Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

First Impressions Matter: Onboarding for First Time Users

1,228 views

Published on

Presentation by Lisa Battle at the UXPA2016 conference in Seattle, WA, on June 1, 2016.

What kind of first impression is your web or mobile application making? It may not be what you would hope. Many SaaS applications’ free trials are used only once. Sources say that most mobile apps are downloaded, used once and deleted. First time user experience, while critical to product success, may not be getting the attention it deserves.

During onboarding, a first-time user must transition from novice to an engaged, active and repeat user. They must immediately recognize what they can do, how they can do it, and why it benefits them. This talk presents design principles for great onboarding experiences that engage and inform new users, helping them become productive quickly. We discuss how to convey your value proposition, guide setup, remove barriers, streamline initial tasks via smart defaults, provide walkthroughs, and instruct at the point of use, drawing on examples from web applications, mobile apps, and devices.

Published in: Design
  • Be the first to comment

First Impressions Matter: Onboarding for First Time Users

  1. 1. Lisa Battle President and Principal Consultant lisa@designforcontext.com @design4context First Impressions Matter: Onboarding for First Time Users UXPA 2016 Conference • 1 June 2016
  2. 2. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 First Impressions
  3. 3. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66
  4. 4. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 https://blog.intercom.io/designing-first-run-experiences-to-delight-users/
  5. 5. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 http://www.digitaltrends.com/mobile/16-percent-of-mobile-userstry-out-a-buggy-app-more-than-twice/
  6. 6. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Why should I use this? Value proposition How do I get started? Initial setup I’m stuck! Remove barriers What can I do here?Streamline initial tasks Show me what to do! Instructions, demos
  7. 7. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 First-time novice user Engaged, active, repeat user
  8. 8. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 ATM $
  9. 9. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Examples SaaS Web Application Zurb Verify Tablet App Evernote Mobile App Delectable Digital Pen Adobe Ink and Slide
  10. 10. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Design Principles
  11. 11. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Present a clear value proposition. 1
  12. 12. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  13. 13. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  14. 14. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  15. 15. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  16. 16. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  17. 17. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  18. 18. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  19. 19. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  20. 20. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 20 ENTERPRISE APPLICATIONS
  21. 21. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Present a clear value proposition. 1
  22. 22. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Minimize login and account creation. 2
  23. 23. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  24. 24. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  25. 25. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  26. 26. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  27. 27. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  28. 28. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  29. 29. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  30. 30. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 30 OTHER SAAS APPLICATIONS AND ONLINE SERVICES
  31. 31. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 31 ENTERPRISE APPLICATIONS Single sign on.
  32. 32. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Minimize login and account creation. 2
  33. 33. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Provide a simple, smart process for setup. 3
  34. 34. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  35. 35. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  36. 36. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  37. 37. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  38. 38. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  39. 39. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  40. 40. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  41. 41. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  42. 42. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  43. 43. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 43 OTHER SAAS APPLICATIONS
  44. 44. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 44 OTHER SAAS APPLICATIONS
  45. 45. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 45 ENTERPRISE APPLICATIONS Migrate the user’s data.
  46. 46. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Provide a simple, smart process for setup. 3
  47. 47. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Avoid the blank slate.4
  48. 48. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  49. 49. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  50. 50. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  51. 51. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  52. 52. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  53. 53. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  54. 54. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 54 OTHER SAAS OR ONLINE SERVICES
  55. 55. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 55 OTHER SAAS OR ENTERPRISE APPLICATIONS
  56. 56. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Avoid the blank slate.4
  57. 57. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Allow the user to immediately do something that gets results. 5
  58. 58. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  59. 59. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  60. 60. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  61. 61. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  62. 62. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  63. 63. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  64. 64. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  65. 65. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  66. 66. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  67. 67. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  68. 68. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  69. 69. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  70. 70. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  71. 71. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  72. 72. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  73. 73. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 73 ENTERPRISE APPLICATIONS 1 2 3
  74. 74. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 74 ENTERPRISE APPLICATIONS
  75. 75. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Allow the user to immediately do something that gets results. 5
  76. 76. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Import the user’s existing data from other sources. 6
  77. 77. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY ?
  78. 78. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  79. 79. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  80. 80. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  81. 81. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  82. 82. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  83. 83. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 83 OTHER SAAS APPLICATIONS APP A APP B Launch App B
  84. 84. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 84 ENTERPRISE APPLICATIONS
  85. 85. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Import the user’s existing data from other sources. 6
  86. 86. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Orient the user via minimalist, built-in demonstrations. 7
  87. 87. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  88. 88. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  89. 89. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  90. 90. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  91. 91. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  92. 92. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  93. 93. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 93 OTHER SAAS AND ENTERPRISE APPS
  94. 94. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Orient the user via minimalist, built-in demonstrations. 7
  95. 95. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Instruct at the point of use. 8
  96. 96. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  97. 97. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  98. 98. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  99. 99. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  100. 100. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  101. 101. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  102. 102. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  103. 103. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  104. 104. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  105. 105. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 105 OTHER SAAS AND ENTERPRISE APPS
  106. 106. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 106 OTHER SAAS AND ENTERPRISE APPS
  107. 107. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 107 OTHER SAAS AND ENTERPRISE APPS
  108. 108. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Instruct at the point of use. 8
  109. 109. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Ask to use the photos, contacts, & notifications when the user sees a clear benefit. 9
  110. 110. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  111. 111. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  112. 112. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  113. 113. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  114. 114. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  115. 115. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  116. 116. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  117. 117. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  118. 118. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Ask to use the photos, contacts, & notifications when the user sees a clear benefit. 9
  119. 119. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Provide preferences and controls users can set as they gain experience. 10
  120. 120. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  121. 121. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  122. 122. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  123. 123. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 WEB APPLICATION: ZURB VERIFY
  124. 124. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: EVERNOTE
  125. 125. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  126. 126. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 MOBILE APP: DELECTABLE
  127. 127. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  128. 128. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  129. 129. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 DEVICE: ADOBE INK AND SLIDE
  130. 130. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 OTHER SAAS AND ENTERPRISE APPLICATIONS
  131. 131. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 OTHER SAAS AND ENTERPRISE APPLICATIONS
  132. 132. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Provide preferences and controls users can set as they gain experience. 10
  133. 133. @design4context First Impressions Matter UXPA 2016http://www.uxpa2016.org/sessionsurvey?sessionid=66 Present a clear value proposition. Minimize login and account creation. Provide a simple, smart process for setup. Avoid the blank slate. Allow user to immediately do something that gets results. Import the user’s existing data from other sources. Orient the user via minimalist, built-in demonstrations. Instruct at the point of use. Ask to use the photos, location, contacts, & notifications when the user sees a clear benefit. Provide preferences and controls that users can set as they gain experience. 10 1 2 3 4 5 6 7 8 9
  134. 134. Lisa Battle President and Principal Consultant lisa@designforcontext.com @design4context First Impressions Matter: Onboarding for First Time Users UXPA 2016 Conference • 1 June 2016 Thanks! Presentation is on Slideshare – Go to www.designforcontext.com/publications http://www.uxpa2016.org/sessionsurvey?sessionid=66

×