High Definition Voice                                                                     and the Cloud© COPYRIGHT 2012 DI...
Service Benefits of HD Voice    Superior contact center communications      Foreign accents more comprehendible allowing f...
Where is HD Voice Currently Being Used in the Enterprise?                  “Unified Communication Hub”                    ...
Evolution To Cloud Based Offering    Premise based solution                                                     Evolve to ...
Which Brings Cloud Services to different markets                                                                          ...
Movement to Cloud Ends Island Life           Wireless                                                 Landline            ...
What Technology is Required to Hear HD Voice?    Media Server                                           “PBX”             ...
HD Voice Deployment Needs    Media Server        • Needed for “serving” the cloud apps        • Needed for insuring HD Voi...
Summary of HD Voice and the Cloud    CPE moving to Cloud    SIP Trunks enable the movement    The Ecosystem is Ready    Mo...
Dialogic, Veraz, Brooktrout among others as well as related logos, are either registered trademarks or trademarks of Dialo...
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High Definition Voice and the Cloud

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Voice quality is a critical measure of a service provider’s success. In this presentation, learn where HD audio is currently being used, how it is expected to be implemented, and how it will affect the user experience. Also, find out about the evolution of HD voice as well as the current challenges and solutions to providing high-quality voice services through the cloud.

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  • Abstract:Voice quality is a critical measure of a service provider’s success. Learn where HD audio is currently being used, how it is expected to be implemented, and how it will affect the user experience. Miller describes how HD provides access to more information in the audio stream, which is especially useful for tasks like alphanumeric capture that are particularly sensitive to short dropouts and other acoustic problems. Machi details the evolution of HD Voice as well as the current challenges and solutions to providing high-quality voice services throughout the cloud.On this slide: Go over what HD Voice is – wideband, etc…..in case people don’t know….Wideband Audio is Simply easier to understand“Toll quality” poor at reproducing human voicesCan’t differentiate “f” and “s” or “m” and “n”Difficulty with foreign accents, noisy backgroundsProblem: Limited bandwidth (G.711 – 300 Hz to 3300 Hz), Male vowels start ~80 HzFricatives (“s”, “z”, “f”) energy peaks at 4 KHz–6 KHz
  • Improved QoEHigher FidelityClearer CommunicationsImproved Voice Quality is a real DifferentiatorCustomers respond to clarity, sense of intimacy93% favorable towards HD Voice71% reported distinct improvement in quality, clarityEasier to conduct calls in noisy environmentsGreater sense of privacy, discretion and comfortComments from Ericsson & T-Mobile Trial of Wideband Audio Mobile Services in Germany in 2006Voice Quality Benefits Software TooMachine transcription of voiceFingerprinting, stress analysis?Every Voice & Video Application stands to benefit from HD VoiceVoice mail, IVR, IVVRConferencing Contact centersColor Ringback TonesVideo / HD Voice
  • Ends Island life – and delivers a level of expectation in terms of interoperabilityWhy can’t I have HD voice from my cell into my Enterprise ?Why can’t I call home using HD voice ?
  • Mobile Devices Impacting Enterprise and App Design – didn’t really talk about this, but if need time, talk about this…- because more and more contact centers being called from mobile phones, need to enable your contact center app to deal with this, just like needed to have the contact center app deal with VoIP
  • High Definition Voice and the Cloud

    1. 1. High Definition Voice and the Cloud© COPYRIGHT 2012 DIALOGIC, INC. ALL RIGHTS RESERVED. | www.dialogic.com
    2. 2. Service Benefits of HD Voice Superior contact center communications Foreign accents more comprehendible allowing for remote service locations to provide better support Voice Messaging improvement Audio messages much more intelligible. Just listen to demos: http://www.dialogic.com/en/solutions/mobile-vas/hd- voice.aspx Video Telephony will benefit as studies have shown that video appears to ‘look’ better with higher quality audio2 © COPYRIGHT 2012 DIALOGIC, INC. ALL RIGHTS RESERVED. | www.dialogic.com
    3. 3. Where is HD Voice Currently Being Used in the Enterprise? “Unified Communication Hub” A: Islands of VoIP centered Communications around the PBX AdjunctPBX Corporate LAN SIP Trunks VoIP SIP Phones PSTN3 © COPYRIGHT 2012 DIALOGIC, INC. ALL RIGHTS RESERVED. | www.dialogic.com
    4. 4. Evolution To Cloud Based Offering Premise based solution Evolve to the Cloud Implementation lead time Multitenant solution Customer capex requirement Reduced capex, opex for service Space, power, remote maintenance provider and customer Faster implementation Wider coverage, service integrity Enterprises like the model • Anytime, anywhere access for end users4 © COPYRIGHT 2012 DIALOGIC, INC. ALL RIGHTS RESERVED. | www.dialogic.com
    5. 5. Which Brings Cloud Services to different markets Mobile VAS Social MediaVideo Conferencing Contact Center Media & Entertainment Gaming Real estate Remote Call Recording VoiceMail EducationLBS Document Monitoring Retail Banking Web UCCeWallet Storage Security ServicesCRM Support SportseHealthcare Voicemail• Info in the cloud • Web services enablement• Mashed-up services • Integration with Enterprise and Carrier Networks• Ubiquitous access • Variety of connected devices,• Faster delivery including M2M5 © COPYRIGHT 2012 DIALOGIC, INC. ALL RIGHTS RESERVED. | www.dialogic.com
    6. 6. Movement to Cloud Ends Island Life Wireless Landline SIP Trunk Network from Enterprise PSTN6 © COPYRIGHT 2012 DIALOGIC, INC. ALL RIGHTS RESERVED. | www.dialogic.com
    7. 7. What Technology is Required to Hear HD Voice? Media Server “PBX” Media Server For Adjunct for Cloud Apps Required Infrastructure Wireless Enterprise Gateways Endpoints Phones7 © COPYRIGHT 2012 DIALOGIC, INC. ALL RIGHTS RESERVED. | www.dialogic.com
    8. 8. HD Voice Deployment Needs Media Server • Needed for “serving” the cloud apps • Needed for insuring HD Voice on value-added services can occur – i.e. leave a voice mail need to leave it in HD Format Endpoints need to be HD Capable • As of April, 2012, 73 HD voice mobile phones on the market • Many enterprise phonesets already support HD voice Gateways • Needed to transcode different formats to another format • Needed to handle different signaling on different networks Range of Codecs for full interoperability • G.722.2, G.722.1, RT Audio, SILK and more …8 © COPYRIGHT 2012 DIALOGIC, INC. ALL RIGHTS RESERVED. | www.dialogic.com
    9. 9. Summary of HD Voice and the Cloud CPE moving to Cloud SIP Trunks enable the movement The Ecosystem is Ready Mobile Devices Impacting Enterprise and App Design HD Voice Being Heard9 © COPYRIGHT 2012 DIALOGIC, INC. ALL RIGHTS RESERVED. | www.dialogic.com
    10. 10. Dialogic, Veraz, Brooktrout among others as well as related logos, are either registered trademarks or trademarks of Dialogic Inc. and all companies controlling, controlled by, or under common control with Dialogic Inc. (“Dialogic”). The names of actual companies and products mentioned herein are the trademarks of their respective owners. 8/1210 www.dialogic.com | www.dialogic.com © COPYRIGHT 2012 DIALOGIC, INC. ALL RIGHTS RESERVED.

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