction eGovernment usage eGovernment satisfaction Sweden Austria Austria Great Britain Great Britain Germany Germany Sweden Source: eGov Monitor 2011 Christian.Rupp@bka.gv.at
  5. 5. eGovernment Act  legal basis• entered into force on 1st March 2004 designed especially for the electronic communication between citizens and the business world with and between public administrations• considers Data Protection Act 02-  defines terms and rules-  identity and authenticity-  citizen card function-  source identification number-  unique identification in data files-  sector-specific personal identifiers-  official signatures-  citizen card use in private sector-  electronic delivery Christian.Rupp@bka.gv.at
  6. 6. eIdentity = it‘s me Cards (since 2001): Health insurance cards, official’s service card, student service cards, etc.mobile phones (since 2009):www.handy-signatur.at•  company registration•  certificate of residence•  criminal record certificate•  tax online•  social security status•  sign documents (e-billing)•  eDelivery (official, private)•  eSafe•  ………..easy, secure, free 6/8/12 Christian.Rupp@bka.gv.at
  7. 7. Christian.Rupp@bka.gv.at
  8. 8. Central Residence Register  since 2002 all communities recording the residence data of persons living in Austria online via the internet  possible to obtain a complete list of all residence of a person in Austria by one mouseclick  linked with the Register of Buildings and Dwellings as well as the Register of Addresses  ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO http://zmr.bmi.gv.at coding) and that all changes (e.g. re-naming of a street) are done automatically  basis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen cardeCommercial Register, eLand Register,eReal Estate Database, eCompany Register, …. Christian.Rupp@bka.gv.at
  9. 9. reference modell unified access for administration unified access for citizens Unified integration from internal applications in the user- PVP (SAML) special eBackoffice portal application MOA-ID PVP (SAML) Security Layer Web Services ARCHITENTURES ‐ STANDARDS MOA MOA- -ID für n ZS oll eru ot ok s teu Pr uc k Dr unified forms – gcommon styleguide delivery manager XML-A work flow- MOA- delivery forms Abschluss - back office ZS info Rückschein dialog El Zu ek tro unified standard s te nis Rü ck sc llun c h g e for eDelivery he in EDIAKT II MOA-SS EPS delivery 2 service ePayment MOA-SP unified standard for ePayment unified standard for exchanging eSignatures and eDocuments Christian.Rupp@bka.gv.at
  10. 10. Overall Goal one-stop-shop central electronic portals registers and delivery service ELAK- Backoffice Christian.Rupp@bka.gv.at
  11. 11. Citizen centricity  Virtual guide on Austrian authorities since 1997  ~ 200 Live Situations, > 350 online procedures, > 1.000 eForms, Target Groups - WAI-AAA  > 15.000 visitors per day, > 100.000 documents per day, ~ 1.000 questions and remarks p.m.  ~ 200 content partner, > 50% municipalities content syndication  One-Stop-Shop  personalised services Christian.Rupp@bka.gv.at
  12. 12. HELP partnership Christian.Rupp@bka.gv.at
  13. 13. One-stop-shop   TaxOnline   2,6 Mio User   6,5 Mio declaration/year   USP.gv.at   enterprise portal   reduction 1 mio EUR per year   60 situations in 10 categories eHEALTH Services medical data, medication, insurance status Christian.Rupp@bka.gv.at
  14. 14. Overall Goal one-stop-shop ELAK- electronic portals Backoffice delivery service Christian.Rupp@bka.gv.at
  15. 15. efficient back officeelectronic file system (ELAK)•  paper ≠ original•  paper reduction ~ 40%•  document management•  efficiency - sustainability•  change management•  teleworking•  electronic delivery PM-SAP, HV-SAP • budgeting and accounting systems • personnel managing Digital Archive Christian.Rupp@bka.gv.at
  16. 16. eLAWelectronic process of Law making / Law information system:•  electronic workflow for producing legal texts beginning with the draft bill and ending with the ePublication of the Federal Law Gazette (e.g. law, regulation, announcement, treaty)•  Official publication of the Austrian Federal Law Gazette in the Internet since 1997 - Decisions of the Administrative Court, the Constitutional Court and of the courts of ordinary jurisdiction (Supreme Court, Provincial Courts of Appeals, Provincial Courts, District Courts), Tribunals, commissions (e.g., Independent Federal Asylum Board, Environmental Senate, Data Protection Commission), abbreviation list of legal norms of the Administrative Court•  Free of charge - www.ris.bka.gv.at•  Winner of the Public Service Award of the United Nations in 2007 Christian.Rupp@bka.gv.at
  17. 17. Overall Goal one-stop-shop central electronic portals registers and delivery service ELAK- Backoffice Christian.Rupp@bka.gv.at
  18. 18. International approach STORK PEPPOL(Secure identity across borders linked) (Pan-European Public eProcurement On-Line) E-CODEX (e-Justice via Online Data Exchange) SPOCS epSOS(Simple Procedures Online for Cross- (European Patients Smart Open Services) border Services) Christian.Rupp@bka.gv.at
  19. 19. E-Government Trends I Infrastructure Web 2.0 Semantic WebSocial Engineering Facebook Twitter Blogs Cyber Security CERTWiki Social Media GovCERT IaaS Private Cloud PaaS SaaSCollaboration Participation Youtube Cloud ComputingMobiles Breitband Video Standardisation Public Cloud Smartphone TabletsApps Open Data Shared ServiceLocation based Services Virtualisation Centralisation App Stores Smart Meter Green IT Smart Grid Christian.Rupp@bka.gv.at
  20. 20. Where are our customers? more mobile than fix broadband 5,3 Mio. broadband access mobile broadband 60% mobile phone penetration 150% 79% internet usage population 98% internet usage business Christian.Rupp@bka.gv.at
  21. 21. data.gv.at = app:store Christian.Rupp@bka.gv.at
  22. 22. E-Government Trends II Infrastructure Web 2.0 Semantic WebSocial Engineering Facebook Twitter Blogs Cyber Security CERTWiki Social Media GovCERT IaaS Private Cloud PaaS SaaSCollaboration Participation Youtube Cloud ComputingMobiles Breitband Video Standardisation Public Cloud Smartphones TabletsApps Open Data Shared ServicesLocation based Services Virtualisation Centralisation App Stores Smart Meter Green IT Smart Grid Christian.Rupp@bka.gv.at
  23. 23. cooperation and campaigns TELEFIT eduGOV eGov and eBiz eGov tools and eLearning SMEs roadshow teacher / school pupil eDAY JUNIOR eDAY eGov and eBiz eGov and eBiz SMEs congress teacher / school pupil SENIORKOM eGov and ICT fair‘s Info and training +60 press conferences Digital Austria village marketing KIT ICT-Fit - ECDL online ICT check advertising public relation Computer Driving Licence trainings academy Christian.Rupp@bka.gv.at
  24. 24. eGovernmentit s a journey not a destination!Christian.Rupp@bka.gv.atAustrian Federal Chancellerywww.digital.austria.gv.at Christian.Rupp@bka.gv.at

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