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Dianova Quality Treament IFNGO Macau 2017

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Title: “Benefits of Quality in Addiction Treatment Program”, presented at the 27th World Conference IFNGO, 6-8 november 2017, Macau, China

Synopsis: Pioneer in the field of health and social reintegration in Portugal, Dianova Portugal is since 2005 certified in the area of addiction treatment and rehabilitation under ISO 9001.
Resulting from its Quality Management System, there has been an increase in efficiency and service effectiveness over these past twelve years. Among these benefits, there is a better and faster appropriation of the internal procedures; a greater motivation and commitment of the team of professionals and staff; enhancement of recognition by the health authorities, the scientific community (a scientific follow-up study has been carried out in 2013 for a five years period focused on the social reintegration trajectories of users who completed the program until 2009, one of the most recent at the international level) and society in general; and a continuous improvement that has reflections on user satisfaction, having achieve and maintained in the past five years 100% of Client Satisfaction and Service Recommendation.

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Dianova Quality Treament IFNGO Macau 2017

  1. 1. 1 Dianova Portugal Benefits of Quality on Addiction Treatment 27th IFNGO WORLD CONFERENCE | 6-8 November | Macau
  2. 2. 2 Dianova Network Formed by a group of non-profit associations and foundations in 4 continents, is specialized in developing a wide array of social programmes. Norway Romenia Congo Togo
  3. 3. 3 29% 21% 50% Education and Training Addiction treatment and prevention Social, humanitarian and community services Beneficiaries22.349 39 Structures 20More than different programmes Dianova Network 2016 Outcomes at a Glance Staff Members (W: 53%, M: 47%)587
  4. 4. 4 Dianova Portugal AREAS OF INTERVENTION Prevention and Health Promotion Addiction Treatment Socio-professional Reintegration Psychosocial Support Training and Project Management COOPERATION COLLABORATION Social Economy Agent of Social Innovation Promoter of Organizational Transformation and CSR Member of Dianova Network Publicly recognised as Private Institution of Social Solidarity, Public Utility Association and Non- Governmental Organisation for Development. PROTOCOLS & PARTNERSHIPS
  5. 5. 5 Dianova Portugal | Certifications & Accreditations ISO 9001:2008 Quality Management System in the Addictions Treatment and Rehab Centre of Quinta das Lapas 1st in Portugal | Since 2005 Certified & Accredited Training Organization DGERT – MSESS (Ministry of Employment) & CCPFC - ME (Ministry of Education) | Since 2012 and 2017 Honorable Mention at the 11th Award Edition “Equality is Quality” category Social Economy (Ministry of Social Affairs) | 2015
  6. 6. 6 Dianova Portugal in numbers 2016 6 Facilities 30 Staff Members 14.048 Programs and Initiatives Beneficiaries 1.367.868 Internet Addiction Campaign Outreach
  7. 7. 7 Treatment and Rehab Centre of Quinta das Lapas Clinical Approach PROGRAMMES CHARACTERISTICS SERVICE & ACTIVITIES
  8. 8. 8 Treatment and Rehab Centre of Quinta das Lapas Programmes Typology Drug Addiction Treatment Alcohol Addiction Treatment Internet Addiction Treatment
  9. 9. 9 Treatment and Rehab Centre of Quinta das Lapas Residential Programme Assessment interview Gathering of relevant medical information The programmes entails 3 progressive stages with defined objectives and duration. There are regular evaluations in order to monitor individual progress and set intervention strategies. Pre- Admission Integration Consolidation Pre- reintegration 1st STAGE 2nd STAGE 3rd STAGE* *Foreign inpatients do not complete this stage of the programme in Portugal. This treatment stage takes place in the country of origin. Continuous Evaluation
  10. 10. 10 Treatment and Rehab Centre of Quinta das Lapas Areas | Facilities | Activities
  11. 11. 11 Treatment and Rehab Centre of Quinta das Lapas Areas | Facilities | Activities
  12. 12. 12 Treatment and Rehab Centre of Quinta das Lapas Quality Management System First private health unit of drug addiction treatment in Portugal to implement a certified Quality Management System ISO 9001:2008 within the scope of Drug Addicts Rehabilitation and Reintegration
  13. 13. 13 Treatment and Rehab Centre of Quinta das Lapas Quality Management System SGQ - TCQL REINTEGRATION
  14. 14. 14 EQUIPMENT MAINTENANCE EVALUATION PURCHASE HACCP Treatment and Rehab Centre of Quinta das Lapas Quality Management System
  15. 15. 15 Treatment and Rehab Centre of Quinta das Lapas Results 2016 | QMS 38% 30% 32% [30-39] [40-49] Other Age 85% 15% Gender Men 70 PEOPLE 80% 51% At least 3 months More than 6 months Retention Rate 5% 15% 15% 20% 45% < 5 years [6-10 years] [11-15 years] [16-20 years] < 20 yeas Consumption Time 37% 11% 52% Hepatitis C HIV No Illness Health Associated Problems 36% 23% 17% 11% 13% Cocaine Alcohol Heroin Cannabis Other Subst. Substance
  16. 16. 16 Treatment and Rehab Centre of Quinta das Lapas Global Results 2005-2016 | QMS 2016
  17. 17. 17 For the Organization’s: Enhance the commitment of Everyone’s responsibility. Maintain and improve the effectiveness and adequacy of the QMS, by highlighting areas with potential for improvement. Increase motivation and participation of staff and improves’ resources management. Gain access within EU and overseas by the recognition of these ISO standards as Premium Treatment and Rehab Centre of Quinta das Lapas Benefits| QMS For the Beneficiaries: Reduce /eliminate complaints Improve Satisfaction Increase loyalty as their needs and expectations are continually met, leading to more service opportunities. Within the Society: Increase Families’ reliability and trustworthiness on services provided Enhance trust and reputation of services provided among External Stakeholders
  18. 18. “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” W. Foster Thank you DIANOVA PORTUGAL Quinta das Lapas 2565-517 Monte Redondo Torres Vedras Portugal Tel.: +351 261 312 300 Corporate Communication Director rui.martins@dianova.pt

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