Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

IntrapreneurshipInCustomerSupport

146 views

Published on

  • Be the first to comment

  • Be the first to like this

IntrapreneurshipInCustomerSupport

  1. 1. Intrapreneurship in Customer Support Dhamana Shakespeare-Turner
  2. 2.  Intrapreneur vs. Entrepreneur  Success Stories  Application and Uses in Customer Support
  3. 3. What is an “Intrapreneur”?
  4. 4. The Intrapreneur An ‘In-house Entrepreneur’  Collaboration  Innovation  Motivation
  5. 5. The Intrapreneur  Proactive Solutions/New Product  Focus on Business-to-Business (B2B)  Renewed/Increased Morale  Career Expansion/Exploration  Profit
  6. 6. …versus Entrepreneur  Innovation  Motivation  Focus on Business-to-Consumer (B2C)  Limited Resources  External Competition
  7. 7. Intrapreneurship Success Stories
  8. 8. Lockheed Martin Advanced Development Programs (ADP) ◦ Many famous aircraft designs,including the P-80 Jet Fighter 3M ◦ Post-it® Notes Public domain image from Wikipedia: http://en.wikipedia.org/wiki/File:Lockheed_P-80_PN-155.jpg Success Stories
  9. 9. Sony Labs ◦ Sony PlayStation Microsoft ◦ Xbox Console Google ◦ Gmail ◦ Google Sky Success Stories
  10. 10. Applications to Customer and Product Support
  11. 11. Collaboration MotivationInnovation
  12. 12. COLLABORATION UAT User Feedback Admin Feedback Report Review
  13. 13. INNOVATION Proactive Solutions Problem Solving Creative Thinking
  14. 14. MOTIVATION Morale Professional Development Efficiency & Effectiveness Passion

×