Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Kimel Medical Usability7 9

633 views

Published on

Sample qualitative, customer focused research conducted by third brain studio, llc.

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

Kimel Medical Usability7 9

  1. 1. confidential © 2009 All rights reserved
  2. 2. Intel Health Guide ▪ Health focused computing to help chronically ill seniors confidential © 2009 All rights reserved
  3. 3. Out of Box Testing ▪ Conducted in home, Out of Box tests to understand unpacking, space and set up > Testing conducted in homes in and around the Portland Metro area ▪ Tested carry-in, unpack, set up and re-pack ▪ Findings highlighted difficulty in finding a flat surface for the device in the home, changes in the manual, issues with hi-speed internet ▪ “I’d have my grandson do it.” confidential © 2009 All rights reserved
  4. 4. Usability Studies ▪ Captured patient feedback and recommended changes on information architecture, taxonomy and language issues > Testing conducted in 2 U.S. and 3 UK locations ▪ Gathered physician feedback on back end software leading to significant changes in clinician side software > Changed understanding of key user – Home health nurse, not physicians confidential © 2009 All rights reserved
  5. 5. Context Aware Medication Prompting ▪ Early research for longitudinal study confidential © 2009 All rights reserved
  6. 6. In Situ Research ▪ Spent 36 hours living in a retirement village ▪ Documented every activity to triangulate and verify sensor data ▪ Observed life patterns in place to understand local behaviors ▪ Documented technology glitches to pre-empt issues in the homes of test participants confidential © 2009 All rights reserved
  7. 7. Intel Computing ▪ For Stephen Hawking’s Intel provided computer confidential © 2009 All rights reserved
  8. 8. Shadowing and Observation ▪ Captured insights about ease of use by shadowing Stephen Hawking and his caregivers for a day ▪ Findings included (a) many packs on rear of wheelchair inhibiting access to technology, (b) need for an a external battery pack, (c) a mass of misunderstood cables ▪ Recommendations were implemented and significantly reduced calls for technical support ▪ “I can’t talk or give directions when the chair is moving.” b c confidential © 2009 All rights reserved
  9. 9. Context Aware Medication Prompting ▪ Longitudinal medication prompting research confidential © 2009 All rights reserved
  10. 10. Usability/Diary Study ▪ 10 elders in the Portland area were given 3 different medication reminders: audio, visual and mobile ▪ Photos were taken of where the elders placed the devices in their homes for design context ▪ At the end of 3 weeks, elders were asked to use Play-doh to talk about and design their ideal reminder > 9 of 10 participants designed a watch, keying in on the importance not of the watch, but on the mobility of the device ▪ “The watch is more portable, it’s with your body all the time.” confidential © 2009 All rights reserved
  11. 11. Pharmaceutical Research ▪ Understanding emotions around osteoporosis medications confidential © 2009 All rights reserved
  12. 12. Beeper Study ▪ Create a take home package to capture emotions of 50+ year old women about their osteoporosis medication > Beeper prompts women to write in a diary or take a photo throughout the day ▪ Create an interview to follow up at home exercises ▪ Key findings > Women at this age are not tech savvy, even with beepers > Better communication with the doctor about side effects is more important than packaging changes confidential © 2009 All rights reserved
  13. 13. Janna C. Kimel 308 SW 1st Ave. Suite 200 Portland, OR 97203 www.thirdbrainstudio.com confidential © 2009 All rights reserved

×