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Answering Service Pricing: Don't Overpay

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DON'T OVERPAY
FOR YOUR
ANSWERING SERVICE
3EASY STEPS
TO UNDERSTAND
ANSWERING SERVICE
PRICING

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STEP 1:
TYPES OF
PRICING 
MODELS
PAY BY THE MINUTE
PAY PER CALL
TIERED PRICING
MONTHLY SUBSCRIPTIONA LIVE ANSWERING
SERVIC...

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STEP 2:
PRICING COMPARISON
Under $0.70 per minute
High call volume or poor
service quality.
$.70 to $0.80 per minute 
High...

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Answering Service Pricing: Don't Overpay

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Read Article Here: https://goo.gl/5T6Wwr
Do you dread receiving your answering service bill? Unsure if you are over paying? Is your answering service pricing competitive? This post answers these questions.

This blog is dedicated to those who want a clear understanding of their answering service bill. Like any smart person, you want to know what you are paying for. This presentation provides 3 easy steps to help you better understand your answering service pricing.

Read Article Here: https://goo.gl/5T6Wwr
Do you dread receiving your answering service bill? Unsure if you are over paying? Is your answering service pricing competitive? This post answers these questions.

This blog is dedicated to those who want a clear understanding of their answering service bill. Like any smart person, you want to know what you are paying for. This presentation provides 3 easy steps to help you better understand your answering service pricing.

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Answering Service Pricing: Don't Overpay

  1. 1. DON'T OVERPAY FOR YOUR ANSWERING SERVICE 3EASY STEPS TO UNDERSTAND ANSWERING SERVICE PRICING
  2. 2. STEP 1: TYPES OF PRICING  MODELS PAY BY THE MINUTE PAY PER CALL TIERED PRICING MONTHLY SUBSCRIPTIONA LIVE ANSWERING SERVICE WILL TYPICALLY OFFER FOUR TYPES OF PRICING. PAY FOR WHAT YOU USE. PAY FOR EACH CALL RECEIVED. FLAT MONTHLY RATE WITH FIXED NUMBER OF MINUTES, PAY FOR ADDITIONAL CALL TIME PRICING VARIES BASED ON THE SERVICES OFFERED
  3. 3. STEP 2: PRICING COMPARISON Under $0.70 per minute High call volume or poor service quality. $.70 to $0.80 per minute  High call volume or simple services like message taking. $0.80 to $1.00 per minute Standard rate for a quality answering service. Type of service will determine cost. $1+ per minute Typically specialized services that require a highly trained agent to manage call. Ex. Help Desk 0 0.25 0.5 0.75 1 Low Q uality H igh Volum e Sim ple Services Standard R ate Specilized
  4. 4. STEP 3: UNDERSTAND CHARGES COMMON CHARGES Questions You Need To Ask Is your bill easy to understand? Are charges hidden by being grouped together? Will your rate ever change? Secretarial Calls: Calls answered on your behalf. Check-in Calls: Calls from personnel needing updates from agents. Call-outs: Agents call out to complete a task. Patches: Caller is connected to another person. Outgoing Data Calls: Agent sends a text message, emails, etc. Incoming Data Calls: Management of text message, emails, etc. Non-Live Calls: Duties performed by agent after call ends. Account Updates: Changes to your account processes. Client Maintenance: Updates to information used by agent. Agent Training: Charges depend on the complexity of tasks. Pre-Announcements: Some companies charge for this, most don't.
  5. 5. STEP 3: UNDERSTAND CHARGES AVOID THESE CHARGES Are there "Setup Fees"? What services are included? IMPORTANT: Read Your Agreement, each answering service could use different language to describe charges. Connect/ Non Connect: Some answering services will charge you even if the call doesn’t connect. These types of companies should be avoided. Time in Voicemail: Another sign of a provider trying to nickel and dime you. If you are being charged for a client leaving a voicemail, run from that service! Hold Time: Being charged for hold time is not a regular practice by answering services, but it does happen. I recommend you avoid a service that will charge you for hold time.
  6. 6. READ THE FULL ARTICLE Click Here VISIT UNICOMCORP.COM

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