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Diana-Luciano 2016

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Diana-Luciano 2016

  1. 1. Diana Luciano Health Care Administrator Hialeah, FL dluci008@fiu.edu - 239-745-9959 Authorized to work in the US for any employer WORK EXPERIENCE Customer Service Representative FIU Student Financials Office - Miami, FL - 2014 to Present Review customer accounts, Answer Calls, Customer Service, Send Receive Emails, Excel, Computer Networking, and Cashier. Billing Intern Citrus Health Network, Inc. - Hialeah, FL - January 2016 to May 2016 Responsibilities Posted payments using billing programs Intergy and Quantum for mental health and primary care services. Submitted claims using the Medicaid web portal. Stock Supervisor, Sales Associate Gap Outlet - 2009 to 2014 Cashier, Answer Calls, Greet Clients, Customer Service, Process credit card applications. EDUCATION Bachelors in Health Services Administration Florida International University - Miami, FL 2014 to 2016 Bachelor's in Psychology Florida International University - Miami, FL 2012 to 2016 Associate in Arts Florida SouthWestern State College - Fort Myers, FL 2009 to 2011 SKILLS Fluent in English and Spanish (10+ years), Proficient in Oracle Peoplesoft (1 year), Able to work independently and in teams (10+ years), Proficient with Microsoft Office Suite (5 years) CERTIFICATIONS Current BLS issued by the American Heart Association October 2015 to October 2017

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