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No Static: IA for Dynamic Information Environments

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Just as building and city architects can’t control every use and evolution of their spaces over time, it is also true that information architects need to anticipate – but not control – the various people who engage with information spaces. This includes regular inhabitants, visitors, and those who never engage directly with the space but have a more distant interaction – suppliers of goods and services, and people who are affected by the decisions and actions of those within the space.

Built spaces are not static, they are dynamic. The idea of designing your IA to respond to dynamic conditions is not new, but what does that mean in practice? How do we approach our work and the additional responsibilities that arise in these spaces?

We can create ecosystems that accommodate a range of different information sources and uses. We can also support the immediate goals and needs of the current stakeholders, while anticipating the long-term evolution of what we build. We will incorporate terms we know into our process – terms like adaptive, responsive, flexible, emergent, empowering – but with deeper meanings, as they have to guide the use of sophisticated information models and advanced/AI technologies.

This talk provides an overview of the dynamic information landscape, positions the role of IA firmly at the heart of its ecosystem design, and provides ideas for weaving this into your practice.

Published in: Design
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No Static: IA for Dynamic Information Environments

  1. 1. Duane Degler duane@designforcontext.com @ddegler IA Summit • March 24, 2018 slides posted at: designforcontext.com/insights ! #dynamicIA #ias18 No Static: IA for Dynamic Information Environments
  2. 2. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 2 Focus areas for this talk
  3. 3. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Your Information Environment 3 Content streaming Embedded content External vocabulary External deep nav User- generated architecture Evolving internal search indexes Related links, content User’s external search/nav User profile refinement Partner portals, APIs
  4. 4. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 The NETWORK is the norm 4 Place Space Ecosystem
  5. 5. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 5 DANAH BOYD (2018) “You Think You Want Media Literacy… Do You?” …until we start understanding [young people’s] response to our media society, we will not be able to produce responsible interventions. So I would argue that we need to start developing a networked response to this networked landscape. danah boyd “You Think You Want Media Literacy… Do You?” Data & Society: Points blog. March 9, 2018. http://points.datasociety.net/you-think-you-want-media-literacy-do-you-7cad6af18ec2 And it starts by understanding different ways of constructing knowledge.
  6. 6. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 6 COCO CHALFANT (3.2.2018) …as information architects, we have the responsibility and skills to affect positive change in society with our designs. Coco Chalfant, IA Summit blog, Mach 2, 2018 http://www.iasummit.org/social-conscious-convergence-ia-summit/
  7. 7. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 “What if…?” 7 Marsha Haverty “What we mean by meaning” IA Summit 2015. http://bit.ly/MH_mean-by-meaning
  8. 8. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 “What if…?” 8 Marsha Haverty “What we mean by meaning” IA Summit 2015. http://bit.ly/MH_mean-by-meaning
  9. 9. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 “What if…?” 9 These are dynamic scenarios Marsha Haverty “What we mean by meaning” IA Summit 2015. http://bit.ly/MH_mean-by-meaning
  10. 10. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 DYNAMIC INFORMATION ARCHITECTURE 10
  11. 11. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Architecture Structural, long-lived… the deliberateness of the physical (change is hard and expensive) Information Fluid, forgiving, volatile… and often unstructured (change is cheap) Dynamic Flexible, evolving, mutable… applications as the contact point of experience (change mustn’t disrupt meaning-making – it shouldn’t be too cheap) 11
  12. 12. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Dynamic Information Architecture 12 “Dynamic information architecture helps provide a coherent framework for a user’s experience, allowing many contextual forces to interact with each other in a way that is transparent, yet able to be controlled by the user.” D. Degler Dynamic Information Architecture: External & Internal Contexts for Reframing In Resmini, et al, Reframing Information Architecture (2014) http://reframe-ia.org
  13. 13. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 How do we do that? 13 Some thoughts how I do Dynamic IA …but first, a model
  14. 14. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 SITUATION SIGNALS SITUATIONSIGNALS Location Co-occurring events Date / time Conditions Devices / connectivity SITUATION SIGNALS USERSIGNALS Usage patterns Experience Interests / profile History Community CONTENTSIGNALS Link relationships Text patterns Categories / keywords Metadata TASKSIGNALS Outcomes / goals Rules / requirements Criticality Sequence / status Frequency for user Context Signals Degler (2013). Supporting Relevance for Users: A Design Challenge http://www.designforcontext.com/insights/supporting-relevance-for-users 14
  15. 15. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 “BLENDED” ENVIRONMENTS & EXPERIENCES 15
  16. 16. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 SITUATION SIGNALS USERSIGNALS Usage patterns Experience Interests / profile History Community CONTENTSIGNALS Link relationships Text patterns Categories / keywords Metadata TASKSIGNALS Outcomes / goals Rules / requirements Criticality Sequence / status Frequency for user SITUATION SIGNALS SITUATIONSIGNALS Location Co-occurring events Date / time Conditions Devices / connectivity Context Signals Degler (2013). Supporting Relevance for Users: A Design Challenge http://www.designforcontext.com/insights/supporting-relevance-for-users 16
  17. 17. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 What is an Information Environment? 17 “BLENDED” ENVIRONMENTS …The chat application becomes your shared environment, its boundaries defined by the app’s user interface much as the boundaries of a physical room are defined by its walls and ceiling… This environment where you’re meeting is made almost entirely of information… Jorge Arango: What is an Information Environment? https://jarango.com/2018/03/18/what-is-an-information-environment Jonathan Eyler-Werve, Jan 21, 2017. https://www.flickr.com/photos/46866170@N07/32066902410
  18. 18. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 What is an Information Environment? 18 “BLENDED” ENVIRONMENTS …The chat application becomes your shared environment, its boundaries defined by the app’s user interface much as the boundaries of a physical room are defined by its walls and ceiling… This environment where you’re meeting is made almost entirely of information… Jorge Arango: What is an Information Environment? https://jarango.com/2018/03/18/what-is-an-information-environment Jonathan Eyler-Werve, Jan 21, 2017. https://www.flickr.com/photos/46866170@N07/32066902410 In many contexts, the app’s interface boundaries are blended with local context and remote context.
  19. 19. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Mapping Paths Through Ecosystems 19 “BLENDED” ENVIRONMENTS Emerging work from Andrea Resmini, in collaboration with others, to identify an analytical / structural ”language” to visualize paths across multiple devices. Andrea Resmini (2017): Upcoming publication
  20. 20. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Information & Embodied Cognition 20 “BLENDED” ENVIRONMENTS Marsha Haverty “What we mean by meaning” IA Summit 2015 http://bit.ly/MH_mean-by-meaning
  21. 21. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Engagement and IA in Physical Space 21 “BLENDED” ENVIRONMENTS The Inviting Dark: Thinking About Information Architecture in Physical Space Jason Alderman at IA Summit 2016 https://blueprintdigital.com/ia-summit-2016/jason-alderman
  22. 22. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Federated Information Resources: International Image Interoperability Framework (IIIF) 22 Remnants of Otto Ege MS 1, as of 2014 Rob Sanderson, Linked Data and Images: Building Blocks for Cultural Heritage (72-73), April 18, 2014. https://www.slideshare.net/azaroth42/linked-dataandimages “BLENDED” ENVIRONMENTS
  23. 23. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Connecting the Diaspora of Cultural Info 23 Otto Ege MS 1, Reconstructed, in 2014 Rob Sanderson, Linked Data and Images: Building Blocks for Cultural Heritage (72-73), April 18, 2014. https://www.slideshare.net/azaroth42/linked-dataandimages “BLENDED” ENVIRONMENTS Consider: Changes in source images Annotations Branches to other resources Different UI representations or interactions
  24. 24. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 GETTING PERSONAL 24
  25. 25. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 SITUATION SIGNALS SITUATIONSIGNALS Location Co-occurring events Date / time Conditions Devices / connectivity CONTENTSIGNALS Link relationships Text patterns Categories / keywords Metadata TASKSIGNALS Outcomes / goals Rules / requirements Criticality Sequence / status Frequency for user SITUATION SIGNALS USERSIGNALS Usage patterns Experience Interests / profile History Community Context Signals Degler (2013). Supporting Relevance for Users: A Design Challenge http://www.designforcontext.com/insights/supporting-relevance-for-users 25
  26. 26. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Accessibility 26 GETTING PERSONAL 2002-2003… “Let’s think differently about the modality of carrying personal profile information.” What about a “profile on a stick”? A USB flash drive that carried a profile of the user’s needs for adapting the interaction with some device. e.g. Computers Kiosks ATMs Biometric devices Raised the question: Can this apply to other aspects of personalization? 2014-2015… ● Distance – different situations ● How do our experiences and profiles carry across interactions with multiple institutions and domains? ● Time – longitudinal evolution ● How do our experiences and preferences evolve as we learn, experience… and our tastes and needs grow and change?
  27. 27. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 27 Site Set of Assets Site Set of Assets Profile Site Set of Assets ProfileProfile A site has an model (information architecture) Every asset has a model (metadata and classification) Every user has a model (personal interests and experience) They rarely talk to each other…! Personalization Now: Closed-World Degler (2015). Creating Personal Profiles Across Time & Distance http://www.designforcontext.com/insights/personal-profiles-time-distance-smartdata2015 GETTING PERSONAL
  28. 28. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Ecosystem Closed-World Ecosystems 28 Site Set of Assets Site Set of Assets Site Set of Assets Profile Profile ProfileProfile Degler (2015). Creating Personal Profiles Across Time & Distance http://www.designforcontext.com/insights/personal-profiles-time-distance-smartdata2015 GETTING PERSONAL
  29. 29. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 ● What attributes matter? ● How does my growth, learning, and experience affect alignment with sites? ● If the attributes of an asset itself change in future, does that change my interest in it? Or does it change the map between those types of assets and my profile? ● With increasing richness and diversity comes complexity Profiling is Uneven Across Dimensions 29 GETTING PERSONAL
  30. 30. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Profile Ecosystem 30 Site Set of Assets Site Set of Assets Site Set of Assets Context Context Context Future of Personalization Degler (2015). Creating Personal Profiles Across Time & Distance http://www.designforcontext.com/insights/personal-profiles-time-distance-smartdata2015 GETTING PERSONAL People should own their profiles. Pattern matching, with rich semantics, can align the person’s personal patterns with information sources and the ecosystem.
  31. 31. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Time Distractions Participant experience Attention Social connections Knowledge Place Goals Experience Context as Forces Applied to Interests Note: The above parameters and directions of force are examples only. 31 GETTING PERSONAL
  32. 32. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 CONTEXT IN CULTURES 32
  33. 33. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 SITUATION SIGNALS SITUATIONSIGNALS Location Co-occurring events Date / time Conditions Devices / connectivity SITUATION SIGNALS USERSIGNALS Usage patterns Experience Interests / profile History Community CONTENTSIGNALS Link relationships Text patterns Categories / keywords Metadata TASKSIGNALS Outcomes / goals Rules / requirements Criticality Sequence / status Frequency for user Context Signals Degler (2013). Supporting Relevance for Users: A Design Challenge http://www.designforcontext.com/insights/supporting-relevance-for-users 33
  34. 34. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Context in Intercultural Communication 34 CONTEXT IN CULTURES High-context culture Low-context culture CONTEXT …relies on implicit communication and nonverbal cues. In high-context communication, a message cannot be understood without a great deal of background information. …relies on explicit communication. In low-context communication, more of the information in a message is spelled out and defined. Brian Neese, Intercultural Communication: High- and Low-Context Cultures. August 17, 2016. https://online.seu.edu/high-and-low-context-cultures See also: Elizabeth Würtz, Intercultural Communication on Web sites: A Cross-Cultural Analysis of Web sites from High-Context Cultures and Low- Context Cultures. Journal of Computer-Mediated Communication 11 (2006) 274–299. https://doi.org/10.1111/j.1083-6101.2006.tb00313.x
  35. 35. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Context in Intercultural Communication 35 CONTEXT “Experienced” users may engage easily. How to adapt information and interactions if the context is not explicit? Recognize where the level of context may be dynamic. Where a wider array of users – and uses – exist, provide more framing and control to allow users to set the pace. CONTEXT IN CULTURES High-context culture Low-context culture …relies on implicit communication and nonverbal cues. In high-context communication, a message cannot be understood without a great deal of background information. …relies on explicit communication. In low-context communication, more of the information in a message is spelled out and defined.
  36. 36. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 36 ANDREW HINTON (2015) Understanding Context …no matter how enabled by artificial intelligence, such metamaps and compasses tend to become less accurate as they try to be smarter and more richly relevant to context. The bigger the gap we’re trying to bridge, the more it’s subject to the fog of ambiguity… (pg.104) Andrew Hinton Understanding Context. 2015. http://www.contextbook.com A small note of caution
  37. 37. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 DYNAMICALLY SUPPORTING CONTENT 37
  38. 38. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 TASKSIGNALS Outcomes / goals Rules / requirements Criticality Sequence / status Frequency for user SITUATION SIGNALS SITUATIONSIGNALS Location Co-occurring events Date / time Conditions Devices / connectivity SITUATION SIGNALS USERSIGNALS Usage patterns Experience Interests / profile History Community Context Signals CONTENTSIGNALS Link relationships Text patterns Categories / keywords Metadata Degler (2013). Supporting Relevance for Users: A Design Challenge http://www.designforcontext.com/insights/supporting-relevance-for-users 38
  39. 39. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Why Subjects, goals Where Presented, approved, deployed, cited When Created, presented, published, changed Who Authors, reviewers, consumers Context Wrappers 39 SUPPORTING CONTENT What The metadata needs to be captured at a systemic level, based on organizational structures, rather than assuming each individual content item can be tagged.
  40. 40. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Leveraging Your Taxonomies’ Structure 40 Search Engine Receptor signaling Pluripotent stem cells Spherocytes Schistocytes ReticulocytesChimerism Antigens Immunogenicity Cytomegalovirus Epstein-Barr virusMalaria Babesia Filarasis Leishmania More than just pouring a bucket of words into your search engine’s indexer SUPPORTING CONTENT
  41. 41. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 User-facing ● Topical browsing ● Facet filtering, other page content filtering ● Relationship links between content items ● Personalization & preference-setting ● General IA / site organization Roles that Taxonomies Play 41 Internal engines ● Search indexing and relevance ranking ● Algorithmic tuning for related links & personalized content ● Automated & manual classification ● Map to content-specific models ● Recommendations, alerts and notifications SUPPORTING CONTENT
  42. 42. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Relationship Modeling 42 Subjects Content Types User Roles Conditional boosting “If the user is a Clinical Practitioner, boost these branches” SUPPORTING CONTENT
  43. 43. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 MODELING CONTEXT AND RELEVANCE 43
  44. 44. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 SITUATION SIGNALS SITUATIONSIGNALS Location Co-occurring events Date / time Conditions Devices / connectivity SITUATION SIGNALS USERSIGNALS Usage patterns Experience Interests / profile History Community CONTENTSIGNALS Link relationships Text patterns Categories / keywords Metadata TASKSIGNALS Outcomes / goals Rules / requirements Criticality Sequence / status Frequency for user Context Signals 44 MODELS FOR RELEVANCE
  45. 45. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 A Context Stack 45 SIGNALS User’s Location Subject Areas Rules Domain Environment Questions / Needs Path / Approach Tasks Role / Responsibilities User’s Experience(s) Actors in Task Persistent Focus Points Immediate Focus Points MODELS FOR RELEVANCE Most dynamic / short-lived signals Least dynamic / long-lived signals
  46. 46. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 ● Concept of “Shearing Layers” by Frank Duffy, Architect (1970s) ● “A building properly conceived is several layers of longevity of built components” ● Elaborated by Stuart Brand in How Buildings Learn (1994) ● Extended to the broader concept of “Pace Layering” to explore how civilizations can evolve in The Clock of the Long Now (1999) Background: Pace Layering MODELS FOR RELEVANCE Stuart Brand article (2018) “Pace Layering: How Complex Systems Learn and Keep Learning” https://jods.mitpress.mit.edu/pub/issue3-brand 46
  47. 47. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Applying Pace Layering to a Context Stack 47 MODELS FOR RELEVANCESIGNALS User’s Experience(s) Knowledge Base Rules Domain Environment Persistent Focus Areas Path / Approach Tasks Role / Responsibilities User’s Location Actors in Task Questions / Needs Immediate Focus Areas Scenario: Managing search filters
  48. 48. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Applying Pace Layering to a Context Stack 48 MODELS FOR RELEVANCESIGNALS User’s Experience(s) Knowledge Base Rules Domain Environment Persistent Focus Areas Path / Approach Tasks Role / Responsibilities User’s Location Actors in Task Questions / Needs Immediate Focus Areas Scenario: Form-filling during an interview Scenario: Managing search filters
  49. 49. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Applying Pace Layering to a Context Stack 49 MODELS FOR RELEVANCESIGNALS User’s Experience(s) Knowledge Base Rules Domain Environment Persistent Focus Areas Path / Approach Tasks Role / Responsibilities User’s Location Actors in Task Questions / Needs Immediate Focus Areas Scenario: Form-filling during an interview Scenario: Managing search filters Scenario: Answering a question for a colleague / friend
  50. 50. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Applying Pace Layering to a Context Stack 50 MODELS FOR RELEVANCESIGNALS User’s Experience(s) Knowledge Base Rules Domain Environment Persistent Focus Areas Path / Approach Tasks Role / Responsibilities User’s Location Actors in Task Questions / Needs Immediate Focus Areas Scenario: Form-filling during an interview Scenario: Managing search filters Scenario: Answering a question for a colleague / friend Scenario: Seeking information while traveling abroad Monitor and manage the stack at every interaction…
  51. 51. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Applying Pace Layering to Context Stack 51 MODELS FOR RELEVANCESIGNALS User’s Experience(s) Knowledge Base Rules Domain Environment Persistent Focus Areas Path / Approach Tasks Role / Responsibilities User’s Location Actors in Task Questions / Needs Immediate Focus Areas That sounds complicated… How do we architect all this data?
  52. 52. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 It’s about relationships Linked/Graph Data Underpins Our Work 52 Subject (a noun) Object (a noun) Predicate (a verb) MODELS FOR RELEVANCE
  53. 53. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Business ontology Person ontology Education ontology Ontology: Agreed Structures = Machine-Readable Meaning 53 PersonOrganization Post-Grad Degree University Qualification Line of business Business area Products Hobbies Manager Works asHas job role Has degree Confers Controls Operates in Knows Makes Valid type of Practices Requires
  54. 54. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 54 Let’s get LOUD! Linked Open Usable Data …with thanks to David Newbury, J. Paul Getty Trust MODELS FOR RELEVANCE Rob Sanderson, Publishing & Retrieving Linked Open Usable Data, US2TS Conference, March 1, 2018. http://bit.ly/RS_LOUD
  55. 55. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 FEEDBACK SUSTAINS ECOSYSTEMS 55
  56. 56. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 SITUATION SIGNALS SITUATIONSIGNALS Location Co-occurring events Date / time Conditions Devices / connectivity CONTENTSIGNALS Link relationships Text patterns Categories / keywords Metadata TASKSIGNALS Outcomes / goals Rules / requirements Criticality Sequence / status Frequency for user Context Signals 56 Degler (2013). Supporting Relevance for Users: A Design Challenge http://www.designforcontext.com/insights/supporting-relevance-for-users SITUATION SIGNALS USERSIGNALS Usage patterns Experience Interests / profile History Community FEEDBACK SUSTAINS ECOSYSTEMS
  57. 57. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 ● Feedback from use ● Analytics and user evaluation ● Assessing the strength of patterns and alignment ● Understanding user goal alignment… and drift ● For example, how do we manage the incremental transition from novice to expert in applications? ● Recognizing the role of “investment” ● Engagement, habit-formation ● Do feedback loops help with capturing user intent ? Feedback Sustains Ecosystems 57 FEEDBACK SUSTAINS ECOSYSTEMS
  58. 58. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 Fostering an Enhancement Ecosystem 58 FEEDBACK SUSTAINS ECOSYSTEMS Linked Collections and an Enhancement Ecosystem, ARLIS/NA, Feb 26, 2018. http://www.designforcontext.com/insights/linked-collections-and-enhancement-ecosystem
  59. 59. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 SITUATION SIGNALS SITUATIONSIGNALS Location Co-occurring events Date / time Conditions Devices / connectivity SITUATION SIGNALS USERSIGNALS Usage patterns Experience Interests / profile History Community CONTENTSIGNALS Link relationships Text patterns Categories / keywords Metadata TASKSIGNALS Outcomes / goals Rules / requirements Criticality Sequence / status Frequency for user Context Signals
  60. 60. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 ● “Blended” Environments and Experiences ● Getting Personal ● Context in Culture ● Dynamically Supporting Content ● Modeling Context and Relevance ● Feedback Sustains Ecosystems
  61. 61. #ias18 #dynamicIA @ddegler No Static: IA for Dynamic Information Environments | IA Summit 2018 The NETWORK is the norm 61 Place Space Ecosystem
  62. 62. Duane Degler duane@designforcontext.com @ddegler IA Summit • March 24, 2018 slides posted at: designforcontext.com/insights ! #dynamicIA #ias18 No Static: IA for Dynamic Information Environments

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