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© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Based on Gartner's Annual CIO Survey
1
2,810 CIO responde...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Supplemented by 11 Case Study Interviews
2
BJP
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
The 2014 CIO Agenda Introduced the
Third Era of Enterpris...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Digital Increasingly Has the Power to
Determine the Winne...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
… and the Losers
The digital world is creating new types ...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
As digital moves to
center stage,
??
CIOs are given the o...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
CEO Reporting Reflects the Rise
of the Digital Narrative
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
CIO's View CEO's View
CIO 47%
BU Leads 17%
CMO 11%
Others...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Seizing the Opportunity Requires
Flipping Long-Held Behav...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Flipping /flɪpɪŋ/
Radically rethinking the
fundamental be...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Flip Information and Technology
Leadership
11
Information...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Top Technology Spending Priorities —
The Nexus Has Taken ...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Cloud Is First for Some,
an Option for Most
1st
OPTION EX...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Mobile Is the Rule, Not the
Exception
1st 2nd
MINORITY
26...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
The Analytics Game
Is Flipping
Backward-Looking
Reporting...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Post-Nexus Technologies Are
Closer Than We Think
16
7% 2%...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Flip Value Leadership
18
Value
Leadership
Information and...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
IT Budgets Are Mostly Flat
19
n = 2,711
0.4%
Latin
Americ...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Planning Horizons — Appropriate for a
Decade of Digital D...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Expose Three Types of Investment
21
FEAR FACT FAITH
Exten...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Move Metrics From Visible …
13%
20%
17%
18%
18%
32%
34%
5...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
… To Valuable
COSTIT
REVENUES
 
COSTIT
REVENUES
2015 AC...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Only 7% Are Strong at Reaping the Value
2%
5%
34%
45%
13%...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Rebalance Benefits Realization
C
PLAN EXECUTE HARVEST
Opt...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Address Faith-Based
Investments
Avoid
Experiment
Scenario...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Flip People Leadership
27
People and Culture
Leadership
I...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
75% of
respondents anticipate
they will need to change th...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Leading CIOs Spend a Day per Month
More With the Top Team...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
A COO of IT Gives You Back
One Day per Month
30
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Flip 1: Leadership Style
are
64%
of
CIOs
Pragmatic Leader...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Flip From "Control First" to "Vision First"
Based on Dan ...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Flip 2: Digital Cultural Revolution
When Doing Something ...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
At Quicken Loans,
Culture Drives Digital Success
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
What is your main role?
Leadership Flip 3
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Techniques to Increase
Digital Savvy of Enterprise
2015 A...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Flip 3: From IT Management to
Digital Inspiration
1. Enge...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
It's Not Time to Admire the Problem, It Is
Time to Take A...
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Are You?
??
As Digital Moves to
Center Stage,
Upcoming SlideShare
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CIO Agenda 2015 - Flipping Into Digital Leadership

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CIO Agenda 2015 - Flipping Into Digital Leadership

  1. 1. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity." Dave Aron Graham P. Waller Lee Weldon Flipping to Digital Leadership: The 2015 CIO Agenda
  2. 2. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Based on Gartner's Annual CIO Survey 1 2,810 CIO respondents from 84 countries, representing $12.1 trillion revenue, $397 billion of IT spend Insurance 7% Healthcare 6% Manufacturing 23% Education 7% Retail 5% Transportation 4% Communications 2% Media 2% Services 9% Government 12% Banking 10% Utilities 3% Wholesale Trade 2% 7% Latin America 37% EMEA 20% APAC 36% North America
  3. 3. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Supplemented by 11 Case Study Interviews 2 BJP
  4. 4. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. The 2014 CIO Agenda Introduced the Third Era of Enterprise IT IT Craftsmanship IT Industrialization Digitalization ADOPT IDEATE ENGAGE CREATE OFFER MONETIZE We Were Here We Are Here Digital has moved to center stage
  5. 5. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Digital Increasingly Has the Power to Determine the Winners ... 4 Social and holograms proved critical differentiators in the BJP/Narendra Modi winning the Indian election The connected car empowers Volvo to address persistent societal problems A Digital platform helped Quicken Loans grow from $70 billion in home loans in 2012, to $80 billion in 2013 Advanced approaches to analytics allowed the State Auditor of Massachusetts the insight to uncover tens of millions of dollars in potential value Digitalization has powered Crutchfield to flip its cash and space constraints to become advantages Digitalization allows Spring Airlines to be the first successful low-cost airline in China Applying thinking machines in wealth management promises competitive advantage Natura is embarking on a radical digitalization program to transform its ecosystem The Internet of Things and autonomous vehicles radically improve yields and effectiveness in mining
  6. 6. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. … and the Losers The digital world is creating new types and levels of risk for our business. Investment in risk management and risk management practices are not keeping up with new and higher levels of risk arising in a more digital world, creating greater exposure for our business/entity. The agility to sense and respond to unknown and unexpected types of risk is increasing in importance relative to practices for prioritizing, managing and mitigating known and expected risks. n = 1,377 89% Agree 69% Agree 83% Agree
  7. 7. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. As digital moves to center stage, ?? CIOs are given the opportunity to be digital leaders
  8. 8. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. CEO Reporting Reflects the Rise of the Digital Narrative
  9. 9. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. CIO's View CEO's View CIO 47% BU Leads 17% CMO 11% Others 25% CIO 15% BU Leads 9% CMO 10% Others 66%CIO How Will Your CEO Distribute Relative Responsibility for Leading Digital Innovation and Change Over the Next Two Years?
  10. 10. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Seizing the Opportunity Requires Flipping Long-Held Behaviors and Beliefs Information and Technology Leadership People and Culture Leadership Value Leadership
  11. 11. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Flipping /flɪpɪŋ/ Radically rethinking the fundamental beliefs and paradigms of a discipline to reflect new realities and opportunities
  12. 12. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Flip Information and Technology Leadership 11 Information and Technology Leadership People and Culture Leadership Value Leadership
  13. 13. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Top Technology Spending Priorities — The Nexus Has Taken Up Residence Source: Gartner 2015 CIO Survey, n = 2,793 1. BI/Analytics 2. Infrastructure and Data Center 3. Cloud 4. ERP 5. Mobile 6. Digitalization/Digital Marketing 7. Security 8. Networking, Voice and Data Communications 9. Customer Relationships 10.Industry-Specific Applications 11.Legacy Modernization 12.Enterprise Applications 41% 31% 27% 26% 24% 17% 13% 12% 11% 9% 7% 6% 50% 37% 32% 34% 36% 11% 11% 12% 8% 10% 7% 2% Rank Technology 2015 2014 Percentage of CIOs identifying each as a top three new spending priority
  14. 14. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Cloud Is First for Some, an Option for Most 1st OPTION EXCEPTION NEVER OTHER 10% 46% 27% 15% 2% 16% 55% 20% 9% 1% IaaS SaaS 2015 ACTION Build in a "Why Not Cloud" Step
  15. 15. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Mobile Is the Rule, Not the Exception 1st 2nd MINORITY 26% 36% 24% 14% 12% 36% 37% 15% Customer- facing Employee- facing 2015 ACTION Maximize Context- ualization
  16. 16. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. The Analytics Game Is Flipping Backward-Looking Reporting Passive Analysis of Data Structured Information Separate Analytics Forward-Looking Predictive Analytics Active Experimentation Informed by Data New Types of Information, Including Social and Multimedia Embedded Analytics 80% 80% 65% 62%     2015 ACTION Exploit Unstructured Info 2015 ACTION Run Data-Led Experiments
  17. 17. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Post-Nexus Technologies Are Closer Than We Think 16 7% 2% 2% 3% 7% 13% 8% 9% 7% 5% 24% 14% 12% 9% 9% 28% 28% 25% 20% 16% Internet of Things Thinking Machines Augmented Humans 3D Printing Robotics Approach to "SMART" Technologies Not relevant right now On the radar, but no action planned In medterm or long- term planning 2015 ACTION Get Post- Nexus on Your Radar
  18. 18. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
  19. 19. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Flip Value Leadership 18 Value Leadership Information and Technology Leadership People and Culture Leadership
  20. 20. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. IT Budgets Are Mostly Flat 19 n = 2,711 0.4% Latin America 0.9% EMEA 3.0% APAC 0.8% North America Global Weighted Average: 1.0% 79% Inside IT 21%
  21. 21. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Planning Horizons — Appropriate for a Decade of Digital Disruption? Now +1 +2 +3 +4 +5 +6 Years Proportion of Planning Effort Allocated to Time Horizons ••• 51% 33% 13% 3%
  22. 22. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Expose Three Types of Investment 21 FEAR FACT FAITH Extending Within the Known Keeping the Business in Business Transforming Beyond the Known ROIRisk Cost Quality Experiments Platforms 2015 ACTION Strengthen Categories
  23. 23. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Move Metrics From Visible … 13% 20% 17% 18% 18% 32% 34% 54% 63% 77% 26% 38% 41% 44% 49% 41% 49% 37% 29% 20% Minimum failure rates IT morale Innovation ratio IT skills Non-financial value Financial value IT-related risk levels Internal customer… Service levels IT cost Use of IT Performance Metrics Major Metric Minor Metric
  24. 24. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. … To Valuable COSTIT REVENUES   COSTIT REVENUES 2015 ACTION Invert Metrics
  25. 25. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Only 7% Are Strong at Reaping the Value 2% 5% 34% 45% 13% Harvesting reviews, learning and mechanisms to capture unplanned benefit are all mature Sponsor recommits to benefits, we create a harvesting committee and schedule harvesting reviews We analyze the benefits realized, and consider whether we have provided the platform to harvest the benefits or not We hold postimplementation reviews to review on time, on budget, in scope and informally discuss value We do nothing beyond delivering the solution/project output
  26. 26. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Rebalance Benefits Realization C PLAN EXECUTE HARVEST Optimize for Strategically Focused Value Deliver the Solution With Value in Mind Ensure the Expected Value Is Delivered 90% 10% 0%40% 20% 40%    2015 ACTION Deploy Value Engineers
  27. 27. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Address Faith-Based Investments Avoid Experiment Scenario Planning Real Option Valuation 2015 ACTION Clarify Platform Approach
  28. 28. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Flip People Leadership 27 People and Culture Leadership Information and Technology Leadership Value Leadership
  29. 29. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 75% of respondents anticipate they will need to change their leadership style over next three years Digital
  30. 30. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Leading CIOs Spend a Day per Month More With the Top Team and Customers 29
  31. 31. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. A COO of IT Gives You Back One Day per Month 30
  32. 32. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Flip 1: Leadership Style are 64% of CIOs Pragmatic Leaders Are
  33. 33. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Flip From "Control First" to "Vision First" Based on Dan Goleman's Leadership Styles 65%reducing commanding style 47%increasing visionary style 22% Visionary 18% Democratic 17% Coaching 16% Pace Setting 15% Affiliative 12% Commanding
  34. 34. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Flip 2: Digital Cultural Revolution When Doing Something New or Uncertain, Vision Is the Only Road Map, Inspiration Is the Only Fuel
  35. 35. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. At Quicken Loans, Culture Drives Digital Success
  36. 36. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. What is your main role? Leadership Flip 3
  37. 37. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Techniques to Increase Digital Savvy of Enterprise 2015 ACTION Consider a Forcing Project 30% 43% 51% 57% 66% 76% 0% 20% 40% 60% 80% 100% Hackdays Reverse Mentoring Study Tours Digital Nonexecutives Brown-Bag Lunches Tech Showcases
  38. 38. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Flip 3: From IT Management to Digital Inspiration 1. Engender shared purpose in terms of digitalization 2. Stimulate the appetite of the enterprise for higher levels of digital 3. Inspire people to higher levels of performance, and attract great people
  39. 39. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. It's Not Time to Admire the Problem, It Is Time to Take Action 38 UNCONSCIOUS INCOMPETENCE CONSCIOUS INCOMPETENCE CONSCIOUS COMPETENCE UNCONSCIOUS COMPETENCE NOT RELEVANT (FOR NOW) Digital Accelerators Information and Technology T1. Governance of Simplification T2. Cloud-First Mindset T3. Mobile-First Mindset T4. Context-Rich Design T5. Unstructured Information T6. Data-Led Experimentation T7. Post-Nexus Value and Risk V1. Investment Categorization V2. Inversion of Cost Metrics V3. Deploy Value Engineers V4. Valuing Faith Investments V5. New Digital Risk Mgmt. V6. Cost of Doing Nothing Leadership L1. COO of IT L2. Visionary Style L3. Culture-Changing Projects L4. StudyTours/TechShowcases L5. Digital-Savvy Nonexecutives L6. Reverse Mentoring L7. Hack Days T1 Example Positioning T3 T4 T5 T6 V1 V2 V3 V4 V5 L1 L2 L3 L4 L5 L6 L7 T7 V6 T2
  40. 40. © 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Are You? ?? As Digital Moves to Center Stage,

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