Kimel Medical Usability7 9


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Sample qualitative, customer focused research conducted by third brain studio, llc.

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Kimel Medical Usability7 9

  1. 1. confidential © 2009 All rights reserved
  2. 2. Intel Health Guide ▪ Health focused computing to help chronically ill seniors confidential © 2009 All rights reserved
  3. 3. Out of Box Testing ▪ Conducted in home, Out of Box tests to understand unpacking, space and set up > Testing conducted in homes in and around the Portland Metro area ▪ Tested carry-in, unpack, set up and re-pack ▪ Findings highlighted difficulty in finding a flat surface for the device in the home, changes in the manual, issues with hi-speed internet ▪ “I’d have my grandson do it.” confidential © 2009 All rights reserved
  4. 4. Usability Studies ▪ Captured patient feedback and recommended changes on information architecture, taxonomy and language issues > Testing conducted in 2 U.S. and 3 UK locations ▪ Gathered physician feedback on back end software leading to significant changes in clinician side software > Changed understanding of key user – Home health nurse, not physicians confidential © 2009 All rights reserved
  5. 5. Context Aware Medication Prompting ▪ Early research for longitudinal study confidential © 2009 All rights reserved
  6. 6. In Situ Research ▪ Spent 36 hours living in a retirement village ▪ Documented every activity to triangulate and verify sensor data ▪ Observed life patterns in place to understand local behaviors ▪ Documented technology glitches to pre-empt issues in the homes of test participants confidential © 2009 All rights reserved
  7. 7. Intel Computing ▪ For Stephen Hawking’s Intel provided computer confidential © 2009 All rights reserved
  8. 8. Shadowing and Observation ▪ Captured insights about ease of use by shadowing Stephen Hawking and his caregivers for a day ▪ Findings included (a) many packs on rear of wheelchair inhibiting access to technology, (b) need for an a external battery pack, (c) a mass of misunderstood cables ▪ Recommendations were implemented and significantly reduced calls for technical support ▪ “I can’t talk or give directions when the chair is moving.” b c confidential © 2009 All rights reserved
  9. 9. Context Aware Medication Prompting ▪ Longitudinal medication prompting research confidential © 2009 All rights reserved
  10. 10. Usability/Diary Study ▪ 10 elders in the Portland area were given 3 different medication reminders: audio, visual and mobile ▪ Photos were taken of where the elders placed the devices in their homes for design context ▪ At the end of 3 weeks, elders were asked to use Play-doh to talk about and design their ideal reminder > 9 of 10 participants designed a watch, keying in on the importance not of the watch, but on the mobility of the device ▪ “The watch is more portable, it’s with your body all the time.” confidential © 2009 All rights reserved
  11. 11. Pharmaceutical Research ▪ Understanding emotions around osteoporosis medications confidential © 2009 All rights reserved
  12. 12. Beeper Study ▪ Create a take home package to capture emotions of 50+ year old women about their osteoporosis medication > Beeper prompts women to write in a diary or take a photo throughout the day ▪ Create an interview to follow up at home exercises ▪ Key findings > Women at this age are not tech savvy, even with beepers > Better communication with the doctor about side effects is more important than packaging changes confidential © 2009 All rights reserved
  13. 13. Janna C. Kimel 308 SW 1st Ave. Suite 200 Portland, OR 97203 confidential © 2009 All rights reserved