They are intangible qualities
required for a 360o development
of an individual.
…to mention a few.
• Remain Young, Never stop striving towards
• Even-out, balance and create win-win situations
• Control Impulsive behavior, Motivate oneself
and Persist in the face of frustration.
• First of all, a Positive Approach to things.
• Work to excel yourself and demonstrate that.
– Be in pursuit of knowledge.
– Always be eager to learn.
• Learn to learn from mistakes and take
• Be a team player. Everyone is essential for
– Not “I” or “You” or “Them”…it is “US”
• Be accountable for your own satisfaction.
Nothing great was ever achieved without enthusiasm.
Ralph Waldo Emerson 7
• Do more than hear…listen. Be a good listener.
• Analyze and Synthesize (Step back).
• Articulate your thoughts using apt words that
• Respond (not react) by simplifying the
– Attune yourself to the mental climate of the other
and minimize cross-purpose talk.
• Goal is to build a Pleasing Personality.
– Be Reliable when making commitments.
– Maintain Consistency in approach.
– Understand difference between confidence
(healthy pride) and ego (negative pride).
– Preserve dignity of another person.
– Always be Open, it is a two-way street.
Trust a man and he will be trustworthy.
Treat a man with greatness and he will be great.
Ralph Waldo Emerson
• When a mistake is made, accept it immediately
and willingly. Don’t pass the buck!
• When other person realizes and admits the
mistake, make way out to save his/her face.
– Preserve self-esteem.
• When you don’t have anything good to say
about a person, keep silence…avoid gossip.
• Create a list identifying the areas to be
• Work on cultivating-In pleasant habits
and removing-Out the unpleasant ones.
• Practice this on daily basis, in day-to-day
interactions with Co-workers, Subordinates and
• Self-Evaluation is one of the keys
– Continuous Reflection.
• Spectator-Actor-Manager Approach
– You are the Spectator
• watch yourself Act.
– You are the Actor
– You are the Manager
• Co-ordinate the Actor and Spectator roles
• Be open to constructive criticism and
feedback from people
– Formal feedback
• Peer Reviews, Subordinate Reviews, Manager Review
– Informal feedback
• Casual chats, Suggesting actions etc…
• Emotional Hijacking
– In this state, our rational mind is controlled by
impulsive mind, and quick, angry and unreasonable
• Drying Enthusiasm.
– Giving up or discouragement due to not seeing
results according to expectations is a common
thing, however we must keep ourselves motivated.
When the road ahead becomes bumpy,
Don’t you ever become grumpy.
• Doubting Thomas
– Results from lack of faith.
– Have faith that you will win and you shall
– Let not doubt usurp the place of Faith
• Rising Frustration.
– In this state, regulating one’s mood becomes
difficult and this swamps the ability to think.
– Way out is to empathize and hope…even hope
• Be patient with yourself and keep going, allow
time for skills to develop.
• The more you practice, the better you get.
• Observe and do it consciously.
• Once you see where the holes are, go out and
put the missing pieces in place.
To laugh often and love much;
to win the respect of intelligent persons and the
affection of children, to earn the approbation of
to appreciate beauty;
to give of one’s self, to leave the world a bit better,
whether by a healthy child, a garden patch or a
redeemed social condition;
to have played and laughed with enthusiasm and sung
to know even one life has breathed easier because you
-- that is to have succeeded.
Ralph Waldo Emerson
• Sri Aurobindo’s Works
• Works of The Mother
• Life Beautiful
– Mr. M. P. Pandit
• Sharon Good
• The Times of India