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Title: “Benefits of Quality in Addiction Treatment Program”, presented at the 27th World Conference IFNGO, 6-8 november 2017, Macau, China
Synopsis: Pioneer in the field of health and social reintegration in Portugal, Dianova Portugal is since 2005 certified in the area of addiction treatment and rehabilitation under ISO 9001.
Resulting from its Quality Management System, there has been an increase in efficiency and service effectiveness over these past twelve years. Among these benefits, there is a better and faster appropriation of the internal procedures; a greater motivation and commitment of the team of professionals and staff; enhancement of recognition by the health authorities, the scientific community (a scientific follow-up study has been carried out in 2013 for a five years period focused on the social reintegration trajectories of users who completed the program until 2009, one of the most recent at the international level) and society in general; and a continuous improvement that has reflections on user satisfaction, having achieve and maintained in the past five years 100% of Client Satisfaction and Service Recommendation.