Raúl Armando Castillo Ibarra1 21 calle ¨B¨ 15-23 zona 6 proyecto 4-4. Tel: (502) 5203 3751 / (502) 2270 1314 / (502) 5796 2080 E-mail: email@example.com____________________________________________________________________________________________HIGHLIGHTS OF QUALIFICATIONS • Fluently Bilingual - English/Spanish, Organization and Planning Skills. • Over 14 Years of Experience Various Administrational Responsibilities. • Always Willing to Take on New Challenges – Eager to Learn/Train • Capable of Efficiently Solving Problems and Diplomatically Dealing with Customers and getting profits through business. • Extremely Responsible, Creative, Motivated, Reliable and Professional Team Player. • Proven Ability to Work Proficiently Within Fast-Paced/Demanding Environments • Computer Literate - Word, Xcel, SAP, and Internet.EDUCATION:UNIVERSIDAD DE SAN CARLOS DE GUATEMALA, 2001Licenciatura en EconomíaCOLEGIO VANGUARDIA JUVENIL (1983)Perito ContadorCOLEGIO VANGUARDIA JUVENIL (1980)Junior High School.OTHER STUDIES:INSTITUTO GUATEMALTECO AMERICANO (IGA) 2002-2003EMPLOYMENT EXPERIENCE:Wärtsilä Guatemala, S.A.January 2001 – present Process Coordinator January 2007-present: • Perform a variety of support service related functions to ensure assigned department operations run smoothly. • Orders process concerning to Central America customers to be sent to Product Company (Finland- Netherlands).Be continued on page 2.
Raúl Armando Castillo_________________________________________________________page 2Employment experience. • Coordination of all orders and quotations through orders Module in SAP. • Responsible for monitoring all customer orders to be on time at site according to their instructions. Logistics Coordinator 2005-2006. • Coordination of Import export process from Guatemala to Central America • Monthly report to financial area concerning to taxes payment for import issues. • On line payments concerning to import shipments from Product Companies. • Coordinate shipments through the bill account named ¨perfeccionamiento de activo¨ SAT when needed. • Areas to be handled under logistics job: Central America and Panama, United States, Finland and Netherlands. BANCO GRANAI Y TOWNSON: 1995-2000: • Central Agency Manager: • Coordinate customer satisfaction and prompt solutions to all their claims and demands concerning to the accounts of all the net works from Guatemala. • Manage all the reimbursements and give proper follow up until payment to the beneficiary was executed. • Coordinate all the main office personal in order to achieve goals and budget estimated for this area. (per year) • Provide of cash through movil units to local net works in order for them to be always dotted of this. • Personal under my charge (22 employees). UNIVERSIDAD DE SAN CARLOS DE GUATEMALA 2000-2002: • Professor of “Recursos Económicos de Centro América” first semester. • Professor of “Técnicas de Investigación Documental” second semester.COURSES:2009 Training for Purchasing SAP (June 2009)2008 Primeros auxilios básicos y Reanimación Cardiopulmonar (RCP 2008) Cruz Roja Guatemalteca Actually first aid brigades in the company.2007 Seminar: Comunicación Efectiva y manejo de Tiempo Grupo consolidado San Salvador Central America2005 Service Sales processing Course “Wârtsila Engines produced in Finland” (Wärtsilä Finland Oy)2005 “CLASE”: Curso de Computaciòn Word y Excel.2004 W32 & W46 Wärtsilä Engines introduction Course “Wärtsilä North America”2004 Certificate of achievement “Dale Carnegie Course”2003 “Gil y Asesores” Combate de incendios y primeros Auxilios.2002 Spare Parts Sales course: Wartsila Netherlands (The Netherlands).2001 Universidad de San Carlos de Guatemala “Elaboración de Medios e Instrumentos De Evaluación de Aprendizaje.”2000 The “7 HABITS” Of Highly Effective People” FRANKLIN COVEY.1998 Creación de una cultura de excelencia en el servicio al cliente (Fundación OG MANDINO)
Be continued on page 3.Raúl Armando Castillo_________________________________________________________page 3Honors and AwardsHONORS AND AWARDS2006 Second Place in the Wärtsilä Guatemala, S.A. IMS Contest (Integrated Management System)1998 Premio al “TIGRE DEL AÑO 1998” excelence in customer service. (Banco Granai Y Townson-Agencia Central)1996 Premio al “TIGRE DEL AÑO 1996” excelence in customer service. (Banco Granai Y Townson-Agencia Montúfar)1981-1983: Scholarship for english studies at IGA. (minimun grade 90 points).1978-1983: First place. Academic trayectory. (Colegio Vanguardia Juvenil).SALARY EXPECTED: $ 2,700.00 (TO BE DISCUSSED)