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Why Teams Fail & 14 Success Factors for a Turnaround


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In this presentation you will learn:
> 10 Reasons Why Teams Fail
> 10 Ways to Improve Teamwork
> 9 Team Development Building Blocks
> 14 Success Factors for a Team Turnaround
> 3 Simple Exercises to Use Today with Your Teams

Published in: Business
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Why Teams Fail & 14 Success Factors for a Turnaround

  1. 1. Why Teams Fail & 14 Success Factors for a Turnaround Diane Boivie, PCC, ORSCC, CPCC President, Catalyst Coaching & | 415-883-1399 |
  2. 2. In This Presentation 10 Reasons Why Teams Fail 10 Ways to Improve Teamwork 9 Team Development Building Blocks 14 Success Factors for a Team Turnaround 3 Simple Exercises to Use Today with Your Teams Copyright, Diane Boivie, 2012 2
  3. 3. Increasing Organizational Capabilities High Performing Teams Transforma- Learning tional Organization Leaders High Engaged Performance Innovative Employees Solutions Workplace Copyright, Diane Boivie, 2012 3
  4. 4. What is Teamwork?Teamwork is the ability of interdependent individuals to collaboratively work as a system toward a common purpose to achieve results. Copyright, Diane Boivie, 2012 4
  5. 5. Why Teamwork is Important 80% of U.S corporations support “group work”. 81% people prefer working in groups of 3 or more people. 82% of white-collar workers partner with co-workers.Source: Business Week, April 28th, 2009 Copyright, Diane Boivie, 2012 5
  6. 6. 10 Reasons Why Teams Fail1. Disempowering leadership2. Inadequate resources3. Fuzzy or constantly changing goals4. Lack of accountability5. Poor alignment6. Eroded trust and respect7. Inconsistent communication8. Destructive interactions9. Ineffective relationship skills10. No resilience; unable to maintain optimism in the face of all of the above Copyright, Diane Boivie, 2012 6
  7. 7. Today’s Teams Today’s teams are stretched thin, resulting in the following possible situations:  Teams that take too much time to get the job done; they are over budget and produce poor quality results.  Teams with frequent distractions which consume energy, time and money and divert team and management members from more productive work.  Teams that are slow to take action in the face of today’s uncertain economy – they just aren’t focused enough on the job at hand. Copyright, Diane Boivie, 2012 7
  8. 8. Cost of Poor Teamwork Poor teamwork results in lost revenue and higher expenses:  Increased time-to-market  Increased costs of products or services  Decreased quality of products or services  Decreased innovation  Decreased customer satisfaction  Increased employee turnover for star performers  Decreased employee engagement  Increased management time and energy spent fixing “people problems” Copyright, Diane Boivie, 2012 8
  9. 9. Impact of Poor Teamwork A study on rudeness at work found that among those on the receiving end:  48% decreased their work effort  47% decreased their time at work  38% decreased their work quality  66% said their performance declined  80% lost work time worrying about the incident  63% lost time avoiding the offender  78% said their commitment to the organization declinedSource: Harvard Business Review, April 2009 Copyright, Diane Boivie, 2012 9
  10. 10. What’s Unique About High Performing Teams?High Performing Teams know how to work the system component of teamwork “Teamwork is the ability of interdependent individuals to collaboratively work as a system toward a common purpose to achieve results.” Copyright, Diane Boivie, 2012 10
  11. 11. What’s a System?Exercise1. Start with a piece of string for each person.2. Connect your piece of string to your neighbor’s string without tying it (single loop). Notice the tension and energy of the interaction.3. Now create a web of string with 4 people and notice that interaction.4. Continue until 8 strings are connected in a web. This is your team (interdependent individuals).5. Place a ball in the center of the web.6. Your goal is to walk from one side of the room to the other without dropping the ball.7. Debrief:  What happened?  Why is this important?  How can you use this? Copyright, Diane Boivie, 2012 11
  12. 12. What’s the Value of High Performing Teams?A high performing team is creative, innovative, and empowered; able and willing to take appropriate action to support your company’s objectives. Copyright, Diane Boivie, 2012 12
  13. 13. Best Team / Worst TeamExercise Think about the best team you’ve ever been on.  What qualities or abilities made them the best team? Now think of the worst team you’ve ever been on.  What qualities or abilities made them the worst team? Copyright, Diane Boivie, 2012 13
  14. 14. 10 Ways to Improve Teamwork1. Align around vision, team values, and strategies, and create written goals around deliverables (SMARRT)2. Create resilient team agreements (behavioral norms)3. Increase team accountability for commitments4. Expand leadership skills5. Clarify roles & responsibilities6. Deal with conflict constructively and with candor7. Foster diverse points of view to improve decision making8. Galvanize innovation9. Cultivate the appreciation of diversity, using Myers- Briggs Type Indicator (MBTI)® or DiSC10. Improve team communication and relationship skills Copyright, Diane Boivie, 2012 14
  15. 15. 9 Team Development Building Blocks Vision & Values Goals Team Roles & Agreeme Responsi nts bilities Problem- Decision- Solving Making Process Process Commun Innovatio Leadersh ication n Skills ip Skills Skills Copyright, Diane Boivie, 2012 15
  16. 16. Success Factors: How to Improve Teamwork 7 Productivity Success Factors:  Team Leadership  Resources  Decision Making  Proactive  Accountability  Goals & Strategies  Alignment Copyright, Diane Boivie, 2012 16
  17. 17. Success Factors: How to Really Improve Teamwork 7 Positivity Success Factors:  Trust  Respect  Camaraderie  Communication  Constructive Interaction  Values Diversity  Optimism Copyright, Diane Boivie, 2012 17
  18. 18. Why is Positivity Important? Strengths based organizations outperform their peers. (The Gallup Organization) Positivity results in increased resiliency -- the ability to maintain and/or recover when challenges and setbacks occur. (Kouzes & Posner) Copyright, Diane Boivie, 2012 18
  19. 19. Why is Positivity Important? Positivity results in the expansion of our capacities related to intelligence, creativity, and perception. (Fredrickson) High performing teams have unusually high positivity ratios, at about 6 to 1. (Losada) Copyright, Diane Boivie, 2012 19
  20. 20. What’s the Current Situation? 90% of managers are typically either distracted or disengaged from key organizational objectives, confusing frenetic motion with constructive action. (Bruch & Ghosal) 25% drop in employee engagement of top- performing employees over the last year (Watson Wyatt) 79% of jobholders have stepped up their search for a new place to work since the recession began. (BusinessWeek) 44% of respondents who quit in the past year did so believing that they would find a better opportunity elsewhere, up from 31% from the year before. (Time Business) Copyright, Diane Boivie, 2012 20
  21. 21. What Can Leaders Do?The task of leadership is to create an alignment of strengths in ways that make the system’s weaknesses irrelevant. (Drucker) How can leaders do this? Copyright, Diane Boivie, 2012 21
  22. 22. Our High Performance Team Roadmap Reassess Assess Team Team Communication Low Communication Training Skills? RESULTS: Leadership An Low Leadership Training and Coaching increase Skills? in the Innovation team’s Low Innovation Training ability to Skills? perform Team Training Low Collaboration and Coaching Skills? Copyright, Diane Boivie, 2012 22
  23. 23. Team Diagnostic Assessment Grid Low Team Productivity High Team Productivity High Positivity/Low Productivity High Positivity/High Productivity High Positivity Collegial, Friendship Based Successful, Fun Lack of Effective Focus Synchronicity, Flow Insufficient Sense of Urgency Challenging Goals, Change Resistant – Inspiring Vision Don’t “Rock the Boat” Change Proactive Incompetence Tolerated Open Communication Not Results Oriented Great Teamwork – Sense of Connection and Fun “How do we continue to improve?” Low Positivity/Low Productivity Low Positivity/High Productivity Atmosphere of Criticism, Blame & Cynicism Focus is Efficiency Low Positivity Overwhelm “Just Do It”, No Fun Bottom-line Orientation Fear of Job Loss and / Retention Problems, or Company Failure High Turnover, Burnout “Firefighting”, Short-term Orientation Guarded Turf Protection Clear Objectives One Step Forward; Two Steps Back Driven Poor Teamwork Competitive 23 Graphics and text description of the Team Diagnostic model and method © 2011 Team Coaching International used with permission.
  24. 24. Where Does Your Team Fall on This Grid?Exercise1. Think of a specific team.2. Now think of each team member on this team  Where might they fall on the grid?  Place an X (no label) on the grid3. Do this for each team member4. Draw a rectangle which encompasses the range of the X’s.  This is the aggregate of the individual experiences of being on the team (based on your observations).  Question: How might individual team members respond for themselves? Copyright, Diane Boivie, 2012 24
  25. 25. Results Improving the 7 Productivity and 7 Positivity Success Factors results in increased revenue and decreased expenses:  Innovation increases  Products or services which  cost less to develop  get to market faster  are at a higher quality  Happy and loyal customers  Employee engagement, attraction and retention Copyright, Diane Boivie, 2012 25
  26. 26. Our Results Catalyst Coaching & Training’s results:  20% average increase in a team’s ability to produce  83% fewer errors  20% increase in customer satisfaction  Increased sales Copyright, Diane Boivie, 2012 26
  27. 27. Summary 10 Reasons Why Teams Fail 10 Ways to Improve Teamwork 9 Team Development Building Blocks 14 Success Factors for a Turnaround 3 Simple Exercises to Use Today with Your Teams  String Exercise  Best Team/Worst Team  Team Grid Copyright, Diane Boivie, 2012 27
  28. 28. About Catalyst Coaching & TrainingCatalyst Coaching & Training was founded specificallyto assist leaders in creating business cultures inwhich people feel valued & empowered to accomplishthe goals of the organization -- resulting in a highperformance workplace.Our mission is to partner with business leaders tocreate business cultures which thrive; identifying &removing barriers that exist between where they arenow & where they want to be. Copyright, Diane Boivie, 2012 28
  29. 29. About Diane Boivie PCC, ORSCC, CPCCDiane has over 30 years’ experience working incorporations and has been a consultant, coach, trainer, andfacilitator for more than 10 years. A former corporatetransformation project and program manager, shespecializes in dynamic, practical, experiential team-basedtraining & coaching, leadership development training, andcommunications training. Diane helps leverage the powerof shared leadership embedded in teams, increasing teamdynamics, so that they can become moreempowered, collaborative and inspired to deliveroutstanding 415-883-1399 Copyright, Diane Boivie, 2012 29