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I was hired by a client to bring their new SaaS offering to production.
At this time they had no operations guy on staff to run it.
While working on the project, I asked the CTO and myself if it is possible to deploy methodologies and infrastructure that would enable this company to support their production without a designated ops guy.
This is a story of our journey.
Presented in the Continuous Delivery track at DevOps Con Israel 2013