Soft Skills


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Soft Skills

  1. 1. 2
  2. 2. They are intangible qualities required for a 360o development of an individual. Attitude Communication Inter-Personal skills Emotional Intelligence …to mention a few. 4
  3. 3. •  Remain Young, Never stop striving towards perfection. •  Even-out, balance and create win-win situations with grace. •  Control Impulsive behavior, Motivate oneself and Persist in the face of frustration. 5
  4. 4. •  First of all, a Positive Approach to things. •  Work to excel yourself and demonstrate that. –  Be in pursuit of knowledge. –  Always be eager to learn. •  Learn to learn from mistakes and take corrective action. •  Be a team player. Everyone is essential for success. –  Not “I” or “You” or “Them”…it is “US” •  Be accountable for your own satisfaction. Nothing great was ever achieved without enthusiasm. Ralph Waldo Emerson 7
  5. 5. •  Do more than hear…listen. Be a good listener. •  Analyze and Synthesize (Step back). •  Articulate your thoughts using apt words that “fit-the-context”. •  Respond (not react) by simplifying the interchange. –  Attune yourself to the mental climate of the other and minimize cross-purpose talk. 8
  6. 6. •  Goal is to build a Pleasing Personality. –  Be Reliable when making commitments. –  Maintain Consistency in approach. –  Understand difference between confidence (healthy pride) and ego (negative pride). –  Preserve dignity of another person. –  Always be Open, it is a two-way street. Trust a man and he will be trustworthy. Treat a man with greatness and he will be great. Ralph Waldo Emerson 9
  7. 7. •  When a mistake is made, accept it immediately and willingly. Don’t pass the buck! •  When other person realizes and admits the mistake, make way out to save his/her face. –  Preserve self-esteem. •  When you don’t have anything good to say about a person, keep silence…avoid gossip. 10
  8. 8. •  Create a list identifying the areas to be worked/improved upon. •  Work on cultivating-In pleasant habits and removing-Out the unpleasant ones. •  Practice this on daily basis, in day-to-day interactions with Co-workers, Subordinates and Peers. 11
  9. 9. •  Self-Evaluation is one of the keys –  Continuous Reflection. –  Introspection. •  Spectator-Actor-Manager Approach –  You are the Spectator •  watch yourself Act. –  You are the Actor •  Act –  You are the Manager •  Co-ordinate the Actor and Spectator roles 12
  10. 10. •  Be open to constructive criticism and feedback from people –  Formal feedback •  Peer Reviews, Subordinate Reviews, Manager Review –  Informal feedback •  Casual chats, Suggesting actions etc… 13
  11. 11. •  Emotional Hijacking –  In this state, our rational mind is controlled by impulsive mind, and quick, angry and unreasonable behavior results. •  Drying Enthusiasm. –  Giving up or discouragement due to not seeing results according to expectations is a common thing, however we must keep ourselves motivated. When the road ahead becomes bumpy, Don’t you ever become grumpy. 15
  12. 12. •  Doubting Thomas –  Results from lack of faith. –  Have faith that you will win and you shall eventually. –  Let not doubt usurp the place of Faith •  Rising Frustration. –  In this state, regulating one’s mood becomes difficult and this swamps the ability to think. –  Way out is to empathize and hope…even hope beyond hope! 16
  13. 13. •  Be patient with yourself and keep going, allow time for skills to develop. •  The more you practice, the better you get. •  Observe and do it consciously. •  Once you see where the holes are, go out and put the missing pieces in place. 17
  14. 14. To laugh often and love much; to win the respect of intelligent persons and the affection of children, to earn the approbation of honest critics; to appreciate beauty; to give of one’s self, to leave the world a bit better, whether by a healthy child, a garden patch or a redeemed social condition; to have played and laughed with enthusiasm and sung with exultation; to know even one life has breathed easier because you have lived -- that is to have succeeded. Ralph Waldo Emerson 19
  15. 15. •  Sri Aurobindo’s Works •  Works of The Mother •  Life Beautiful –  Mr. M. P. Pandit •  Sharon Good – •  The Times of India •  CNN 21