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[Dev day2018] Hard inside and Soft outside - By Arthur Aubrée, IT & Training Manager at Passerelles Numériques Vietnam

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Peter Drucker wrote “The most important thing in communication is hearing what isn’t said”. How about asking the right question to understand the information clearly and conduct the project successfully? A good tech guy in 2018 should be correctly equipped with a full set of soft skills that will help him find his place and bloom in his working environment.

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[Dev day2018] Hard inside and Soft outside - By Arthur Aubrée, IT & Training Manager at Passerelles Numériques Vietnam

  1. 1. Hard inside and Soft outside Arthur Aubrée 1
  2. 2. 1918 – Job success 2Charles Riborg Mann, 1918, A Study of Engineering Education
  3. 3. 2011 – Training budget 3Green & McGill , 2011, The State of the Industry Report
  4. 4. 4www.batimes.com
  5. 5. EMOTIONAL INTELLIGENCE PART I 5
  6. 6. 6www.marshallmcadam.comwww.zuarguss.com
  7. 7. IQ & EQ • Intelligence Quotient – Fixed number – Standard test • Emotional Intelligence – Perceive – Control 𝐼𝑄 = 𝑀𝑒𝑛𝑡𝑎𝑙 𝑎𝑔𝑒 𝑅𝑒𝑎𝑙 𝑎𝑔𝑒 × 100 Emotional Intelligence – Evaluate – Express www.bigthink.com 7
  8. 8. How does “happiness” feel like? on a physical level  Upset stomach, look away  Shallow breaths, quick heart beat  Racing heart, muscle tension, hair standing  Increased energy, "glowing feeling", warm  Heavy chest, tired  Tense muscles, red face  Full feeling in chest, easy breathing  I don't know 8PsychTests.comEmotional Intelligence
  9. 9. How does “happiness” feel like? on a physical level 9PsychTests.comEmotional Intelligence  Upset stomach, look away  Shallow breaths, quick heart beat  Racing heart, muscle tension, hair standing  Increased energy, "glowing feeling", warm  Heavy chest, tired  Tense muscles, red face  Full feeling in chest, easy breathing  I don't know
  10. 10. Test yourself! https://testyourself.psychtests.com/testid/3979 10Emotional Intelligence
  11. 11. STORY TIME 11 PART II
  12. 12. Conflict management 12 Conflict mgt Story Time Late & wrong order at the restaurant www.rewardsnetwork.com
  13. 13. Networking 13Story Time Working out of your home country Conflict mgt Networking www.iran-daily.com
  14. 14. Teamwork 14Story Time Overtime in IT company Conflict mgt Networking Teamwork www.usnews.com
  15. 15. Project Management 15Story Time Web project with IT students Conflict mgt Networking Teamwork Project mgt www.appliedtech.iit.edu
  16. 16. Be an avocaDO ! A good IT professional is soft outside, Softskills need practice, Before the professional life. 16Story Time Conflict mgt Networking Teamwork Project mgt AvocaDO !
  17. 17. Contact Arthur Aubrée arthur.aubree@passerellesnumeriques.org 01667651527 17 Credits: http://www.somethingcool.ca
  18. 18. Q & A 18
  19. 19. Soft skills training @PNV 19Passerelles Numériques Vietnam
  20. 20. 20 Erika and Serena are gossiping. Seeing them, Claudette is transported back to her youth, and remembers her best friends who she hasn't seen in 15 years. What mixed emotions is she likely feeling? Happy and sad Excited and frustrated Satisfied and indifferent Content and restless Joyful and solemn I don't know Emotional Intelligence PsychTests.com
  21. 21. 21 Happy and sad Excited and frustrated Satisfied and indifferent Content and restless Joyful and solemn I don't know Emotional Intelligence PsychTests.com Erika and Serena are gossiping. Seeing them, Claudette is transported back to her youth, and remembers her best friends who she hasn't seen in 15 years. What mixed emotions is she likely feeling?

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